{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,29]],"date-time":"2026-10-29T00:01:48Z","timestamp":1793232108650,"version":"4.5.0"},"reference-count":89,"publisher":"Springer Science and Business Media LLC","issue":"1","license":[{"start":{"date-parts":[[2021,2,2]],"date-time":"2021-02-02T00:00:00Z","timestamp":1612224000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2021,2,2]],"date-time":"2021-02-02T00:00:00Z","timestamp":1612224000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["BMC Med Inform Decis Mak"],"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:sec>\n                    <jats:title>Background<\/jats:title>\n                    <jats:p>Questionnaires are commonly used tools in telemedicine services that can help to evaluate different aspects. Selecting the ideal questionnaire for this purpose may be challenging for researchers. This study aims to review which questionnaires are used to evaluate telemedicine services in the studies, which are most common, and what aspects of telemedicine evaluation do they capture.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Methods<\/jats:title>\n                    <jats:p>The PubMed database was searched in August 2020 to retrieve articles. Data extracted from the final list of articles included author\/year of publication, journal of publication, type of evaluation, and evaluation questionnaire. Data were analyzed using descriptive statistics.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Results<\/jats:title>\n                    <jats:p>Fifty-three articles were included in this study. The questionnaire was used for evaluating the satisfaction (49%), usability (34%), acceptance (11.5%), and implementation (2%) of telemedicine services. Among telemedicine specific questionnaires, Telehealth Usability Questionnaire (TUQ) (19%), Telemedicine Satisfaction Questionnaire (TSQ) (13%), and Service User Technology Acceptability Questionnaire (SUTAQ) (5.5%), were respectively most frequently used in the collected articles. Other most used questionnaires generally used for evaluating the users\u2019 satisfaction, usability, and acceptance of technology were Client Satisfaction Questionnaire (CSQ) (5.5%), Questionnaire for User Interaction Satisfaction (QUIS) (5.5%), System Usability Scale (SUS) (5.5%), Patient Satisfaction Questionnaire (PSQ) (5.5%), and Technology Acceptance Model (TAM) (3.5%) respectively.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Conclusion<\/jats:title>\n                    <jats:p>Employing specifically designed questionnaires or designing a new questionnaire with fewer questions and more comprehensiveness in terms of the issues studied provides a better evaluation. Attention to user needs, end-user acceptance, and implementation processes, along with users' satisfaction and usability evaluation, may optimize telemedicine efforts in the future.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1186\/s12911-021-01407-y","type":"journal-article","created":{"date-parts":[[2021,2,2]],"date-time":"2021-02-02T08:02:56Z","timestamp":1612252976000},"update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":158,"title":["The most used questionnaires for evaluating telemedicine services"],"prefix":"10.1186","volume":"21","author":[{"given":"Sadrieh","family":"Hajesmaeel-Gohari","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5430-3758","authenticated-orcid":false,"given":"Kambiz","family":"Bahaadinbeigy","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"297","published-online":{"date-parts":[[2021,2,2]]},"reference":[{"key":"1407_CR1","unstructured":"WHO. Telemedicine, Telehealth, and Health Information Technology, 2006 [cited 2020 August 14]. https:\/\/www.who.int\/goe\/policies\/countries\/usa_support_tele.pdf?ua=1."},{"key":"1407_CR2","unstructured":"WHO. Telemedicine 2010 [cited 2020 August 14]. https:\/\/www.who.int\/goe\/publications\/goe_telemedicine_2010.pdf."},{"key":"1407_CR3","unstructured":"Pan American Health Organization. Defining evaluation indicators for telemedicine as a tool for reducing health inequities: Study and results of a community of practice 2016 [cited 2020 August 14]. https:\/\/iris.paho.org\/handle\/10665.2\/28562."},{"issue":"6","key":"1407_CR4","doi-asserted-by":"publisher","first-page":"479","DOI":"10.1016\/j.ijmedinf.2004.04.004","volume":"73","author":"E Ammenwerth","year":"2004","unstructured":"Ammenwerth E, Brender J, Nyk\u00e4nen P, Prokosch H-U, Rigby M, Talmon J. Visions and strategies to improve evaluation of health information systems: reflections and lessons based on the HIS-EVAL workshop in Innsbruck. Int J Med Informat. 2004;73(6):479\u201391.","journal-title":"Int J Med Informat"},{"key":"1407_CR5","volume-title":"Handbook of evaluation methods for health informatics","author":"JB McNair","year":"2006","unstructured":"McNair JB. Handbook of evaluation methods for health informatics. Amsterdam: Elsevier; 2006."