{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,14]],"date-time":"2025-12-14T16:05:51Z","timestamp":1765728351935},"reference-count":37,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2008,8,1]],"date-time":"2008-08-01T00:00:00Z","timestamp":1217548800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["BMC Med Inform Decis Mak"],"published-print":{"date-parts":[[2008,12]]},"abstract":"<jats:title>Abstract<\/jats:title>\n          <jats:sec>\n            <jats:title>Background<\/jats:title>\n            <jats:p>Choose and Book is a central part of the UK Government patient choice agenda that seeks to provide patients with a choice over the time, date and place of their first outpatient appointment. This is done through the use of a computerised booking system. After a 2004 pilot study, Choose and Book was formally launched in January 2006. This is the first study of patient experience of Choose and Book since then.<\/jats:p>\n          <\/jats:sec>\n          <jats:sec>\n            <jats:title>Methods<\/jats:title>\n            <jats:p>A questionnaire survey of reported experience of choice over the time, data and place of appointment, carried out in a National Health Service hospital in London. 104 patients at their first outpatient appointment completed the questionnaire, consisting of a consecutive series of patients referred through Choose and Book and a sample referred through the conventional booking system.<\/jats:p>\n          <\/jats:sec>\n          <jats:sec>\n            <jats:title>Results<\/jats:title>\n            <jats:p>Among the Choose and Book patients, 66% (31\/47; 95% CI 52 to 78%) reported not being given a choice of appointment date, 66% (31\/47; 95% CI 52 to 78%) reported not being given a choice of appointment time, 86% (37\/43; 95% CI 74 to 94%) reported being given a choice of fewer than four hospitals in total and 32% (15\/47; 95% CI 20 to 46%) reported not being given any choice of hospital.<\/jats:p>\n          <\/jats:sec>\n          <jats:sec>\n            <jats:title>Conclusion<\/jats:title>\n            <jats:p>In this study, patients did not experience the degree of choice that Choose and Book was designed to deliver.<\/jats:p>\n          <\/jats:sec>","DOI":"10.1186\/1472-6947-8-36","type":"journal-article","created":{"date-parts":[[2008,8,1]],"date-time":"2008-08-01T18:13:31Z","timestamp":1217614411000},"update-policy":"http:\/\/dx.doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":28,"title":["Does Choose &amp; Book fail to deliver the expected choice to patients? A survey of patients' experience of outpatient appointment booking"],"prefix":"10.1186","volume":"8","author":[{"given":"Judith","family":"Green","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zoe","family":"McDowall","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Henry WW","family":"Potts","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2008,8,1]]},"reference":[{"key":"208_CR1","volume-title":"\"Choose & Book\" \u2013 Patient's Choice of Hospital and Booked Appointment. Policy Framework for Choice and Booking at the Point of Referral. London","author":"Department of Health","year":"2004","unstructured":"Department of Health: \"Choose & Book\" \u2013 Patient's Choice of Hospital and Booked Appointment. Policy Framework for Choice and Booking at the Point of Referral. 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