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This study initially investigated the dual-channel communication behaviour of smartphone users by using a mixed approach i.e. subjective and objective data analysis and found many peculiarities. It was observed that the preferred communication channel was different for various contacts, even for a single user. Although the cost-effective texts were found to be more popular over phone calls, a significant proportion of user pairs seemed to prefer calls for most of their communication. A generic predictive framework for the dual-channel environment was proposed based upon these findings. This model predicts the next communication event by modelling temporal information of call and text on a 2D plane. This framework has three variations which not only predict the person who will be contacted at a particular time but also predict the channel of communication (call or text). Finally, the performance of different versions of the algorithm was evaluated using real-world dual-channel data. One version of the predictive model outperformed the other variations with a prediction accuracy over 90 percent, while the other variations also performed well.<\/jats:p>","DOI":"10.1186\/s13673-020-00217-x","type":"journal-article","created":{"date-parts":[[2020,3,30]],"date-time":"2020-03-30T19:04:49Z","timestamp":1585595089000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":6,"title":["Text and phone calls: user behaviour and dual-channel communication prediction"],"prefix":"10.1186","volume":"10","author":[{"given":"Shamaila","family":"Hayat","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Aimal","family":"Rextin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Adnan","family":"Idris","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mehwish","family":"Nasim","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"297","published-online":{"date-parts":[[2020,3,30]]},"reference":[{"key":"217_CR1","doi-asserted-by":"publisher","first-page":"84","DOI":"10.1016\/j.chb.2018.06.027","volume":"88","author":"P Kardos","year":"2018","unstructured":"Kardos P, Unoka Z, Pl\u00e9h C, Solt\u00e9sz P (2018) Your mobile phone indeed means your social network: priming mobile phone activates relationship related concepts. 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