{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,9]],"date-time":"2026-10-09T17:49:37Z","timestamp":1791568177924,"version":"4.3.4"},"reference-count":20,"publisher":"Wiley","issue":"1","license":[{"start":{"date-parts":[[2021,1,8]],"date-time":"2021-01-08T00:00:00Z","timestamp":1610064000000},"content-version":"vor","delay-in-days":7,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["OTO Open"],"published-print":{"date-parts":[[2021,1]]},"abstract":"<jats:sec><jats:title>Objective<\/jats:title><jats:p>The objective of this study is to evaluate patient and provider satisfaction with telemedicine encounters across 3 otolaryngology practices.<\/jats:p><\/jats:sec><jats:sec><jats:title>Study Design<\/jats:title><jats:p>Cross\u2010sectional survey.<\/jats:p><\/jats:sec><jats:sec><jats:title>Setting<\/jats:title><jats:p>A military community hospital, an academic military hospital, and a nonmilitary academic center.<\/jats:p><\/jats:sec><jats:sec><jats:title>Methods<\/jats:title><jats:p>A telephone\u2010based survey of patients undergoing telemedicine encounters for routine otolaryngology appointments was performed between April and July 2020. Patients were asked about their satisfaction, the factors affecting care, and demographic information. A provider survey was emailed to staff otolaryngologists. The survey asked about satisfaction, concerns for reimbursement or liability, encounters best suited for telemedicine, and demographic information. The results were analyzed with descriptive statistics and a multivariable logistic linear regression model to determine odds ratios.<\/jats:p><\/jats:sec><jats:sec><jats:title>Results<\/jats:title><jats:p>A total of 325 patients were surveyed, demonstrating high satisfaction with telemedicine (average score, 4.49 of 5 [best possible answer]). Patients perceived \u201cno negative impact\u201d or \u201cminor negative impact\u201d on the encounter due to the lack of a physical examination or face\u2010to\u2010face interaction (1.86 and 1.95 of 5, respectively). High satisfaction was consistent across groups for distance to travel, age, and reason for referral. A total of 25 providers were surveyed, with an average satisfaction score of 3.44 of 5. Providers reported \u201cslight\u201d to \u201csomewhat\u201d concern about reimbursement (40%) and liability (32%).<\/jats:p><\/jats:sec><jats:sec><jats:title>Conclusion<\/jats:title><jats:p>Given patients\u2019 and providers\u2019 levels of satisfaction, there is likely a role for telemedicine in otolaryngology practice that may benefit patient care independent of the COVID\u201019 pandemic.<\/jats:p><\/jats:sec>","DOI":"10.1177\/2473974x20981838","type":"journal-article","created":{"date-parts":[[2021,1,13]],"date-time":"2021-01-13T19:55:33Z","timestamp":1610567733000},"update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":41,"title":["Patient and Provider Satisfaction With Telemedicine in Otolaryngology"],"prefix":"10.1002","volume":"5","author":[{"given":"Phoebe Elizabeth","family":"Riley","sequence":"first","affiliation":[{"name":"Department of Otolaryngology\u2013Head and Neck Surgery Walter Reed National Military Medical Center Bethesda Maryland USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jakob L.","family":"Fischer","sequence":"additional","affiliation":[{"name":"Department of Otolaryngology\u2013Head and Neck Surgery Walter Reed National Military Medical Center Bethesda Maryland USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ryan E.","family":"Nagy","sequence":"additional","affiliation":[{"name":"School of Medicine Tulane University New Orleans Louisiana USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Nora L.","family":"Watson","sequence":"additional","affiliation":[{"name":"Department of Research Programs Walter Reed National Military Medical Center Bethesda Maryland USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Edward D.","family":"McCoul","sequence":"additional","affiliation":[{"name":"Department of Otolaryngology\u2013Head and Neck Surgery Ochsner Medical Center New Orleans Louisiana USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Anthony M.","family":"Tolisano","sequence":"additional","affiliation":[{"name":"Department of Otolaryngology\u2013Head and Neck Surgery Walter Reed National Military Medical Center Bethesda Maryland USA"},{"name":"Department of Surgery Uniformed Services University of the Health Sciences Bethesda Maryland USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Charles A.","family":"Riley","sequence":"additional","affiliation":[{"name":"Department of Surgery Uniformed Services University of the Health Sciences Bethesda Maryland USA"},{"name":"Department of Otolaryngology\u2013Head and Neck Surgery Fort Belvoir Community Hospital Fort Belvoir Virginia USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"311","published-online":{"date-parts":[[2021,1,8]]},"reference":[{"key":"e_1_2_8_2_1","unstructured":"HildrewDM.Prioritizing novel approaches to telehealth for all practitioners. 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