{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,13]],"date-time":"2026-05-13T09:09:23Z","timestamp":1778663363808,"version":"3.51.4"},"reference-count":36,"publisher":"Institute for Operations Research and the Management Sciences (INFORMS)","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["M&amp;SOM"],"published-print":{"date-parts":[[2026,5]]},"abstract":"<jats:p>Problem definition: Motivated by major e-commerce platforms\u2019 diverse practices in bestseller information provision, this paper examines consumers\u2019 learning, searching, and purchasing behavior under uncertainty about products\u2019 values, whereas a revenue-maximizing platform strategically decides whether and, if so, how to disclose products\u2019 past sales information to consumers. Methodology\/results: We analyze a two-period Bayesian learning model that embeds consumers\u2019 sequential product search in a social learning framework and shows how the interaction between bestseller information and consumer search impacts sales and welfare. We find that a bestseller list constitutes an informative yet noisy signal about the products\u2019 values. The informativeness of the signal is determined by the granularity of the bestseller information. By evaluating bestseller information of two levels of granularity, sales ranking and sales volume, we discover that, although consumers benefit more from information of a higher granularity (i.e., sales volume), the platform may prefer providing information of a lower granularity (i.e., sales ranking), suggesting that the platform may withhold information at the cost of consumers. In particular, an inference effect unique to multiproduct Bayesian learning gives rise to the possibility that disclosure of sales volume backfires and hurts the platform. We demonstrate significant sales implications of bestseller information granularity and show that concave distribution functions for consumers\u2019 search cost, a stochastic increase in product values, or a growth in consumer population can tilt the platform\u2019s preference toward displaying bestseller rankings without revealing sales volumes. Furthermore, we show that bestseller information may lead to lower purchased value or higher search cost, the latter implying that public learning may stimulate rather than substitute private learning. Managerial implications: The paper cautions retail platform practitioners about a pitfall associated with disclosing bestseller sales volume and presents guidelines on the timing and granularity of sales information provision. The findings also suggest e-commerce platforms with consumer-centric goals enhance bestseller information transparency on their marketplaces.<\/jats:p>\n                  <jats:p>Funding: W. Lu gratefully acknowledges support from Johns Hopkins Carey Business School throughout his postdoctoral appointment. The work of M. Yu was partially supported by the Hong Kong Research Grant Council [Grant 16505020] and the National Natural Science Foundation of China [Grant 72022023].<\/jats:p>\n                  <jats:p>Supplemental Material: The online supplement is available at https:\/\/isom.hkust.edu.hk\/sites\/isom\/files\/people\/sales_ranking_supplement_final.pdf .<\/jats:p>","DOI":"10.1287\/msom.2023.0583","type":"journal-article","created":{"date-parts":[[2026,2,4]],"date-time":"2026-02-04T15:13:04Z","timestamp":1770217984000},"page":"895-916","source":"Crossref","is-referenced-by-count":0,"title":["The Economics of Bestsellers: Consumer Search, Sales Ranking, and Social Learning"],"prefix":"10.1287","volume":"28","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9338-0441","authenticated-orcid":false,"given":"Wentao","family":"Lu","sequence":"first","affiliation":[{"name":"Faculty of Business for Science & Technology, School of Management, University of Science and Technology of China, Anhui 230052, China"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5035-8073","authenticated-orcid":false,"given":"Man","family":"Yu","sequence":"additional","affiliation":[{"name":"School of Business and Management, Hong Kong University of Science and Technology, Hong Kong"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"109","reference":[{"key":"B1","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2019.3420"},{"key":"B2","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2022.4548"},{"key":"B3","doi-asserted-by":"publisher","DOI":"10.2307\/2118364"},{"key":"B4","doi-asserted-by":"publisher","DOI":"10.1353\/bh.2001.0003"},{"key":"B5","doi-asserted-by":"publisher","DOI":"10.1086\/261849"},{"key":"B6","doi-asserted-by":"publisher","DOI":"10.1287\/mnsc.2016.2449"},{"key":"B7","doi-asserted-by":"publisher","DOI":"10.1287\/mksc.2015.0959"},{"key":"B8","doi-asserted-by":"publisher","DOI":"10.1257\/aer.99.3.864"},{"key":"B9","doi-asserted-by":"publisher","DOI":"10.1016\/j.jet.2009.02.001"},{"key":"B10","doi-asserted-by":"publisher","DOI":"10.1287\/msom.2020.0882"},{"issue":"2","key":"B11","first-page":"497","volume":"68","author":"Candogan O","year":"2020","journal-title":"Oper. 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