{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,13]],"date-time":"2026-01-13T15:25:09Z","timestamp":1768317909013,"version":"3.49.0"},"reference-count":11,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2015,1,1]],"date-time":"2015-01-01T00:00:00Z","timestamp":1420070400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Health Services Research and Managerial Epidemiology"],"published-print":{"date-parts":[[2015,1,1]]},"abstract":"<jats:sec><jats:title>Background:<\/jats:title><jats:p> With several efforts being made by key stakeholders to bridge the gap between beneficiaries and their having full access to free supplies, frequent stock-out, pilfering, collection of user fees for health commodities, and poor community engagement continue to plague the delivery of health services at the primary health care (PHC) level in rural Nigeria. <\/jats:p><\/jats:sec><jats:sec><jats:title>Objective:<\/jats:title><jats:p> To assess the potential in the use of telecommunication technology as an effective way to engage members of the community in commodity stock monitoring, increase utilization of services, as well as promote accountability and community ownership. <\/jats:p><\/jats:sec><jats:sec><jats:title>Methods:<\/jats:title><jats:p> The pilot done in 8 PHCs from 4 locations within Nigeria utilized telecommunication technologies to exchange information on stock monitoring. A triangulated technique of data validation through cross verification from 3 subsets of respondents was used: 160 ward development committee (WDC) members, 8 officers-in-charge (OICs) of PHCs, and 383 beneficiaries (health facility users) participated. Data collection made through a call center over a period of 3 months from July to September 2014 focused on WDC participation in inventory of commodities and type and cost of maternal, neonatal, and child health services accessed by each beneficiary. <\/jats:p><\/jats:sec><jats:sec><jats:title>Results:<\/jats:title><jats:p> Results showed that all WDCs involved in the pilot study became very active, and there was a strong cooperation between the OICs and the WDCs in monitoring commodity stock levels as the OICs participated in the monthly WDC meetings 96% of the time. A sharp decline in the collection of user fees was observed, and there was a 10% rise in overall access to free health care services by beneficiaries. <\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusion:<\/jats:title><jats:p> This study reveals the effectiveness of mobile phones and indicates that telecommunication technologies can play an important role in engaging communities to monitor PHC stock levels as well as reduce the incidence of user fees collection and pilfering of commodities (PHC) level in rural communities. <\/jats:p><\/jats:sec>","DOI":"10.1177\/2333392815609143","type":"journal-article","created":{"date-parts":[[2015,10,9]],"date-time":"2015-10-09T00:48:09Z","timestamp":1444351689000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":3,"title":["Engaging Communities in Commodity Stock Monitoring Using Telecommunication Technology in Primary Health Care Facilities in Rural Nigeria"],"prefix":"10.1177","volume":"2","author":[{"given":"Ugo","family":"Okoli","sequence":"first","affiliation":[{"name":"National Primary Health Care Development Agency\u2014SURE-P MCH Project, Abuja, Nigeria"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chioma","family":"Oduenyi","sequence":"additional","affiliation":[{"name":"National Primary Health Care Development Agency\u2014SURE-P MCH Project, Abuja, Nigeria"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Nonso","family":"Onwudinjo","sequence":"additional","affiliation":[{"name":"National Primary Health Care Development Agency\u2014SURE-P MCH Project, Abuja, Nigeria"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chukwuebuka","family":"Ejeckam","sequence":"additional","affiliation":[{"name":"National Primary Health Care Development Agency\u2014SURE-P MCH Project, Abuja, Nigeria"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Femi","family":"Adegoke","sequence":"additional","affiliation":[{"name":"World