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The authors utilized the DISCERN with the Likert 5 scale, a validated instrument comprising three domains and 16 items to assess the comprehensiveness, accuracy and reliability of information provided by a total of 34 Chinese online platforms. We firstly examined whether these online platforms have been diligent in their duty to provide appropriate retail service-related information (e.g. delivery, payment, return policies) for prescription medications. We also evaluated the quality of the medication information associated with treatment plans for specific prescriptions provided by the online platforms. Three trained master medical students independently conducted the evaluation. By securing the consistency of the scoring results among different evaluators and the reliability of the evaluation, we adopted the mean score of the three evaluators for each item to perform further analysis at the item and domain levels, and between two types of online platforms.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>Among the 34 online platforms, 2 were evaluated as providing excellent information for retail of paroxetine (1\/34, 5.88%), 6 were good (6\/34, 17.65%), 25 were fair (25\/34, 73.53%), and 1 was poor (1\/34, 2.94%). The key identified flaws of the online platforms for providing appropriate information for retail of paroxetine included (1) inadequate provision of medication information, (2) absence of prescription validation and authentication, and (3) lack of professional pharmacy services such as mandatory pharmacist consultations or patient-specific drug counselling.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusions<\/jats:title>\n                    <jats:p>Consumers face challenges in obtaining comprehensive, accurate and reliable information from the online platforms for common mental health prescription medications. The quality of information provided by the online platforms for retail of prescription medicines is generally suboptimal, and the compliance of prescription validation and authentication is problematic. These highlight the need for strengthening the supervision of the online platforms with novel approaches along with their rapid developments, and ensuring appropriate online information provided to consumers.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1186\/s12911-026-03386-4","type":"journal-article","created":{"date-parts":[[2026,2,21]],"date-time":"2026-02-21T10:07:29Z","timestamp":1771668449000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Quality evaluation of online platforms information for retail of prescription medicines in China: an observational study of the case of paroxetine"],"prefix":"10.1186","volume":"26","author":[{"given":"Han","family":"Yao","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Chutong","family":"Li","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xiaonan","family":"Shi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bo","family":"Peng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhenyang","family":"Kang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jing","family":"Sun","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yuanli","family":"Liu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2026,2,21]]},"reference":[{"key":"3386_CR1","doi-asserted-by":"publisher","unstructured":"Orizio G, Merla A, Schulz PJ, et al. 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J Med Internet Res. 2013;15(8):e183. https:\/\/doi.org\/10.2196\/JMIR.2632.","DOI":"10.2196\/JMIR.2632"}],"container-title":["BMC Medical Informatics and Decision Making"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/article\/10.1186\/s12911-026-03386-4","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1186\/s12911-026-03386-4.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1186\/s12911-026-03386-4.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,3,27]],"date-time":"2026-03-27T13:09:05Z","timestamp":1774616945000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1186\/s12911-026-03386-4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026,2,21]]},"references-count":62,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2026,12]]}},"alternative-id":["3386"],"URL":"https:\/\/doi.org\/10.1186\/s12911-026-03386-4","relation":{},"ISSN":["1472-6947"],"issn-type":[{"value":"1472-6947","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026,2,21]]},"assertion":[{"value":"31 May 2024","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"9 February 2026","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"21 February 2026","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Declarations"}},{"value":"This observational study did not involve direct interaction with human subjects, animals, or the collection of personal identifiable data, as it assessed publicly accessible information on online platforms. It is deemed unnecessary of ethic review according to the national regulation named as \u201cEthical review of research in the life sciences and medicine involving human beings\u201d, which is publicly accessible from: https:\/\/www.gov.cn\/zhengce\/zhengceku\/2023-02\/28\/content_5743658.htm. All three researchers involved in the study as evaluators were fully informed and provided their consent to participate. All methods were carried out in accordance with the relevant guidelines and regulations, including the principles of the Declaration of Helsinki.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics approval and consent to participate"}},{"value":"Not applicable.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent for publication"}},{"value":"The authors declare no competing interests.","order":4,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing interests"}}],"article-number":"93"}}