{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,3]],"date-time":"2026-06-03T00:33:31Z","timestamp":1780446811291,"version":"3.54.1"},"reference-count":25,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2020,4,29]],"date-time":"2020-04-29T00:00:00Z","timestamp":1588118400000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"},{"start":{"date-parts":[[2020,4,29]],"date-time":"2020-04-29T00:00:00Z","timestamp":1588118400000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["BMC Med Inform Decis Mak"],"published-print":{"date-parts":[[2020,12]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:sec>\n                <jats:title>Background<\/jats:title>\n                <jats:p>Information systems implementation projects have been historically plagued by failures for which user resistance has consistently been identified as a salient reason. Most prior studies investigated either the causes or the consequences of Resistance to Change (RTC) of medical related Information Systems. In this study, we simultaneously explore the causes and impacts of RTC of Disability Determination System (DDS).<\/jats:p>\n              <\/jats:sec><jats:sec>\n                <jats:title>Methods<\/jats:title>\n                <jats:p>This study adopts the Status Quo Bias perspective and combines the information systems usage model and Technology Acceptance Model (TAM) as theoretical foundation to investigates the causes and impacts of users\u2019 RTC on their intention to use the DDS. Data were obtained through internet questionnaire survey. Totally, 326 respondents from 22 local governments and 142 hospitals were collected, of which 252 were valid samples and were analyzed using structure model analysis.<\/jats:p>\n              <\/jats:sec><jats:sec>\n                <jats:title>Results<\/jats:title>\n                <jats:p>The research model is proved with eight out of 11 hypotheses being supported. The antecedents of RTC can explain 21.4% of the RTC variation, and the RTC impacts can explain 57.5% of the variation of intention to use DDS.<\/jats:p>\n              <\/jats:sec><jats:sec>\n                <jats:title>Conclusions<\/jats:title>\n                <jats:p>Combining the Status Quo Bias perspective and key component of TAM provides an adequate explanation of adopting intention of changing systems and extend the existing knowledge of information systems adoption. The results provide as a reference for managing users\u2019 RTC and enhance the effects and efficiency of new systems adoption.<\/jats:p>\n              <\/jats:sec>","DOI":"10.1186\/s12911-020-1090-7","type":"journal-article","created":{"date-parts":[[2020,4,29]],"date-time":"2020-04-29T19:03:17Z","timestamp":1588186997000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":19,"title":["The inhibiting effects of resistance to change of disability determination system: a status quo bias perspective"],"prefix":"10.1186","volume":"20","author":[{"given":"Wen-Chou","family":"Chi","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Po-Jin","family":"Lin","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"I-Chiu","family":"Chang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3104-9291","authenticated-orcid":false,"given":"Sing-Liang","family":"Chen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2020,4,29]]},"reference":[{"issue":"5","key":"1090_CR1","doi-asserted-by":"publisher","first-page":"540","DOI":"10.1057\/ejis.2010.35","volume":"19","author":"R Meissonier","year":"2010","unstructured":"Meissonier R, Houz\u00e9 E. Toward an \u2018IT conflict-resistance theory\u2019: action research during IT pre-implementation. Eur J Inf Syst. 2010;19(5):540\u201361.","journal-title":"Eur J Inf Syst"},{"issue":"6","key":"1090_CR2","doi-asserted-by":"publisher","first-page":"725","DOI":"10.1057\/palgrave.ejis.3000717","volume":"16","author":"A Bhattacherjee","year":"2007","unstructured":"Bhattacherjee A, Hikmet N. Physicians\u2019 resistance toward healthcare information technology: a theoretical model and empirical test. Eur J Inf Syst. 2007;16(6):725\u201337.","journal-title":"Eur J Inf Syst"},{"issue":"1","key":"1090_CR3","doi-asserted-by":"publisher","first-page":"25","DOI":"10.1177\/0021886399351003","volume":"35","author":"EB Dent","year":"1999","unstructured":"Dent EB, Goldberg SG. Challenging \u201cresistance to change\u201d. J Appl Behav Sci. 1999;35(1):25\u201341.","journal-title":"J Appl Behav Sci"},{"issue":"4","key":"1090_CR4","doi-asserted-by":"publisher","first-page":"434","DOI":"10.1057\/ejis.2012.29","volume":"22","author":"M Van Offenbeek","year":"2013","unstructured":"Van Offenbeek M, Boonstra A, Seo D. Towards integrating acceptance and resistance research: evidence from a telecare case