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Permission was obtained from responsible bodies of the JUMC and stroke unit prior to the interview and review of the patient data. At hospital written informed consent was obtained from the study participants. All patients got the right to opt out of the research. For patients who were not of sound mind to consent; those of altered level of consciousness or severe aphasias, one of the family members or caregivers was given the written consent. This was done by explaining the objective and importance of the study as it is beneficial for patient\u2019s quality service delivery for future encounters. The data from the case records and interview was handled with strong confidentiality. Neither the case records nor the data extracted was used for any other purpose. The confidentiality and privacy of patients was assured throughout by removing identifiers from data collection tools using different codes [, ].","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics approval and consent to participate"}},{"value":"Not applicable. No individual person\u2019s personal details, images or videos are being used in this study.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent for publication"}},{"value":"The authors declare that they have no competing interests.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing interests"}}],"article-number":"187"}}