},{"key":"1407_CR6","doi-asserted-by":"publisher","first-page":"171","DOI":"10.1016\/j.ijmedinf.2016.10.012","volume":"97","author":"S AlDossary","year":"2017","unstructured":"AlDossary S, Martin-Khan MG, Bradford NK, Smith ACJI. A systematic review of the methodologies used to evaluate telemedicine service initiatives in hospital facilities. Int J Med Informat. 2017;97:171\u201394.","journal-title":"Int J Med Informat"},{"key":"1407_CR7","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1016\/j.ijmedinf.2016.06.004","volume":"93","author":"B Klaassen","year":"2016","unstructured":"Klaassen B, van Beijnum BJ, Hermens HJ. Usability in telemedicine systems\u2014a literature survey. Int J Med Inf. 2016;93:57\u201369.","journal-title":"Int J Med Inf"},{"issue":"9","key":"1407_CR8","doi-asserted-by":"publisher","first-page":"803","DOI":"10.1177\/1357633X17721815","volume":"23","author":"K Kidholm","year":"2017","unstructured":"Kidholm K, Clemensen J, Caffery LJ, Smith AC. The Model for Assessment of Telemedicine (MAST): a scoping review of empirical studies. J Telemed Telecare. 2017;23(9):803\u201313.","journal-title":"J Telemed Telecare"},{"issue":"8","key":"1407_CR9","doi-asserted-by":"publisher","first-page":"916","DOI":"10.1089\/tmj.2010.0046","volume":"16","author":"K Bahaadinbeigy","year":"2010","unstructured":"Bahaadinbeigy K, Yogesan K, Wootton R. MEDLINE versus EMBASE and CINAHL for telemedicine searches. Telemed J E-health. 2010;16(8):916\u20139.","journal-title":"Telemed J E-health"},{"key":"1407_CR10","doi-asserted-by":"crossref","unstructured":"Layfield E, Triantafillou V, Prasad A, Deng J, Shanti RM, Newman JG et al. Telemedicine for head and neck ambulatory visits during COVID\u201019: evaluating usability and patient satisfaction. Head Neck. 2020:1\u20139.","DOI":"10.1002\/hed.26285"},{"key":"1407_CR11","doi-asserted-by":"crossref","unstructured":"Mostafa PI, Hegazy AA. Dermatological consultations in the COVID-19 era: Is teledermatology the key to social distancing? An Egyptian experience. J Dermatol Treat. 2020:1\u20136.","DOI":"10.1080\/09546634.2020.1789046"},{"issue":"3","key":"1407_CR12","doi-asserted-by":"publisher","first-page":"138","DOI":"10.3928\/19404921-20191210-03","volume":"13","author":"CR Whitehouse","year":"2020","unstructured":"Whitehouse CR, Long JA, Maloney LM, Daniels K, Horowitz DA, Bowles KH. Feasibility of diabetes self-management telehealth education for older adults during transitions in care. Res Gerontol Nurs. 2020;13(3):138\u201345.","journal-title":"Res Gerontol Nurs"},{"issue":"2","key":"1407_CR13","doi-asserted-by":"publisher","first-page":"244","DOI":"10.1089\/tmj.2018.0313","volume":"26","author":"EM Vaughan","year":"2020","unstructured":"Vaughan EM, Naik AD, Lewis CM, Foreyt JP, Samson SL, Hyman DJ. Telemedicine training and support for community health workers: improving knowledge of diabetes. Telemed J E-health. 2020;26(2):244\u201350.","journal-title":"Telemed J E-health"},{"key":"1407_CR14","doi-asserted-by":"crossref","unstructured":"Cheng O, Law N-H, Tulk J, Hunter M. Utilization of telemedicine in addressing musculoskeletal care gap in long-term care patients. JAAOS Global Res Rev. 2020;4(4).","DOI":"10.5435\/JAAOSGlobal-D-19-00128"},{"issue":"2","key":"1407_CR15","doi-asserted-by":"publisher","first-page":"73","DOI":"10.5195\/ijt.2018.6268","volume":"10","author":"KM Serwe","year":"2018","unstructured":"Serwe KM. The provider\u2019s experience of delivering an education-based wellness program via telehealth. Int J Telerehabil. 2018;10(2):73.","journal-title":"Int J Telerehabil"},{"issue":"1","key":"1407_CR16","doi-asserted-by":"publisher","first-page":"15","DOI":"10.5195\/ijt.2017.6214","volume":"9","author":"KM Serwe","year":"2017","unstructured":"Serwe KM, Hersch GI, Pancheri KJ. Feasibility of using telehealth to deliver the \u201cPowerful Tools for Caregivers\u201d program. Int J Telerehabil. 2017;9(1):15.","journal-title":"Int J Telerehabil"},{"issue":"1","key":"1407_CR17","doi-asserted-by":"publisher","first-page":"56","DOI":"10.3109\/17483107.2015.1063171","volume":"12","author":"DX Yu","year":"2017","unstructured":"Yu DX, Parmanto B, Dicianno BE, Watzlaf VJ, Seelman KD. Accessibility needs and challenges of a mHealth system for patients with dexterity impairments. Disabil Rehabil Assist Technol. 2017;12(1):56\u201364.","journal-title":"Disabil Rehabil Assist Technol"},{"issue":"1","key":"1407_CR18","doi-asserted-by":"publisher","first-page":"3","DOI":"10.5195\/ijt.2016.6196","volume":"8","author":"B Parmanto","year":"2016","unstructured":"Parmanto B, Lewis AN Jr, Graham KM, Bertolet MH. Development of the telehealth usability questionnaire (TUQ). Int J Telerehabil. 