Bank, Abuja, Nigeria"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marcus","family":"Holmlund","sequence":"additional","affiliation":[{"name":"World Bank Group, Washington, DC, USA"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Pedro Rosa","family":"Dias","sequence":"additional","affiliation":[{"name":"University of Sussex, Sussex, England, United Kingdom"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Emily","family":"Crawford","sequence":"additional","affiliation":[{"name":"World Bank, Abuja, Nigeria"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[2015,10,7]]},"reference":[{"key":"bibr1-2333392815609143","unstructured":"United Nations Secretary-General, Global Strategy for Women\u2019s and Children\u2019s Health, The Partnership for Maternal, Newborn & Child Health. 2010, Web site. www.who.int\/pmnch\/activities\/advocacy\/\u2026globalstrategy\/en\/. Accessed June 11, 2014."},{"key":"bibr2-2333392815609143","unstructured":"World Health Organization (WHO). 2002. Report of the WHO Expert Committee, 2002 (including the 12th Model List of Essential Medicines) The Selection and Use of Essential Medicines: WHO Technical Report Series 914. Geneva. Retrieved April 2014; Available from http:\/\/www.who.int\/whr\/2002\/en\/whr02_en.pdf"},{"key":"bibr3-2333392815609143","unstructured":"World Health Organization. World Health Organization-United Nations Children Fund (WHO-UNICEF). Declaration of Alma Ata. Geneva, Switzerland: World Health Organization; 1978."},{"key":"bibr4-2333392815609143","unstructured":"World Bank. Decentralized Delivery of Primary Health Services in Nigeria: Survey Evidence from the States of Lagos and Kogi, African Region Human Development. Working Papers Series. 2003. Retrieved December 2014; Available from http:\/\/siteresources.worldbank.org\/INTAFRICA\/Resources\/nigeria_phc_text.pdf"},{"key":"bibr5-2333392815609143","unstructured":"Gobir A.A, Sambo M.N, Idris S.H. Effects of free drugs on utilization of health services; Original Article International Journal of Medicine and Biomedical Research Volume 3 Issue 1 January - April 2014: Received: 10.09.13; Accepted: 03.03.14; Published: 30.03.14 Accessed on 10th February 2015. Available from http:\/\/www.ijmbr.com\/reviewed\/3.1.7.pdf"},{"key":"bibr6-2333392815609143","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pmed.1001211"},{"key":"bibr7-2333392815609143","unstructured":"Onwuemele Andrew: Impact of Mobile Phones on Rural Livelihoods Assets in Rural Nigeria: A Case Study of Ovia North East Local Government Area JORIND 9(2) December, 2011. ISSN 1596 - 8308. www.transcampus.org. \u201chttp:\/\/www.ajol.info\/journals\/jorind\u201d www.ajol.info\/journals\/jorind assessed 11 February 2015 at http:\/\/www.ajol.info\/index.php\/jorind\/article\/view\/91725"},{"key":"bibr8-2333392815609143","unstructured":"Nigeria: National Bureau Of Statistics\u2019 in collaboration with the World Bank Living Standard Measurement Study Group Presents Select Tables from the General Household Panel Survey Wave 2 2012\/13 (General Household Survey Report 2012\/13 National Bureau of Statistics. Available at \u201chttp:\/\/www.nigerianstat.gov.ng\/\u201d www.nigerianstat.gov.ng\/) published 2014 retrieved 15th January, 2015."},{"key":"bibr9-2333392815609143","unstructured":"Improving Health, Connecting People: The Role of ICTs in the Health Sector of Developing Countries: A Framework Paper. Working Paper No. 7. 2006. Kerry McNamara (infoDev)(EDs) Retrieved 15th March, 2015 from http:\/\/www.infodev.org\/infodev-files\/resource\/InfodevDocuments_84.pdf"},{"key":"bibr10-2333392815609143","unstructured":"Mike E (2010). Community Participation in PHC services in Nigeria. Website. www.ngnhc.org\/."},{"key":"bibr11-2333392815609143","doi-asserted-by":"crossref","unstructured":"Abdulraheem bdulraheem I. S., Olapipo A. R., Amodu M. O. Primary health care services in Nigeria: Critical issues and strategies for enhancing the use by the rural communities: Journal of Public Health and Epidemiology Vol. 4(1), pp. 5\u201313, published January 2012 Retrieved 15th March 2015. 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