{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,12]],"date-time":"2026-09-12T08:49:28Z","timestamp":1789202968323,"version":"build-2803163510"},"reference-count":19,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2009,4,20]],"date-time":"2009-04-20T00:00:00Z","timestamp":1240185600000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/2.0"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["BMC Public Health"],"published-print":{"date-parts":[[2009,12]]},"DOI":"10.1186\/1471-2458-9-108","type":"journal-article","created":{"date-parts":[[2009,4,21]],"date-time":"2009-04-21T06:16:23Z","timestamp":1240294583000},"source":"Crossref","is-referenced-by-count":24,"title":["Occupational voice demands and their impact on the call-centre industry"],"prefix":"10.1186","volume":"9","author":[{"given":"DE","family":"Hazlett","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"OM","family":"Duffy","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"SA","family":"Moorhead","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2009,4,20]]},"reference":[{"key":"1511_CR1","volume-title":"The UK Contact Centre Industry: A study","author":"Department of Trade and Industry","year":"2004","unstructured":"Department of Trade and Industry: The UK Contact Centre Industry: A study. 2004, London: HMSO"},{"key":"1511_CR2","doi-asserted-by":"publisher","first-page":"557","DOI":"10.1016\/j.otohns.2008.01.014","volume":"138","author":"J Ruotsalainen","year":"2008","unstructured":"Ruotsalainen J, Sellman J, Lic P, Lehto L, Verbeek J: Systematic review of the treatment of functional dysphonia and prevention of voice disorders. Otolaryngol Head Neck Surg. 2008, 138: 557-565. 10.1016\/j.otohns.2008.01.014.","journal-title":"Otolaryngol Head Neck Surg"},{"key":"1511_CR3","doi-asserted-by":"publisher","first-page":"456","DOI":"10.1093\/occmed\/kqg113","volume":"53","author":"NR Williams","year":"2003","unstructured":"Williams NR: Occupational groups at risk of voice disorders: a review of the literature. Occup Med-Oxford. 2003, 53: 456-460. 10.1093\/occmed\/kqg113.","journal-title":"Occup Med-Oxford"},{"key":"1511_CR4","volume-title":"Psychosocial risk factors in call centres: An evaluation of work design and well-being","author":"Health and Safety Executive","year":"2003","unstructured":"Health and Safety Executive: Psychosocial risk factors in call centres: An evaluation of work design and well-being. 2003, Norwich: HMSO"},{"key":"1511_CR5","doi-asserted-by":"publisher","first-page":"220","DOI":"10.1159\/000078344","volume":"56","author":"E Vilkman","year":"2004","unstructured":"Vilkman E: Occupational safety and health aspects of voice and speech professions. Folia Phoniatr Logop. 2004, 56: 220-253. 10.1159\/000078344.","journal-title":"Folia Phoniatr Logop"},{"key":"1511_CR6","volume-title":"Hunter's Diseases of Occupation","author":"S Dalton","year":"1987","unstructured":"Dalton S, Hazleman BL: Repeated movements and repeated trauma. Hunter's Diseases of Occupation. Edited by: Raffle PAB, Lee WR, McCallum RI, Murrays R. 1987, London: Hodder & Stoughton"},{"key":"1511_CR7","doi-asserted-by":"publisher","first-page":"63","DOI":"10.1016\/S0892-1997(03)00088-2","volume":"18","author":"OM Duffy","year":"2004","unstructured":"Duffy OM, Hazlett D: The impact of preventive voice care programs for training teachers: A longitudinal study. J Voice. 2004, 18: 63-70. 10.1016\/S0892-1997(03)00088-2.","journal-title":"J Voice"},{"key":"1511_CR8","doi-asserted-by":"publisher","first-page":"177","DOI":"10.3109\/13682829309041465","volume":"28","author":"S Sapir","year":"1993","unstructured":"Sapir S, Keidar A, Mathers-Schmidt B: Vocal attrition in teachers: survey findings. Int J Lang Comm Dis. 1993, 28: 177-185. 10.3109\/13682829309041465.","journal-title":"Int J Lang Comm Dis"},{"issue":"5","key":"1511_CR9","doi-asserted-by":"publisher","first-page":"571","DOI":"10.1001\/archotol.128.5.571","volume":"128","author":"K Jones","year":"2002","unstructured":"Jones K, Sigmon J, Hock L, Nelson E, Sullivan M, Ogren F: Prevalence and risk factors for voice problems among telemarketers. Arch Otolaryngol Head Neck Surg. 2002, 128 (5): 571-577.","journal-title":"Arch Otolaryngol Head Neck Surg"},{"key":"1511_CR10","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1080\/14015430510006659","volume":"30","author":"L Lehto","year":"2005","unstructured":"Lehto L, Alku P, B\u00e4ckstr\u00f6m T, Vilkman E: Voice symptoms of call-centre customer service advisers experienced during a work-day and effects of a short vocal training course. Log Phon Vocol. 