{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,11,5]],"date-time":"2026-11-05T01:07:37Z","timestamp":1793840857276,"version":"4.6.1"},"reference-count":69,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"},{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["DIGITAL HEALTH"],"published-print":{"date-parts":[[2026,1]]},"abstract":"<jats:sec>\n                    <jats:title>Introduction<\/jats:title>\n                    <jats:p>Video consultation (VC) became vital for improving healthcare access during COVID-19 pandemic and remains so. Despite evidence of effectiveness, concerns including technology literacy and inconsistencies in experience highlight the need for larger, patient-focused studies. While patients appreciate the convenience of VC, challenges during complex issues and patients\u2019 preferences for in-person care persists. Synthesising qualitative studies offers insights into the fragmented understanding of patient experiences with VC. This review explores adult patients\u2019 experiences of VC.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>A systematic literature search was conducted for studies published between 2011 and 2024 and reported according to the PRISMA statement. Study quality was assessed using the CASP checklist, and data were analysed through thematic synthesis. Confidence in the findings was evaluated using GRADE-CERQual.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>\n                      In total, 3203 unique studies were retrieved; 13 were included in the final synthesis, resulting in four main themes: (1)\n                      <jats:italic toggle=\"yes\">suitable for less complex issues when technical problems can be solved<\/jats:italic>\n                      ; (2)\n                      <jats:italic toggle=\"yes\">feeling secure, relaxed, and having mutual focus in an equitable partnership<\/jats:italic>\n                      ; (3)\n                      <jats:italic toggle=\"yes\">limitations regarding personal needs and practical help<\/jats:italic>\n                      ; and (4)\n                      <jats:italic toggle=\"yes\">increased vulnerability and lack of emotional feedback<\/jats:italic>\n                      .\n                    <\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>VC is experienced as ideal for managing less complex issues but is challenging for emotional topics due to technical concerns. It empowers patients by providing a neutral place for focused conversations but can create vulnerability and distance that can challenge the patient\u2013professional relationship. Success requires technological adaptation, sufficient time during VC, and emotional support. VC should complement \u2013 not replace \u2013 traditional care, with its use determined in dialogue with patients.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1177\/20552076251404513","type":"journal-article","created":{"date-parts":[[2026,1,5]],"date-time":"2026-01-05T18:06:49Z","timestamp":1767636409000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":9,"title":["Patients\u2019 experiences of video consultations: A qualitative systematic review"],"prefix":"10.1177","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0009-0007-0814-8412","authenticated-orcid":false,"given":"Lina","family":"\u00c4rlebrant","sequence":"first","affiliation":[{"name":"Ume\u00e5 University, The Swedish Centre of Rural Health, Region V\u00e4sterbotten"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4996-222X","authenticated-orcid":false,"given":"Robyn","family":"Schimmer","sequence":"additional","affiliation":[{"name":"Ume\u00e5 University"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3220-9557","authenticated-orcid":false,"given":"Anette","family":"Edin-Liljegren","sequence":"additional","affiliation":[{"name":"Ume\u00e5 University, The Swedish Centre of Rural Health, Region V\u00e4sterbotten"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2026,1,5]]},"reference":[{"key":"e_1_3_3_2_2","doi-asserted-by":"publisher","DOI":"10.3747\/co.v17i3.513"},{"key":"e_1_3_3_3_2","unstructured":"Global strategy on digital health 2020-2025 https:\/\/www.who.int\/publications\/i\/item\/9789240020924 (accessed 27 June 2024)."