{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,5]],"date-time":"2026-09-05T04:12:57Z","timestamp":1788581577270,"version":"build-2803163510"},"reference-count":11,"publisher":"SAGE Publications","license":[{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2026,9,1]],"date-time":"2026-09-01T00:00:00Z","timestamp":1788220800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Journal of Patient Experience"],"published-print":{"date-parts":[[2026,9]]},"abstract":"<jats:p>As the older adult population continues to grow, health care systems must adapt their delivery models to meet this demographic\u2019s specific needs. University of Utah Health is addressing this challenge by integrating the Institute for Healthcare Improvement\u2019s 4Ms framework across its care continuum. This framework emphasizes What Matters, Medication, Mentation, and Mobility to support age-friendly care delivery for older adults. To support this integration, the Division of Geriatrics and the Patient Experience Department partnered in 2022 to launch a novel Age-Friendly Patient and Family Advisory Council (PFAC) comprised of older adults. During its inaugural year, council members shared personal care experiences framed around the 4Ms to help co-design organizational improvement initiatives. Analysis of the Age-Friendly PFAC sessions revealed three primary themes: the need for stronger patient-provider communication, a demand for individualized care strategies, and a recognition of the emotional complexities involved in the care experience. This research brief highlights the insights gathered from the sessions and outlines the development and implementation of the Age-Friendly PFAC, providing a scalable model for health systems looking to build their own councils.<\/jats:p>","DOI":"10.1177\/23743735261479859","type":"journal-article","created":{"date-parts":[[2026,9,2]],"date-time":"2026-09-02T09:52:14Z","timestamp":1788342734000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":0,"title":["Equipping Health Systems to Meet Older Adults\u2019 Care Needs: A Novel Age-Friendly Patient and Family Advisory Council"],"prefix":"10.1177","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0009-0002-2734-5263","authenticated-orcid":false,"given":"Corrie","family":"Harris-Chunga","sequence":"first","affiliation":[{"name":"University of Utah"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Timothy W.","family":"Farrell","sequence":"additional","affiliation":[{"name":"University of Utah"},{"name":"VA Salt Lake City Geriatric Research, Education, and Clinical Center, Salt Lake City, UT, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mari","family":"Ransco","sequence":"additional","affiliation":[{"name":"University of Utah"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2026,9,2]]},"reference":[{"key":"e_1_3_5_2_2","unstructured":"United States Census Bureau. U.S. older population grew from 2010 to 2020 at fastest rate since 1880 to 1890. https:\/\/www.census.gov\/library\/stories\/2023\/05\/2020-census-united-states-older-population-grew.html. Accessed February 17 2025."},{"key":"e_1_3_5_3_2","unstructured":"Institute for Healthcare Improvement. Age-Friendly Health Systems. https:\/\/www.ihi.org\/networks\/initiatives\/age-friendly-health-systems. Accessed January 20 2025."},{"key":"e_1_3_5_4_2","unstructured":"Institute for Healthcare Improvement. Age-Friendly Health Systems recognized health care sites. https:\/\/www.ihi.org\/partner\/initiatives\/age-friendly-health-systems\/recognized-health-care-sites. Accessed December 23 2025."},{"key":"e_1_3_5_5_2","doi-asserted-by":"publisher","DOI":"10.1177\/00469580241309194"},{"key":"e_1_3_5_6_2","doi-asserted-by":"publisher","DOI":"10.1177\/23743735251316995"},{"key":"e_1_3_5_7_2","unstructured":"U.S Department of Health and Human Services. Guidance regarding methods for de-identification of protected health information in accordance with the health insurance portability and accountability act (HIPAA) privacy rule. https:\/\/www.hhs.gov\/hipaa\/for-professionals\/special-topics\/de-identificatio\/index.html#_edn1. Accessed March 1 2025."},{"key":"e_1_3_5_8_2","doi-asserted-by":"publisher","DOI":"10.3961\/jpmph.22.471"},{"key":"e_1_3_5_9_2","doi-asserted-by":"publisher","DOI":"10.1177\/23743735251367662"},{"key":"e_1_3_5_10_2","unstructured":"Institute for Healthcare Improvement. What matters to older adults? A toolkit for health systems to design better care with older adults. https:\/\/241684.fs1.hubspotusercontent-na1.net\/hubfs\/241684\/Age-Friendly\/Guides_and_Toolkits\/What_Matters_Toolkit_revised_2024_02_20.pdf. 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