2016;8(1):3.","journal-title":"Int J Telerehabil"},{"issue":"1","key":"1407_CR19","first-page":"15","volume":"4","author":"J Schutte","year":"2012","unstructured":"Schutte J, Gales S, Filippone A, Saptono A, Parmanto B, McCue M. Evaluation of a telerehabilitation system for community-based rehabilitation. Int J Telerehabil. 2012;4(1):15.","journal-title":"Int J Telerehabil"},{"issue":"6","key":"1407_CR20","doi-asserted-by":"publisher","first-page":"e20586","DOI":"10.2196\/20586","volume":"22","author":"CH Lin","year":"2020","unstructured":"Lin CH, Tseng WP, Wu JL, Tay J, Cheng MT, Ong HN, et al. A double triage and telemedicine protocol to optimize infection control in an emergency department in Taiwan during the COVID-19 pandemic: retrospective feasibility study. J Med Internet Res. 2020;22(6):e20586.","journal-title":"J Med Internet Res"},{"issue":"9","key":"1407_CR21","doi-asserted-by":"publisher","first-page":"791","DOI":"10.1089\/tmj.2018.0161","volume":"25","author":"AH Talal","year":"2019","unstructured":"Talal AH, McLeod A, Andrews P, Nieves-McGrath H, Chen Y, Reynolds A, et al. Patient reaction to telemedicine for clinical management of hepatitis C virus integrated into an opioid treatment program. Telemed J E-Health. 2019;25(9):791\u2013801.","journal-title":"Telemed J E-Health"},{"issue":"5","key":"1407_CR22","doi-asserted-by":"publisher","first-page":"1150","DOI":"10.1007\/s10620-018-5397-5","volume":"64","author":"LB Le","year":"2019","unstructured":"Le LB, Rahal HK, Viramontes MR, Meneses KG, Dong TS, Saab S. Patient satisfaction and healthcare utilization using telemedicine in liver transplant recipients. Dig Dis Sci. 2019;64(5):1150\u20137.","journal-title":"Dig Dis Sci"},{"issue":"3","key":"1407_CR23","doi-asserted-by":"publisher","first-page":"230","DOI":"10.1177\/1357633X17695172","volume":"24","author":"E Losiouk","year":"2018","unstructured":"Losiouk E, Lanzola G, Del Favero S, Boscari F, Messori M, Rabbone I, et al. Parental evaluation of a telemonitoring service for children with type 1 diabetes. J Telemed Telecare. 2018;24(3):230\u20137.","journal-title":"J Telemed Telecare"},{"issue":"21","key":"1407_CR24","first-page":"58","volume":"2017","author":"JJ Segura-Sampedro","year":"2012","unstructured":"Segura-Sampedro JJ, Rivero-Belench\u00f3n I, Pino-D\u00edaz V, Rodr\u00edguez S\u00e1nchez MC, Pareja-Ciur\u00f3 F, Padillo-Ruiz J, et al. Feasibility and safety of surgical wound remote follow-up by smart phone in appendectomy: a pilot study. Ann Med Surgery. 2012;2017(21):58\u201362.","journal-title":"Ann Med Surgery"},{"issue":"2","key":"1407_CR25","doi-asserted-by":"publisher","first-page":"3","DOI":"10.5195\/ijt.2011.6075","volume":"3","author":"L Dech\u00eane","year":"2011","unstructured":"Dech\u00eane L, Tousignant M, Boissy P, Macoir J, H\u00e9roux S, Hamel M, et al. Simulated in-home teletreatment for anomia. Int J Telerehabil. 2011;3(2):3.","journal-title":"Int J Telerehabil"},{"issue":"1","key":"1407_CR26","doi-asserted-by":"publisher","first-page":"46","DOI":"10.1258\/135763303321159693","volume":"9","author":"MP Yip","year":"2003","unstructured":"Yip MP, Chang AM, Chan J, MacKenzie AE. Development of the telemedicine satisfaction questionnaire to evaluate patient satisfaction with telemedicine: a preliminary study. J Telemed Telecare. 2003;9(1):46\u201350.","journal-title":"J Telemed Telecare"},{"issue":"4","key":"1407_CR27","doi-asserted-by":"publisher","first-page":"e10255","DOI":"10.2196\/10255","volume":"5","author":"A Torbj\u00f8rnsen","year":"2018","unstructured":"Torbj\u00f8rnsen A, Sm\u00e5stuen MC, Jenum AK, \u00c5rsand E, Ribu L. The service user technology acceptability questionnaire: psychometric evaluation of the norwegian version. JMIR Human Factors. 2018;5(4):e10255.","journal-title":"JMIR Human Factors"},{"issue":"2","key":"1407_CR28","doi-asserted-by":"publisher","first-page":"13","DOI":"10.5334\/ijic.2219","volume":"16","author":"C Dario","year":"2016","unstructured":"Dario C, Luisotto E, Dal Pozzo E, Mancin S, Aletras V, Newman S, et al. Assessment of patients\u2019 perception of telemedicine services using the service user technology acceptability questionnaire. Int J Integrated Care. 2016;16(2):13.","journal-title":"Int J Integrated Care"},{"issue":"4","key":"1407_CR29","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1177\/1357633X16649531","volume":"23","author":"SP Hirani","year":"2017","unstructured":"Hirani SP, Rixon L, Beynon M, Cartwright M, Cleanthous S, Selva A, et al. Quantifying beliefs regarding telehealth: development of the whole systems demonstrator service user technology acceptability questionnaire. J Telemed Telecare. 