},{"key":"e_1_3_3_4_2","doi-asserted-by":"publisher","DOI":"10.1177\/1357633X221139892"},{"key":"e_1_3_3_5_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12889-020-09301-4"},{"key":"e_1_3_3_6_2","doi-asserted-by":"publisher","DOI":"10.30953\/tmt.v5.187"},{"key":"e_1_3_3_7_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ceh.2023.12.002"},{"key":"e_1_3_3_8_2","first-page":"583","article-title":"Utility of telemedicine in the COVID-19 era","volume":"21","author":"Colbert GB","year":"2020","unstructured":"Colbert GB, Venegas-Vera AV, Lerma EV. Utility of telemedicine in the COVID-19 era. RCM 2020; 21: 583\u2013587.","journal-title":"RCM"},{"key":"e_1_3_3_9_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2010.08.006"},{"key":"e_1_3_3_10_2","doi-asserted-by":"publisher","DOI":"10.1093\/fampra\/cmab077"},{"key":"e_1_3_3_11_2","doi-asserted-by":"publisher","DOI":"10.2196\/48920"},{"key":"e_1_3_3_12_2","doi-asserted-by":"publisher","DOI":"10.1177\/1357633X211053738"},{"key":"e_1_3_3_13_2","doi-asserted-by":"publisher","DOI":"10.2196\/49942"},{"key":"e_1_3_3_14_2","first-page":"1","article-title":"Telephone versus video consultations: a systematic review of comparative effectiveness studies and guidance for choosing the most appropriate modality","volume":"31","author":"Caffery LJ","year":"2024","unstructured":"Caffery LJ, Catapan SDC, Taylor ML, et al. Telephone versus video consultations: a systematic review of comparative effectiveness studies and guidance for choosing the most appropriate modality. J Telemed Telecare 2024; 31: 1\u201310.","journal-title":"J Telemed Telecare"},{"key":"e_1_3_3_15_2","doi-asserted-by":"publisher","DOI":"10.3399\/bjgpopen20X101020"},{"key":"e_1_3_3_16_2","doi-asserted-by":"publisher","DOI":"10.1177\/1357633X231203267"},{"key":"e_1_3_3_17_2","doi-asserted-by":"publisher","DOI":"10.1177\/1357633X231160333"},{"key":"e_1_3_3_18_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12913-024-10659-z"},{"key":"e_1_3_3_19_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12904-024-01578-1"},{"key":"e_1_3_3_20_2","doi-asserted-by":"publisher","DOI":"10.1177\/20552076221075148"},{"key":"e_1_3_3_21_2","doi-asserted-by":"publisher","DOI":"10.2196\/50580"},{"key":"e_1_3_3_22_2","doi-asserted-by":"publisher","DOI":"10.1136\/bmjopen-2021-054415"},{"key":"e_1_3_3_23_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12913-022-08837-y"},{"key":"e_1_3_3_24_2","doi-asserted-by":"publisher","DOI":"10.1136\/bmjopen-2023-083215"},{"key":"e_1_3_3_25_2","first-page":"1","article-title":"What are COVID-19 patient preferences for and experiences with virtual care? Findings from a scoping review","volume":"10","author":"Chung-Lee L","year":"2023","unstructured":"Chung-Lee L, Catallo C, Meade A. What are COVID-19 patient preferences for and experiences with virtual care? Findings from a scoping review. J Patient Exper 2023; 10: 1\u20139.","journal-title":"J Patient Exper"},{"key":"e_1_3_3_26_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12913-023-09309-7"},{"key":"e_1_3_3_27_2","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0221848"},{"key":"e_1_3_3_28_2","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pone.0269435"},{"key":"e_1_3_3_29_2","first-page":"540","article-title":"Patient satisfaction with telemedicine in acute care setting: a systematic review","volume":"8","author":"Eldaly AS","year":"2022","unstructured":"Eldaly AS, Maniaci MJ, Paulson MR, et al. Patient satisfaction with telemedicine in acute care setting: a systematic review. J Clin Transl Res 2022; 8: 540\u2013556.","journal-title":"J Clin Transl Res"},{"key":"e_1_3_3_30_2","unstructured":"PROSPERO. https:\/\/www.crd.york.ac.uk\/prospero\/ (accessed 5 June 2025)."},{"key":"e_1_3_3_31_2","unstructured":"Leonardsen A-C Grondahl V Helgesen A-K et al. Different stakeholders\u2019 experiences with digital healthservice soultions-somatic diseases. https:\/\/www.crd.york.ac.uk\/PROSPERO\/view\/CRD42020154490 (accessed 3 June 2025)."},{"key":"e_1_3_3_32_2","unstructured":"Ikram A Malik S. Patients\u2019 perspectives on telemedicine based chronic disease management during Covid-19 pandemic \u2013 a qualitative systematic review. PROSPERO https:\/\/www.crd.york.ac.uk\/PROSPERO\/view\/CRD42023456817 (accessed 3 June 2025)."},{"key":"e_1_3_3_33_2","first-page":"1","article-title":"The PRISMA 2020 statement: an updated guideline for reporting systematic reviews","volume":"71","author":"Page MJ","year":"2021","unstructured":"Page MJ, McKenzie JE, Bossuyt PM, et al. The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. Br Med J 2021; n71: 1\u20139.","journal-title":"Br Med J"},{"key":"e_1_3_3_34_2","doi-asserted-by":"publisher","DOI":"10.1186\/1471-2288-12-181"},{"key":"e_1_3_3_35_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclinepi.2017.10.023"},{"key":"e_1_3_3_36_2","unstructured":"Svensk MeSH. https:\/\/mesh.kib.ki.se\/ (accessed 5 June 2025)."