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The interviewees were selected for their professional experience and their then-current role in each organization employed in the considered case study and not as patient or member of a sample. They subscribed to the privacy policy document to consent to the management of their personal data in compliance with the European Regulation (EU) 2016\/679, Regulation (EU) No. 536\/2014) and national regulation (Italian Law 219\/2017). The request for the approval of the research by the ethic committee or the institutional review board was not required because of the absence of health sensitive data related to medical treatment and for research involving human participants. For the tasks and operation of the local ethics committee, we refer to the relevant national regulation: Italian Ministry of Health Decree February 8, 2013. Informed consent to participate was obtained from all of the participants in the study.","order":2,"name":"Ethics","group":{"name":"EthicsHeading","label":"Ethics approval and consent to participate"}},{"value":"Not applicable.","order":3,"name":"Ethics","group":{"name":"EthicsHeading","label":"Consent for publication"}},{"value":"The authors declare no competing interests.","order":4,"name":"Ethics","group":{"name":"EthicsHeading","label":"Competing interests"}}],"article-number":"271"}}