2017;23(4):460\u20139.","journal-title":"J Telemed Telecare"},{"issue":"7","key":"1407_CR30","doi-asserted-by":"publisher","first-page":"898","DOI":"10.1089\/tmj.2019.0129","volume":"26","author":"LF Christensen","year":"2020","unstructured":"Christensen LF, Gildberg FA, Sibbersen C, Skjoeth MM, Nielsen CT, Hansen JP. Videoconferences and treatment of depression: satisfaction score correlated with number of sessions attended but not with age. Telemed J E-Health. 2020;26(7):898\u2013904.","journal-title":"Telemed J E-Health"},{"issue":"5","key":"1407_CR31","doi-asserted-by":"publisher","first-page":"614","DOI":"10.1089\/tmj.2019.0055","volume":"26","author":"LF Christensen","year":"2020","unstructured":"Christensen LF, Gildberg FA, Sibbersen C, Skjoeth MM, Nielsen CT, Hansen JP. Disagreement in satisfaction between patients and providers in the use of videoconferences by depressed adults. Telemed J E-health. 2020;26(5):614\u201320.","journal-title":"Telemed J E-health"},{"issue":"3","key":"1407_CR32","doi-asserted-by":"publisher","first-page":"501","DOI":"10.5665\/sleep.5514","volume":"39","author":"BG Fields","year":"2016","unstructured":"Fields BG, Behari PP, McCloskey S, True G, Richardson D, Thomasson A, et al. Remote ambulatory management of veterans with obstructive sleep apnea. Sleep. 2016;39(3):501\u20139.","journal-title":"Sleep"},{"issue":"1","key":"1407_CR33","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1007\/s40200-018-0335-9","volume":"17","author":"R Safdari","year":"2018","unstructured":"Safdari R, Langarizadeh M, Ramezani A, Khodaveisi T, Nejad AF. Development of a store-and-forward telescreening system of diabetic retinopathy: lessons learned from Iran. J Diabetes Metabolic Disorders. 2018;17(1):31\u20136.","journal-title":"J Diabetes Metabolic Disorders"},{"key":"1407_CR34","doi-asserted-by":"publisher","first-page":"33","DOI":"10.2174\/1874431101812010033","volume":"12","author":"F Hosseini","year":"2018","unstructured":"Hosseini F, Ayatollahi H, Salehi SH, Jafar K. Teleburn: designing a telemedicine application to improve burn treatment. Open Med Informat J. 2018;12:33\u201341.","journal-title":"Open Med Informat J"},{"issue":"3","key":"1407_CR35","doi-asserted-by":"publisher","first-page":"e93","DOI":"10.2196\/resprot.4348","volume":"5","author":"T Alanzi","year":"2016","unstructured":"Alanzi T, Istepanian R, Philip N. Design and usability evaluation of social mobile diabetes management system in the Gulf Region. JMIR Res Protocols. 2016;5(3):e93.","journal-title":"JMIR Res Protocols"},{"issue":"7","key":"1407_CR36","doi-asserted-by":"publisher","first-page":"422","DOI":"10.1177\/1357633X15615048","volume":"22","author":"B Smaradottir","year":"2016","unstructured":"Smaradottir B, Gerdes M, Martinez S, Fensli R. The EU-project United4Health: user-centred design of an information system for a Norwegian telemedicine service. J Telemed Telecare. 2016;22(7):422\u20139.","journal-title":"J Telemed Telecare"},{"issue":"11","key":"1407_CR37","doi-asserted-by":"publisher","first-page":"841","DOI":"10.1016\/j.ijmedinf.2014.07.004","volume":"83","author":"FM Ligons","year":"2014","unstructured":"Ligons FM, Mello-Thoms C, Handler SM, Romagnoli KM, Hochheiser H. Assessing the impact of cognitive impairment on the usability of an electronic medication delivery unit in an assisted living population. Int J Med Informat. 2014;83(11):841\u20138.","journal-title":"Int J Med Informat"},{"key":"1407_CR38","doi-asserted-by":"publisher","first-page":"222","DOI":"10.1016\/j.jbi.2014.07.002","volume":"52","author":"TC Lacerda","year":"2014","unstructured":"Lacerda TC, von Wangenheim CG, von Wangenheim A, Giuliano I. Does the use of structured reporting improve usability? A comparative evaluation of the usability of two approaches for findings reporting in a large-scale telecardiology context. J Biomed Inform. 2014;52:222\u201330.","journal-title":"J Biomed Inform"},{"issue":"11","key":"1407_CR39","doi-asserted-by":"publisher","first-page":"815","DOI":"10.1089\/tmj.2012.0327","volume":"19","author":"LV McFarland","year":"2013","unstructured":"McFarland LV, Raugi GJ, Reiber GE. Primary care provider and imaging technician satisfaction with a teledermatology project in rural Veterans Health Administration clinics. Telemed J E-health. 2013;19(11):815\u201325.","journal-title":"Telemed J E-health"},{"key":"1407_CR40","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1186\/1471-2296-3-1","volume":"3","author":"P Wallace","year":"2002","unstructured":"Wallace P, Haines A, Harrison R, Barber JA, Thompson S, Roberts J, et al. Design and performance of a multi-centre randomised controlled trial and economic evaluation of joint tele-consultations [ISRCTN54264250]. BMC Family Practice. 