{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,5]],"date-time":"2025-03-05T05:41:36Z","timestamp":1741153296134,"version":"3.38.0"},"reference-count":13,"publisher":"SAGE Publications","issue":"1","license":[{"start":{"date-parts":[[2008,3,1]],"date-time":"2008-03-01T00:00:00Z","timestamp":1204329600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IFLA Journal"],"published-print":{"date-parts":[[2008,3]]},"abstract":"<jats:p> The purpose of this paper is to identify best practices in order to improve the quality of services in Portuguese academic libraries. This article describes an ongoing project to assess the performance of library services, resulting from a partnership of six Portuguese higher education libraries. The study has three main steps: (1) selection of criteria to be evaluated and selection of their corresponding performance indicators; (2) data collection and analysis; (3) identification of best practices. The selection of the criteria to be evaluated is based on a mixed model combining the Common Assessment Framework and the Balanced Scorecard. The associated performance indicators are in accordance with International Standards ISO 11620:1998 and ISO 2789:2006. <\/jats:p>","DOI":"10.1177\/0340035208088574","type":"journal-article","created":{"date-parts":[[2008,3,12]],"date-time":"2008-03-12T16:39:07Z","timestamp":1205339947000},"page":"34-54","source":"Crossref","is-referenced-by-count":3,"title":["Recognizing Best Practice in Portuguese Higher Education Libraries"],"prefix":"10.1177","volume":"34","author":[{"given":"Luiza","family":"Baptista Melo","sequence":"first","affiliation":[{"name":"CIDEHUS-UE and Departamento de Matem\u00e1tica Aplicada-Biblioteca, Faculdade de Ci\u00eancias da Universidade do Porto, Rua do Campo Alegre, 687, 4169-007 Porto, Portugal,"}]},{"given":"Cesaltina","family":"Pires","sequence":"additional","affiliation":[{"name":"CEFAGE-UE and Departamento de Gest\u00e3o, Universidade de \u00c9vora, Largo dos Colegiais, 7000-803 \u00c9vora, Portugal,"}]},{"given":"Ana","family":"Taveira","sequence":"additional","affiliation":[{"name":"Centro de Documenta\u00e7\u00e3o Europeia - Biblioteca Central Universidade dos Azores 9510-082 Ponta Delgada, Portugal,"}]}],"member":"179","published-online":{"date-parts":[[2008,3,1]]},"reference":[{"volume-title":"Benchmarking: the search for industry best practices that lead to superior performance","year":"1989","author":"Camp, R.C.","key":"atypb1"},{"volume-title":"Paper presented at the 69th IFLA Council and General Conference Berlin","author":"Cullen, R.","key":"atypb2"},{"journal-title":"EIPA Maastricht","year":"2006","author":"European Institute of Public Administration.","key":"atypb3"},{"volume-title":"How to do benchmarking: a practitioners' guide","year":"1998","author":"Foot, J.","key":"atypb4"},{"key":"atypb5","unstructured":"Grandi, M.E.G. and Ferrari, A.C. 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