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The hypotheses were tested in a sample of 2078 Portuguese contingent workers, through several statistical procedures, including latent profile analysis. Six profiles were identified. As expected, OW were mostly in the more intrinsic profiles, whereas TAW were in the more extrinsic ones. However, the contingent employment format did not moderate the relationship between motivation, HRP perceptions, and affective commitment.<\/jats:p>","DOI":"10.1177\/0143831x16648386","type":"journal-article","created":{"date-parts":[[2016,6,6]],"date-time":"2016-06-06T22:13:55Z","timestamp":1465251235000},"page":"357-381","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":15,"title":["Managing motivation in the contact center: The employment relationship of outsourcing and temporary agency workers"],"prefix":"10.1177","volume":"40","author":[{"given":"Filipa","family":"Sobral","sequence":"first","affiliation":[{"name":"Universidade de Lisboa, Portugal"}]},{"given":"Maria Jos\u00e9","family":"Chambel","sequence":"additional","affiliation":[{"name":"Universidade de Lisboa, Portugal"}]},{"given":"Filipa","family":"Castanheira","sequence":"additional","affiliation":[{"name":"Universidade Nova de Lisboa, 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