{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,18]],"date-time":"2025-10-18T20:49:19Z","timestamp":1760820559040,"version":"3.38.0"},"reference-count":46,"publisher":"SAGE Publications","issue":"2","license":[{"start":{"date-parts":[[2013,8,1]],"date-time":"2013-08-01T00:00:00Z","timestamp":1375315200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":["journals.sagepub.com"],"crossmark-restriction":true},"short-container-title":["West J Nurs Res"],"published-print":{"date-parts":[[2014,2]]},"abstract":"<jats:p> The assessment of user satisfaction, and the knowledge of what factors influence satisfaction are very important for the improvement of services\u2019 quality provided. This study aims to evaluate user satisfaction with primary healthcare services. A sample of 6,113 healthcare services users was interviewed to evaluate satisfaction and determine a global satisfaction index using a Partial Least Squares Path Model. The global user satisfaction index with healthcare centers is 58.4 points on a 100-point scale, showing that users are only moderately satisfied with the service provided. The results show that the medical care and the price of services are the main predictors of user satisfaction. Other factors such as the perception of health equity and nursing services also seem to be important contributors to satisfaction. A more disturbing result is the negative relationship between perceived accessibility and satisfaction, which requires further research. <\/jats:p>","DOI":"10.1177\/0193945913497830","type":"journal-article","created":{"date-parts":[[2013,8,3]],"date-time":"2013-08-03T00:38:57Z","timestamp":1375490337000},"page":"191-208","update-policy":"https:\/\/doi.org\/10.1177\/sage-journals-update-policy","source":"Crossref","is-referenced-by-count":7,"title":["The Association of Equity, Accessibility, and Price With Primary Healthcare User\u2019s Satisfaction"],"prefix":"10.1177","volume":"36","author":[{"given":"Alexandrina","family":"Lobo","sequence":"first","affiliation":[{"name":"Escola Superior de Enfermagem Dr. Jos\u00e9 Tim\u00f3teo Montalv\u00e3o Machado, Chaves, Portugal"}]},{"given":"Paulo","family":"Duarte","sequence":"additional","affiliation":[{"name":"University of Beira Interior, Covilh\u00e3, Portugal"}]},{"given":"Am\u00e2ncio","family":"Carvalho","sequence":"additional","affiliation":[{"name":"Universidade de Tr\u00e1s-os-Montes e Alto Douro, Vila Real, Portugal"}]},{"given":"Vitor","family":"Rodrigues","sequence":"additional","affiliation":[{"name":"Universidade de Tr\u00e1s-os-Montes e Alto Douro, Vila Real, Portugal"}]},{"given":"Maria Jo\u00e3o","family":"Monteiro","sequence":"additional","affiliation":[{"name":"Universidade de Tr\u00e1s-os-Montes e Alto Douro, Vila Real, Portugal"}]},{"given":"Helena","family":"Alves","sequence":"additional","affiliation":[{"name":"University of Beira Interior, Covilh\u00e3, Portugal"}]}],"member":"179","published-online":{"date-parts":[[2013,8,1]]},"reference":[{"key":"bibr1-0193945913497830","doi-asserted-by":"publisher","DOI":"10.1080\/09544120050135425"},{"key":"bibr2-0193945913497830","doi-asserted-by":"publisher","DOI":"10.1016\/0738-3991(93)90114-C"},{"key":"bibr3-0193945913497830","unstructured":"Annual Reports on Access to Healthcare. (2010). Minist\u00e9rio da sa\u00fade [Health ministry]. Retrieved from http:\/\/www.arslvt.min-saude.pt\/DocumentosPublicacoes"},{"issue":"3","key":"bibr4-0193945913497830","first-page":"1","volume":"1","author":"Badri M.","year":"2005","journal-title":"International Journal of Applied Health Studies"},{"key":"bibr5-0193945913497830","unstructured":"Barbosa P. (2009). O impacto das pol\u00edticas de sa\u00fade na satisfa\u00e7\u00e3o dos utentes e no acesso aos cuidados de sa\u00fade prim\u00e1rios: Estudo de caso na unidade de sa\u00fade familiar marginal [The impact of health policies on user satisfaction and access to primary care: A case study in a marginal family health unit] (master\u2019s thesis). Universidade T\u00e9cnica de Lisboa, Lisboa, Portugal."},{"key":"bibr6-0193945913497830","doi-asserted-by":"publisher","DOI":"10.1080\/09544120050135542"},{"volume-title":"Business research methods and statistics using SPSS","year":"2008","author":"Burns R. 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