2002;3:1.","journal-title":"BMC Family Practice"},{"issue":"5","key":"1407_CR41","doi-asserted-by":"publisher","first-page":"e16161","DOI":"10.2196\/16161","volume":"22","author":"H McGloin","year":"2020","unstructured":"McGloin H, O\u2019Connell D, Glacken M, Mc Sharry P, Healy D, Winters-O\u2019Donnell L, et al. Patient empowerment using electronic telemonitoring with telephone support in the transition to insulin therapy in adults with type 2 diabetes: observational, pre-post, mixed methods study. J Med Internet Res. 2020;22(5):e16161.","journal-title":"J Med Internet Res"},{"issue":"6","key":"1407_CR42","doi-asserted-by":"publisher","first-page":"660","DOI":"10.1197\/jamia.M2146","volume":"13","author":"S Bakken","year":"2006","unstructured":"Bakken S, Grullon-Figueroa L, Izquierdo R, Lee N-J, Morin P, Palmas W, et al. Development, validation, and use of english and spanish versions of the telemedicine satisfaction and usefulness questionnaire. J Am Med Inform Assoc. 2006;13(6):660.","journal-title":"J Am Med Inform Assoc"},{"issue":"5","key":"1407_CR43","doi-asserted-by":"publisher","first-page":"429","DOI":"10.1177\/0897190017715561","volume":"31","author":"J Hatton","year":"2018","unstructured":"Hatton J, Chandra R, Lucius D, Ciuchta E. Patient satisfaction of pharmacist-provided care via clinical video teleconferencing. J Pharm Pract. 2018;31(5):429\u201333.","journal-title":"J Pharm Pract"},{"issue":"9","key":"1407_CR44","doi-asserted-by":"publisher","first-page":"830","DOI":"10.1089\/tmj.2009.0030","volume":"15","author":"Z Agha","year":"2009","unstructured":"Agha Z, Schapira RM, Laud PW, McNutt G, Roter DL. Patient satisfaction with physician-patient communication during telemedicine. Telemed J E-health. 2009;15(9):830\u20139.","journal-title":"Telemed J E-health"},{"issue":"12","key":"1407_CR45","doi-asserted-by":"publisher","first-page":"1093","DOI":"10.1089\/tmj.2014.0008","volume":"20","author":"S Kwon","year":"2014","unstructured":"Kwon S, Kim J, Kang S, Lee Y, Baek H, Park K. CardioGuard: a brassiere-based reliable ECG monitoring sensor system for supporting daily smartphone healthcare applications. Telemed J E-Health. 2014;20(12):1093\u2013102.","journal-title":"Telemed J E-Health"},{"key":"1407_CR46","doi-asserted-by":"publisher","first-page":"424","DOI":"10.1016\/j.apergo.2016.08.003","volume":"58","author":"SO Agnisarman","year":"2017","unstructured":"Agnisarman SO, Chalil Madathil K, Smith K, Ashok A, Welch B, McElligott JT. Lessons learned from the usability assessment of home-based telemedicine systems. Appl Ergonom. 2017;58:424\u201334.","journal-title":"Appl Ergonom"},{"issue":"2","key":"1407_CR47","doi-asserted-by":"publisher","first-page":"e15","DOI":"10.2196\/ijmr.2163","volume":"1","author":"C Parra","year":"2012","unstructured":"Parra C, J\u00f3dar-S\u00e1nchez F, Jim\u00e9nez-Hern\u00e1ndez MD, Vigil E, Palomino-Garc\u00eda A, Moniche-\u00c1lvarez F, et al. Development, implementation, and evaluation of a telemedicine service for the treatment of acute stroke patients: TeleStroke. Interact J Med Res. 2012;1(2):e15.","journal-title":"Interact J Med Res"},{"issue":"7","key":"1407_CR48","doi-asserted-by":"publisher","first-page":"e16380","DOI":"10.2196\/16380","volume":"22","author":"S Mehra","year":"2020","unstructured":"Mehra S, van den Helder J, Visser B, Engelbert RH, Weijs PJ, Kr\u00f6se BJ. Evaluation of a blended physical activity intervention for older adults: mixed methods study. J Med Internet Res. 2020;22(7):e16380.","journal-title":"J Med Internet Res"},{"key":"1407_CR49","doi-asserted-by":"crossref","unstructured":"Leppert F, Siebermair J, Wesemann U, Martens E, Sattler SM, Scholz S, et al. The INFluence of remote monitoring on anxiety\/depression, quality of life, and device acceptance in ICD patients: a prospective, randomized, controlled, single-center trial. Clin Res Cardiol. 2020.","DOI":"10.1007\/s00392-020-01667-0"},{"issue":"1","key":"1407_CR50","doi-asserted-by":"publisher","first-page":"e1","DOI":"10.2196\/jmir.8338","volume":"20","author":"E van der Meij","year":"2018","unstructured":"van der Meij E, Huirne JA, Ten Cate AD, Stockmann HB, Scholten PC, Davids PH, et al. A perioperative ehealth program to enhance postoperative recovery after abdominal surgery: process evaluation of a randomized controlled trial. J Med Internet Res. 2018;20(1):e1.","journal-title":"J Med Internet Res"},{"issue":"1","key":"1407_CR51","doi-asserted-by":"publisher","first-page":"129","DOI":"10.1111\/cxo.12535","volume":"101","author":"BK Host","year":"2018","unstructured":"Host BK, Turner AW, Muir J. Real-time teleophthalmology video consultation: an analysis of patient satisfaction in rural Western Australia. Clin Exper Optometry. 2018;101(1):129\u201334.","journal-title":"Clin Exper Optometry"},{"key":"1407_CR52","doi-asserted-by":"publisher","first-page":"90","DOI":"10.1016\/j.msard.2018.03.020","volume":"22","author":"M D'Hooghe","year":"2018","unstructured":"D\u2019Hooghe M, Van Gassen G, Kos D, Bouquiaux O, Cambron M, Decoo D, et al. Improving fatigue in multiple sclerosis by smartphone-supported energy management: the MS TeleCoach feasibility study. Multiple Sclerosis Related Disorders. 