study. Eur J Inf Syst. 2013;22(4):434\u201354.","journal-title":"Eur J Inf Syst"},{"issue":"4","key":"1090_CR5","doi-asserted-by":"publisher","first-page":"528","DOI":"10.1007\/s11747-014-0399-0","volume":"43","author":"MC Claudy","year":"2015","unstructured":"Claudy MC, Garcia R, O\u2019Driscoll A. Consumer resistance to innovation\u2014a behavioral reasoning perspective. J Acad Mark Sci. 2015;43(4):528\u201344.","journal-title":"J Acad Mark Sci"},{"issue":"3","key":"1090_CR6","doi-asserted-by":"publisher","first-page":"471","DOI":"10.1109\/TEM.2010.2089630","volume":"58","author":"HW Kim","year":"2011","unstructured":"Kim HW. The effects of switching costs on user resistance to enterprise systems implementation. IEEE Trans Eng Manag. 2011;58(3):471\u201382.","journal-title":"IEEE Trans Eng Manag"},{"issue":"1","key":"1090_CR7","doi-asserted-by":"publisher","first-page":"7","DOI":"10.1007\/BF00055564","volume":"1","author":"W Samuelson","year":"1988","unstructured":"Samuelson W, Zeckhauser R. Status quo bias in decision making. J Risk Uncertain. 1988;1(1):7\u201359.","journal-title":"J Risk Uncertain"},{"key":"1090_CR8","doi-asserted-by":"crossref","unstructured":"Polites G, Karahanna E. Shackled to the status quo: the inhibiting effects of incumbent system habit, switching costs, and inertia on new systemacceptance. MIS Quarterly. 2012;36(1)21\u201342.","DOI":"10.2307\/41410404"},{"key":"1090_CR9","doi-asserted-by":"publisher","first-page":"959","DOI":"10.1016\/j.chb.2016.06.029","volume":"63","author":"PJ Hsieh","year":"2016","unstructured":"Hsieh PJ. An empirical investigation of patients\u2019 acceptance and resistance toward the health cloud: the dual factor perspective. Comput Hum Behav. 2016;63:959\u201369.","journal-title":"Comput Hum Behav"},{"issue":"4","key":"1090_CR10","doi-asserted-by":"publisher","first-page":"317","DOI":"10.1057\/ejis.2016.1","volume":"25","author":"S Laumer","year":"2016","unstructured":"Laumer S, Maier C, Eckhardt A, Weitzel T. Work routines as an object of resistance during information systems implementations: theoretical foundation and empirical evidence. Eur J Inf Syst. 2016;25(4):317\u201343.","journal-title":"Eur J Inf Syst"},{"key":"1090_CR11","unstructured":"Lapointe L, Beaudry A. Identifying IT user mindsets: Acceptance, resistance and ambivalence. In Proceedings of the 47th Hawaii International Conference on System Science (pp. 4619\u20134628). Washington, DC: IEEE; 2014."},{"issue":"2","key":"1090_CR12","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1080\/10580530.2016.1155951","volume":"33","author":"RH Campbell","year":"2016","unstructured":"Campbell RH, Grimshaw M. User resistance to information system implementations: a dual-mode processing perspective. Inf Syst Manag. 2016;33(2):179\u201395.","journal-title":"Inf Syst Manag"},{"key":"1090_CR13","doi-asserted-by":"crossref","unstructured":"Davis FD. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly. 1989;13(3):319\u2013340.","DOI":"10.2307\/249008"},{"key":"1090_CR14","first-page":"60","volume-title":"\u2018Why Do People Reject Technologies \u2013 a Literature-Based Discussion of the Phenomena \u201cResistance to Change\u201d in Information Systems and Managerial Psychology Research\u2019, ECIS 2011 Proceedings","author":"S Laumer","year":"2011","unstructured":"Laumer S. \u2018Why Do People Reject Technologies \u2013 a Literature-Based Discussion of the Phenomena \u201cResistance to Change\u201d in Information Systems and Managerial Psychology Research\u2019, ECIS 2011 Proceedings; 2011. p. 60."},{"issue":"1","key":"1090_CR15","doi-asserted-by":"publisher","first-page":"15","DOI":"10.1509\/jmkg.66.1.15.18449","volume":"66","author":"D Sirdeshmukh","year":"2002","unstructured":"Sirdeshmukh D, Singh J, Sabol B. Consumer trust, value, and loyalty in relational exchanges. J Mark. 2002;66(1):15\u201337.","journal-title":"J Mark"},{"issue":"1","key":"1090_CR16","doi-asserted-by":"publisher","first-page":"35","DOI":"10.1016\/j.ijinfomgt.2015.09.007","volume":"36","author":"M Ali","year":"2016","unstructured":"Ali M, Zhou L, Miller L, Ieromonachou P. User resistance in IT: a literature review. Int J Inf Manag. 2016;36(1):35\u201343.","journal-title":"Int J Inf Manag"},{"issue":"1","key":"1090_CR17","doi-asserted-by":"publisher","first-page":"51","DOI":"10.1016\/j.im.2017.03.008","volume":"55","author":"PJ Hsieh","year":"2018","unstructured":"Hsieh PJ, Lin WS. Explaining resistance to system usage in the PharmaCloud: a view of the dual-factor model. Inf Manag. 