2005, 30: 14-27. 10.1080\/14015430510006659.","journal-title":"Log Phon Vocol"},{"key":"1511_CR11","doi-asserted-by":"crossref","DOI":"10.4135\/9781446217993","volume-title":"Good to Talk? Living and working in a communication culture","author":"D Cameron","year":"2000","unstructured":"Cameron D: Good to Talk? Living and working in a communication culture. 2000, London: Sage Publications"},{"key":"1511_CR12","doi-asserted-by":"publisher","first-page":"147","DOI":"10.1080\/14015430600654654","volume":"31","author":"L Lehto","year":"2006","unstructured":"Lehto L, Laaksonen L, Vilkman E, Alku P: Occupational voice complaints and objective acoustic measurements-do they correlate?. Logopedics. 2006, 31: 147-152. 10.1080\/14015430600654654.","journal-title":"Logopedics"},{"key":"1511_CR13","doi-asserted-by":"publisher","first-page":"483","DOI":"10.1016\/S0022-3999(02)00469-5","volume":"54","author":"IJ Deary","year":"2003","unstructured":"Deary IJ, Wilson JA, Carding PN, MacKenzie K: VoiSS A patient-derived Voice Symptom Scale. J Psychosom Res. 2003, 54: 483-489. 10.1016\/S0022-3999(02)00469-5.","journal-title":"J Psychosom Res"},{"key":"1511_CR14","doi-asserted-by":"publisher","first-page":"66","DOI":"10.1044\/1058-0360.0603.66","volume":"6","author":"BH Jacobson","year":"1997","unstructured":"Jacobson BH, Johnson A, Grywalski C, Silbergleit A, Jacobson G, Benninger MS, Newman CW: The Voice Handicap Index (VHI): Development and Validation. Am J Speech Lang Pathol. 1997, 6: 66-70.","journal-title":"Am J Speech Lang Pathol"},{"key":"1511_CR15","volume-title":"PhD thesis","author":"D Hazlett","year":"2001","unstructured":"Hazlett D: An Investigation into the prevalence and causes of occupational dysphonia in teachers. PhD thesis. 2001, University of Ulster, School of Communication"},{"key":"1511_CR16","volume-title":"Structural Equation Modelling with LISREL, PRELIS and SIMPLIS: Basic concepts, applications and programming","author":"BM Byrne","year":"1998","unstructured":"Byrne BM: Structural Equation Modelling with LISREL, PRELIS and SIMPLIS: Basic concepts, applications and programming. 1998, London: Lawrence Erlbaum Associates"},{"key":"1511_CR17","volume-title":"Multi-Dimensional Voice Program (MDVP) Model 5105, Software Instruction Manual","author":"Kay Elemetrics Corp","year":"2003","unstructured":"Kay Elemetrics Corp: Multi-Dimensional Voice Program (MDVP) Model 5105, Software Instruction Manual. 2003, USA: Kay Elemetrics Corp"},{"key":"1511_CR18","doi-asserted-by":"crossref","unstructured":"Data Protection Act 1998. [ http:\/\/www.hmso.gov.uk ]","DOI":"10.1016\/S1361-3723(98)90167-1"},{"key":"1511_CR19","volume-title":"Position Paper 16 \u2013 Occupational Voice loss","author":"Industrial Injuries Advisory Council","year":"2006","unstructured":"Industrial Injuries Advisory Council: Position Paper 16 \u2013 Occupational Voice loss. 2006, London: The Industrial Injuries Advisory Council, Corporate Document Services"}],"container-title":["BMC Public Health"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1186\/1471-2458-9-108\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1186\/1471-2458-9-108.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1186\/1471-2458-9-108","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1186\/1471-2458-9-108.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,5,24]],"date-time":"2023-05-24T21:59:33Z","timestamp":1684965573000},"score":1,"resource":{"primary":{"URL":"https:\/\/bmcpublichealth.biomedcentral.com\/articles\/10.1186\/1471-2458-9-108"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2009,4,20]]},"references-count":19,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2009,12]]}},"alternative-id":["1511"],"URL":"https:\/\/doi.org\/10.1186\/1471-2458-9-108","relation":{},"ISSN":["1471-2458"],"issn-type":[{"value":"1471-2458","type":"electronic"}],"subject":[],"published":{"date-parts":[[2009,4,20]]},"article-number":"108"}}