2018;22:90\u20136.","journal-title":"Multiple Sclerosis Related Disorders"},{"issue":"1","key":"1407_CR53","doi-asserted-by":"publisher","first-page":"e11","DOI":"10.2196\/cardio.9936","volume":"2","author":"E Ammenwerth","year":"2018","unstructured":"Ammenwerth E, Modre-Osprian R, Fetz B, Gstrein S, Krestan S, D\u00f6rler J, et al. HerzMobil, an integrated and collaborative telemonitoring-based disease management program for patients with heart failure: a feasibility study paving the way to routine care. JMIR Cardio. 2018;2(1):e11.","journal-title":"JMIR Cardio"},{"issue":"1","key":"1407_CR54","doi-asserted-by":"publisher","first-page":"e10","DOI":"10.2196\/mededu.5434","volume":"3","author":"AC Oliveira","year":"2017","unstructured":"Oliveira AC, Mattos S, Coimbra M. Development and assessment of an e-learning course on pediatric cardiology basics. JMIR Med Educ. 2017;3(1):e10.","journal-title":"JMIR Med Educ"},{"issue":"3","key":"1407_CR55","doi-asserted-by":"publisher","first-page":"136","DOI":"10.1111\/ajr.12140","volume":"23","author":"S Roberts","year":"2015","unstructured":"Roberts S, Spain B, Hicks C, London J, Tay S. Telemedicine in the Northern Territory: an assessment of patient perceptions in the preoperative anaesthetic clinic. Aust J Rural Health. 2015;23(3):136\u201341.","journal-title":"Aust J Rural Health"},{"issue":"3","key":"1407_CR56","doi-asserted-by":"publisher","first-page":"304","DOI":"10.1111\/1756-185X.12491","volume":"18","author":"KA Poulsen","year":"2015","unstructured":"Poulsen KA, Millen CM, Lakshman UI, Buttner PG, Roberts LJ. Satisfaction with rural rheumatology telemedicine service. Int J Rheumatic Diseases. 2015;18(3):304\u201314.","journal-title":"Int J Rheumatic Diseases"},{"issue":"2","key":"1407_CR57","doi-asserted-by":"publisher","first-page":"184","DOI":"10.1111\/jmwh.12071","volume":"59","author":"O V\u00e9lez","year":"2014","unstructured":"V\u00e9lez O, Okyere PB, Kanter AS, Bakken S. A usability study of a mobile health application for rural Ghanaian midwives. J Midwifery Women\u2019s Health. 2014;59(2):184\u201391.","journal-title":"J Midwifery Women's Health"},{"issue":"2","key":"1407_CR58","doi-asserted-by":"publisher","first-page":"e18","DOI":"10.2196\/medinform.2769","volume":"2","author":"SP Penteado","year":"2014","unstructured":"Penteado SP, Bento RF, Battistella LR, Silva SM, Sooful P. Use of the satisfaction with amplification in daily life questionnaire to assess patient satisfaction following remote hearing aid adjustments (telefitting). JMIR Med Informat. 2014;2(2):e18.","journal-title":"JMIR Med Informat"},{"issue":"3","key":"1407_CR59","doi-asserted-by":"publisher","first-page":"261","DOI":"10.1089\/tmj.2008.0109","volume":"15","author":"S Scalvini","year":"2009","unstructured":"Scalvini S, Tridico C, Glisenti F, Giordano A, Pirini S, Peduzzi P, et al. The SUMMA project: a feasibility study on telemedicine in selected Italian areas. Telemed J E-health. 2009;15(3):261\u20139.","journal-title":"Telemed J E-health"},{"issue":"Suppl 2","key":"1407_CR60","doi-asserted-by":"publisher","first-page":"S26","DOI":"10.1089\/1530562042632074","volume":"10","author":"HM Kim","year":"2004","unstructured":"Kim HM, Lowery JC, Hamill JB, Wilkins EG. Patient attitudes toward a web-based system for monitoring chronic wounds. Telemed J E-Health. 2004;10(Suppl 2):S26-34.","journal-title":"Telemed J E-Health"},{"issue":"2","key":"1407_CR61","doi-asserted-by":"publisher","first-page":"e17","DOI":"10.2196\/jmir.6.2.e17","volume":"6","author":"N Eminovic","year":"2004","unstructured":"Eminovic N, Wyatt JC, Tarpey AM, Murray G, Ingrams GJ. First evaluation of the NHS direct online clinical enquiry service: a nurse-led web chat triage service for the public. J Med Internet Res. 2004;6(2):e17.","journal-title":"J Med Internet Res"},{"issue":"6","key":"1407_CR62","doi-asserted-by":"publisher","first-page":"e204","DOI":"10.2196\/jmir.6004","volume":"19","author":"K van Rosmalen-Nooijens","year":"2017","unstructured":"van Rosmalen-Nooijens K, Lo Fo Wong S, Prins J, Lagro-Janssen T. Young people, adult worries: randomized controlled trial and feasibility study of the internet-based self-support method \u201cfeel the vibe\u201d for adolescents and young adults exposed to family violence. J Med Internet Res. 2017;19(6):e204.","journal-title":"J Med Internet Res"},{"issue":"11","key":"1407_CR63","doi-asserted-by":"publisher","first-page":"997","DOI":"10.1089\/tmj.2014.0002","volume":"20","author":"DG Morgan","year":"2014","unstructured":"Morgan DG, Kosteniuk J, Stewart N, O\u2019Connell ME, Karunanayake C, Beever R. The telehealth satisfaction scale: reliability, validity, and satisfaction with telehealth in a rural memory clinic population. Telemed J E-health. 