{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,29]],"date-time":"2026-09-29T16:05:37Z","timestamp":1790697937770,"version":"4.1.0"},"reference-count":36,"publisher":"SAGE Publications","issue":"4","license":[{"start":{"date-parts":[[2025,5,28]],"date-time":"2025-05-28T00:00:00Z","timestamp":1748390400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["Journal of VitreoRetinal Diseases"],"published-print":{"date-parts":[[2025,7]]},"abstract":"<jats:p>\n                    <jats:bold>Purpose:<\/jats:bold>\n                    To determine whether remote scribing is associated with patient satisfaction.\n                    <jats:bold>Methods:<\/jats:bold>\n                    Physicians were included based on predetermined criteria. For all physicians, Net Promoter Score response data were collected for 3 consecutive months immediately before and 6 months after the transition to remote scribes. Over 2 years, 272\u2009885 responses were analyzed. Patient time spent in the office was also assessed.\n                    <jats:bold>Results:<\/jats:bold>\n                    Twenty-three physicians transitioned to remote scribes between March 2022 and September 2023. For participating physicians, the mean Net Promoter Score rating improved from 9.34 to 9.44 (\n                    <jats:italic>P<\/jats:italic>\n                    = .008) for \u201clikelihood of recommending physician\u201d and from 9.54 to 9.60 (\n                    <jats:italic>P<\/jats:italic>\n                    &lt; .001) for \u201clikelihood of recommending practice.\u201d After the transition, the mean time spent in the \u201cprimary waiting room\u201d decreased from 14.88 minutes to 13.41 minutes (\n                    <jats:italic>P<\/jats:italic>\n                    &lt; .001) and the mean time spent in the \u201cexam room\u201d decreased from 22.89 minutes to 21.22 minutes (\n                    <jats:italic>P<\/jats:italic>\n                    &lt; .001). All secondary outcomes improved after the transition.\n                    <jats:bold>Conclusions:<\/jats:bold>\n                    After implementing remote scribes and based on Net Promoter Score ratings, patient satisfaction scores improved and patient wait time decreased. Physicians may consider using remote scribes to enhance patient satisfaction and clinical flow.\n                  <\/jats:p>","DOI":"10.1177\/24741264251340104","type":"journal-article","created":{"date-parts":[[2025,5,28]],"date-time":"2025-05-28T07:34:47Z","timestamp":1748417687000},"page":"467-473","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":2,"title":["Patient Satisfaction in Ophthalmology: The Impact of Remote Scribes"],"prefix":"10.1177","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8365-5672","authenticated-orcid":false,"given":"Ryung","family":"Lee","sequence":"first","affiliation":[{"name":"Touro College of Osteopathic Medicine, New York, NY, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jeanette","family":"Du","sequence":"additional","affiliation":[{"name":"Retina Group of Washington, Chevy Chase, MD, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Eric L.","family":"Wan","sequence":"additional","affiliation":[{"name":"Georgetown University School of Medicine, Washington, DC, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Geena","family":"Kim","sequence":"additional","affiliation":[{"name":"New Jersey Retina, Vauxhall, NJ, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1077-2341","authenticated-orcid":false,"given":"Mohsin H.","family":"Ali","sequence":"additional","affiliation":[{"name":"Retina Group of Washington, Chevy Chase, MD, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Michael M.","family":"Lai","sequence":"additional","affiliation":[{"name":"Retina Group of Washington, Chevy Chase, MD, USA"},{"name":"Georgetown University School of Medicine, Washington, DC, USA"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"179","published-online":{"date-parts":[[2025,5,28]]},"reference":[{"key":"e_1_3_3_2_2","doi-asserted-by":"publisher","DOI":"10.1007\/BF01349873"},{"key":"e_1_3_3_3_2","doi-asserted-by":"publisher","DOI":"10.1016\/S0161-6420(98)95017-5"},{"key":"e_1_3_3_4_2","doi-asserted-by":"publisher","DOI":"10.4103\/0974-2077.74491"},{"key":"e_1_3_3_5_2","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsurg.2011.03.008"},{"key":"e_1_3_3_6_2","doi-asserted-by":"publisher","DOI":"10.1097\/00001888-197710000-00001"},{"issue":"5","key":"e_1_3_3_7_2","first-page":"393","article-title":"Wait times, patient satisfaction scores, and the perception of care","volume":"20","author":"Bleustein C","year":"2014","unstructured":"Bleustein C, Rothschild DB, Valen A, Valatis E, Schweitzer L, Jones R. 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