},{"key":"e_1_3_3_37_2","unstructured":"Merriam-Webster: America\u2019s Most Trusted Dictionary https:\/\/www.merriam-webster.com\/ (accessed 5 June 2025)."},{"key":"e_1_3_3_38_2","doi-asserted-by":"publisher","DOI":"10.1186\/s13643-016-0384-4"},{"key":"e_1_3_3_39_2","unstructured":"CASP Checklists \u2013 Critical Appraisal Skills Programme. CASP \u2013 Critical Appraisal Skills Programme https:\/\/casp-uk.net\/casp-tools-checklists\/ (accessed 24 May 2024)."},{"key":"e_1_3_3_40_2","doi-asserted-by":"publisher","DOI":"10.1186\/1471-2288-8-45"},{"key":"e_1_3_3_41_2","doi-asserted-by":"publisher","DOI":"10.1186\/s13012-017-0688-3"},{"key":"e_1_3_3_42_2","doi-asserted-by":"publisher","DOI":"10.1017\/cjn.2020.162"},{"key":"e_1_3_3_43_2","doi-asserted-by":"publisher","DOI":"10.1111\/inm.12803"},{"key":"e_1_3_3_44_2","doi-asserted-by":"publisher","DOI":"10.1200\/OP.21.00086"},{"key":"e_1_3_3_45_2","doi-asserted-by":"publisher","DOI":"10.12968\/bjon.2015.24.4.205"},{"key":"e_1_3_3_46_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2017.08.004"},{"key":"e_1_3_3_47_2","doi-asserted-by":"publisher","DOI":"10.1177\/20551029211012208"},{"key":"e_1_3_3_48_2","doi-asserted-by":"publisher","DOI":"10.1111\/hex.13284"},{"key":"e_1_3_3_49_2","doi-asserted-by":"publisher","DOI":"10.1111\/hex.12443"},{"key":"e_1_3_3_50_2","doi-asserted-by":"publisher","DOI":"10.1080\/09602011.2020.1792318"},{"key":"e_1_3_3_51_2","doi-asserted-by":"publisher","DOI":"10.2196\/39920"},{"key":"e_1_3_3_52_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10746-022-09652-4"},{"key":"e_1_3_3_53_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.apnu.2022.03.004"},{"key":"e_1_3_3_54_2","doi-asserted-by":"publisher","DOI":"10.1037\/pro0000527"},{"key":"e_1_3_3_55_2","doi-asserted-by":"publisher","DOI":"10.1177\/20552076231180682"},{"key":"e_1_3_3_56_2","doi-asserted-by":"publisher","DOI":"10.1111\/jan.15230"},{"key":"e_1_3_3_57_2","doi-asserted-by":"publisher","DOI":"10.2196\/43125"},{"key":"e_1_3_3_58_2","doi-asserted-by":"publisher","DOI":"10.2196\/47280"},{"key":"e_1_3_3_59_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2005.11.001"},{"key":"e_1_3_3_60_2","doi-asserted-by":"publisher","DOI":"10.1111\/jan.13493"},{"key":"e_1_3_3_61_2","first-page":"1","article-title":"Patient participation in tele-emergencies \u2013 experiences from healthcare professionals in northern rural Sweden","volume":"22","author":"Dubois H","unstructured":"Dubois H, Bergenmar M, H\u00e4rgestam M, et al. Patient participation in tele-emergencies \u2013 experiences from healthcare professionals in northern rural Sweden. Rural Remote Health Epub ahead of print 8 December 2022; 22: 1\u20133.","journal-title":"Rural Remote Health"},{"key":"e_1_3_3_62_2","doi-asserted-by":"publisher","DOI":"10.1186\/s12245-024-00703-4"},{"key":"e_1_3_3_63_2","doi-asserted-by":"publisher","DOI":"10.1258\/jtt.2010.100317"},{"key":"e_1_3_3_64_2","doi-asserted-by":"publisher","DOI":"10.1007\/s11019-025-10271-w"},{"key":"e_1_3_3_65_2","doi-asserted-by":"publisher","DOI":"10.1080\/10410236.2023.2201733"},{"key":"e_1_3_3_66_2","doi-asserted-by":"publisher","DOI":"10.1007\/s11606-020-05673-w"},{"key":"e_1_3_3_67_2","doi-asserted-by":"publisher","DOI":"10.1007\/s10606-019-09350-3"},{"key":"e_1_3_3_68_2","doi-asserted-by":"publisher","DOI":"10.2196\/11089"},{"key":"e_1_3_3_69_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2021.107110"},{"key":"e_1_3_3_70_2","volume-title":"An unusual encounter with oneself: Exploring the impact of self-view on online meeting outcomesICIS 2021 Proceedings","author":"Abramova O","unstructured":"Abramova O, Gladkaya M, Krasnova H. An unusual encounter with oneself: Exploring the impact of self-view on online meeting outcomes. In: ICIS 2021 Proceedings, 2021, https:\/\/aisel.aisnet.org\/icis2021\/is_future_work\/is_future_work\/16"}],"container-title":["DIGITAL HEALTH"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/20552076251404513","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/full-xml\/10.1177\/20552076251404513","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1177\/20552076251404513","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T17:55:32Z","timestamp":1777398932000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1177\/20552076251404513"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,1]]},"references-count":69,"alternative-id":["10.1177\/20552076251404513"],"URL":"https:\/\/doi.org\/10.1177\/20552076251404513","relation":{},"ISSN":["2055-2076","2055-2076"],"issn-type":[{"value":"2055-2076","type":"print"},{"value":"2055-2076","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,1]]},"article-number":"20552076251404513"}}