2014;20(11):997\u20131003.","journal-title":"Telemed J E-health"},{"issue":"2","key":"1407_CR64","first-page":"3","volume":"8","author":"AM Lund","year":"2001","unstructured":"Lund AM. Measuring usability with the USE questionnaire. Usability Interface. 2001;8(2):3\u20136.","journal-title":"Usability Interface"},{"issue":"3","key":"1407_CR65","doi-asserted-by":"publisher","first-page":"233","DOI":"10.1016\/0149-7189(82)90074-X","volume":"5","author":"CC Attkisson","year":"1982","unstructured":"Attkisson CC, Zwick R. The client satisfaction questionnaire: psychometric properties and correlations with service utilization and psychotherapy outcome. Eval Program Plan. 1982;5(3):233\u20137.","journal-title":"Eval Program Plan"},{"issue":"4","key":"1407_CR66","doi-asserted-by":"publisher","first-page":"384","DOI":"10.1046\/j.1540-8167.2005.40134.x","volume":"16","author":"JL Burns","year":"2005","unstructured":"Burns JL, Serber ER, Keim S, Sears SF, et al. Measuring patient acceptance of implantable cardiac device therapy: initial psychometric investigation of the Florida Patient Acceptance Survey. J Cardiovasc Electrophysiol. 2005;16(4):384\u201390.","journal-title":"J Cardiovasc Electrophysiol"},{"key":"1407_CR67","unstructured":"Marshall GN, Hays RD. The patient satisfaction questionnaire short-form (PSQ-18). RAND; 1994."},{"key":"1407_CR68","unstructured":"Linnan L, Steckler A. Process evaluation for public health interventions and research. 2002."},{"key":"1407_CR69","doi-asserted-by":"crossref","unstructured":"Chin J, Diehl V, Norman KL. Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. 1988:213\u20138.","DOI":"10.1145\/57167.57203"},{"issue":"1","key":"1407_CR70","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1089\/dia.2014.0159","volume":"17","author":"F Fatehi","year":"2015","unstructured":"Fatehi F, Martin-Khan M, Smith AC, Russell AW, Gray LCJDT. Therapeutics Patient satisfaction with video teleconsultation in a virtual diabetes outreach clinic. Diabetes Technol Ther. 2015;17(1):43\u20138.","journal-title":"Diabetes Technol Ther"},{"key":"1407_CR71","unstructured":"Wessel R. KH, De Witte L. D-Quest meetinstrument voor de tevredenheid over een hulpmiddel verstrekking. Hoensbroek. 2000."},{"issue":"4","key":"1407_CR72","doi-asserted-by":"publisher","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","volume":"19","author":"WH Delone","year":"2003","unstructured":"Delone WH, McLean ERJJ. The DeLone and McLean model of information systems success: a ten-year update. J Manag Inf Syst. 2003;19(4):9\u201330.","journal-title":"J Manag Inf Syst"},{"key":"1407_CR73","doi-asserted-by":"crossref","unstructured":"Elling S, Lentz L, De Jong M, editors. Website evaluation questionnaire: development of a research-based tool for evaluating informational websites. In: International conference on electronic government; 2007. Springer.","DOI":"10.1007\/978-3-540-74444-3_25"},{"issue":"1","key":"1407_CR74","doi-asserted-by":"publisher","first-page":"75","DOI":"10.1016\/S0378-7206(03)00028-4","volume":"41","author":"Y-SJI Wang","year":"2003","unstructured":"Wang Y-SJI. Management. Assessment of learner satisfaction with asynchronous electronic learning systems. Inf Manag. 2003;41(1):75\u201386.","journal-title":"Inf Manag"},{"issue":"1","key":"1407_CR75","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1080\/10447319509526110","volume":"7","author":"JR Lewis","year":"1995","unstructured":"Lewis JR, JIJoHCI. IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use. Int J Human Comput Interact. 1995;7(1):57\u201378.","journal-title":"Int J Human Comput Interact"},{"key":"1407_CR76","doi-asserted-by":"publisher","first-page":"139","DOI":"10.1016\/S0166-4115(08)62386-9","volume":"52","author":"SG Hart","year":"1988","unstructured":"Hart SG, Staveland LE. Development of NASA-TLX (task load index): results of empirical and theoretical research. Adv Psychol. 1988;52:139\u201383.","journal-title":"Adv Psychol"},{"issue":"3","key":"1407_CR77","doi-asserted-by":"publisher","first-page":"319","DOI":"10.2307\/249008","volume":"13","author":"FD Davis","year":"1989","unstructured":"Davis FD. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 1989;13(3):319\u201340.","journal-title":"MIS Q"},{"key":"1407_CR78","volume-title":"SUS: A 'Quick and Dirty' Usability Scale","author":"J Brooke","year":"1986","unstructured":"Brooke J. SUS: A \u201cQuick and Dirty\u201d Usability Scale. Milton Park: Taylor & Francis Group; 1986."},{"issue":"1","key":"1407_CR79","doi-asserted-by":"publisher","first-page":"36","DOI":"10.1258\/1357633981931254","volume":"4","author":"M Loane","year":"1998","unstructured":"Loane M, Bloomer S, Corbett R, Eedy D, Gore H, Mathews C, et al. Patient satisfaction with realtime teledermatology in Northern Ireland. J Telemed Telecare. 