2018;55(1):51\u201363.","journal-title":"Inf Manag"},{"key":"1090_CR18","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1016\/j.compedu.2014.08.011","volume":"80","author":"TK Huang","year":"2015","unstructured":"Huang TK. Exploring the antecedents of screenshot-based interactions in the context of advanced computer software learning. Comput Educ. 2015;80:95\u2013107.","journal-title":"Comput Educ"},{"issue":"4","key":"1090_CR19","doi-asserted-by":"publisher","first-page":"665","DOI":"10.1111\/j.1559-1816.2002.tb00236.x","volume":"32","author":"I Ajzen","year":"2002","unstructured":"Ajzen I. Perceived behavioral control, self-efficacy, locus of control, and the theory of planned behavior. J Appl Soc Psychol. 2002;32(4):665\u201383.","journal-title":"J Appl Soc Psychol"},{"key":"1090_CR20","doi-asserted-by":"publisher","first-page":"164","DOI":"10.1016\/j.is.2017.05.005","volume":"69","author":"I Mahmud","year":"2017","unstructured":"Mahmud I, Ramayah T, Kurnia S. To use or not to use: Modelling end user grumbling as user resistance in pre-implementation stage of enterprise resource planning system. Inf Syst. 2017;69:164\u201379.","journal-title":"Inf Syst"},{"key":"1090_CR21","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1016\/j.ijmedinf.2017.02.002","volume":"101","author":"R Hoque","year":"2017","unstructured":"Hoque R, Sorwar G. Understanding factors influencing the adoption of mHealth by the elderly: an extension of the UTAUT model. Int J Med Inform. 2017;101:75\u201384.","journal-title":"Int J Med Inform"},{"issue":"4","key":"1090_CR22","doi-asserted-by":"publisher","first-page":"808","DOI":"10.1287\/isre.1100.0295","volume":"22","author":"RT Cenfetelli","year":"2011","unstructured":"Cenfetelli RT, Schwarz A. Identifying and testing the inhibitors of technology usage intentions. Inf Syst Res. 2011;22(4):808\u201323.","journal-title":"Inf Syst Res"},{"issue":"1","key":"1090_CR23","first-page":"143","volume":"5","author":"S Alharbi","year":"2014","unstructured":"Alharbi S, Drew S. Using the technology acceptance model in understanding academics\u2019 behavioural intention to use learning management systems. Int J Adv Comput Sci Appl. 2014;5(1):143\u201355.","journal-title":"Int J Adv Comput Sci Appl"},{"key":"1090_CR24","doi-asserted-by":"publisher","first-page":"50","DOI":"10.1016\/j.ijmedinf.2017.02.013","volume":"102","author":"M Beglaryan","year":"2017","unstructured":"Beglaryan M, Petrosyan V, Bunker E. Development of a tripolar model of technology acceptance: hospital-based physicians\u2019 perspective on EHR. Int J Med Inform. 2017;102:50\u201361.","journal-title":"Int J Med Inform"},{"issue":"1","key":"1090_CR25","doi-asserted-by":"publisher","first-page":"39","DOI":"10.1177\/002224378101800104","volume":"18","author":"C Fornell","year":"1981","unstructured":"Fornell C, Larcker DF. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res. 1981;18(1):39\u201350.","journal-title":"J Mark Res"}],"container-title":["BMC Medical Informatics and Decision Making"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1186\/s12911-020-1090-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1186\/s12911-020-1090-7\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1186\/s12911-020-1090-7.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,4,28]],"date-time":"2021-04-28T23:43:01Z","timestamp":1619653381000},"score":1,"resource":{"primary":{"URL":"https:\/\/bmcmedinformdecismak.biomedcentral.com\/articles\/10.1186\/s12911-020-1090-7"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,4,29]]},"references-count":25,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2020,12]]}},"alternative-id":["1090"],"URL":"https:\/\/doi.org\/10.1186\/s12911-020-1090-7","relation":{},"ISSN":["1472-6947"],"issn-type":[{"value":"1472-6947","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,4,29]]},"assertion":[{"value":"15 November 2019","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"7 April 2020","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"29 April 2020","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"Ethical approval for the study was gained from the Joint Institutional Review Board at Taipei Medical University\u2013 IRB serial number: No. 201004001 and No. 201205042. The following directives were stated on the front page of the questionnaire for all solicited participants: \u201cYou are completely free to refuse to participate in this study and you can decide at any time to stop answering questions. Completing this questionnaire will be considered your consent to participate in this research\u201d.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics approval and consent to participate"}},{"value":"Not applicable.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent for publication"}},{"value":"The authors declare that they have no conflicts of interest.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing interests"}}],"article-number":"82"}}