1998;4(1):36\u201340.","journal-title":"J Telemed Telecare"},{"issue":"7","key":"1407_CR80","doi-asserted-by":"publisher","first-page":"780","DOI":"10.1111\/j.1445-5994.2011.02537.x","volume":"42","author":"S Sabesan","year":"2012","unstructured":"Sabesan S, Simcox K, Marr I. Medical oncology clinics through videoconferencing: an acceptable telehealth model for rural patients and health workers. Internal Med J. 2012;42(7):780\u20135.","journal-title":"Internal Med J"},{"key":"1407_CR81","unstructured":"Yen P-Y, Wantland D, Bakken S, editors. Development of a customizable health IT usability evaluation scale. AMIA Annual Symposium Proceedings; 2010: American Medical Informatics Association."},{"issue":"4","key":"1407_CR82","doi-asserted-by":"publisher","first-page":"306","DOI":"10.1097\/00003446-199908000-00004","volume":"20","author":"RM Cox","year":"1999","unstructured":"Cox RM, Alexander GC. Measuring satisfaction with amplification in daily life: the SADL scale. Ear Hear. 1999;20(4):306\u201320.","journal-title":"Ear Hear"},{"key":"1407_CR83","volume-title":"Quantifying the User Experience: Practical Statistics for User Research","author":"J Sauro","year":"2012","unstructured":"Sauro J, Lewis JR. Quantifying the User Experience: Practical Statistics for User Research. Amsterdam: Elsevier; 2012."},{"issue":"3\u20134","key":"1407_CR84","doi-asserted-by":"publisher","first-page":"247","DOI":"10.1016\/0149-7189(83)90005-8","volume":"6","author":"JE Ware Jr","year":"1983","unstructured":"Ware JE Jr, Snyder MK, Wright WR, Davies AR. Defining and measuring patient satisfaction with medical care. Evaluat Program Plan. 1983;6(3\u20134):247\u201363.","journal-title":"Evaluat Program Plan"},{"issue":"1","key":"1407_CR85","doi-asserted-by":"publisher","first-page":"57","DOI":"10.1080\/10447319509526110","volume":"7","author":"JR Lewis","year":"1995","unstructured":"Lewis JR. IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use. Int J Human Comput Interact. 1995;7(1):57\u201378.","journal-title":"Int J Human Comput Interact"},{"key":"1407_CR86","unstructured":"Bertini G. Il learning audit nella sanit\u00e0. Guida ai processi di miglioramento autogestiti: FrancoAngeli; 2003."},{"issue":"2","key":"1407_CR87","doi-asserted-by":"publisher","first-page":"159","DOI":"10.1089\/tmj.1.1997.3.159","volume":"3","author":"JE Brick","year":"1997","unstructured":"Brick JE, Bashshur RL, Brick JF, D\u2019alessandri RMJTJ, . Public knowledge, perception, and expressed choice of telemedicine in rural West Virginia. Telemed J. 1997;3(2):159\u201371.","journal-title":"Telemed J"},{"issue":"5","key":"1407_CR88","doi-asserted-by":"publisher","first-page":"278","DOI":"10.1258\/1357633001935914","volume":"6","author":"G Demiris","year":"2000","unstructured":"Demiris G, et al. A questionnaire for the assessment of patients\u2019 impressions of the risks and benefits of home telecare. J Telemed Telecare. 2000;6(5):278\u201384.","journal-title":"J Telemed Telecare"},{"key":"1407_CR89","doi-asserted-by":"crossref","unstructured":"Davis R, Gardner J, Schnall R. A review of usability evaluation methods and their use for testing eHealth HIV interventions. Current HIV\/AIDS Reports. 2020:1\u201316.","DOI":"10.1007\/s11904-020-00493-3"}],"container-title":["BMC Medical Informatics and Decision Making"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1186\/s12911-021-01407-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1186\/s12911-021-01407-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1186\/s12911-021-01407-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,1,28]],"date-time":"2023-01-28T18:05:02Z","timestamp":1674929102000},"score":1,"resource":{"primary":{"URL":"https:\/\/bmcmedinformdecismak.biomedcentral.com\/articles\/10.1186\/s12911-021-01407-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,2,2]]},"references-count":89,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2021,12]]}},"alternative-id":["1407"],"URL":"https:\/\/doi.org\/10.1186\/s12911-021-01407-y","relation":{},"ISSN":["1472-6947"],"issn-type":[{"value":"1472-6947","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021,2,2]]},"assertion":[{"value":"27 September 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"25 January 2021","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"2 February 2021","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"Not applicable.","order":1,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics approval and consent to participate"}},{"value":"Not applicable.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent to publish"}},{"value":"The Authors declare that there is no competing interests.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing interests"}}],"article-number":"36"}}