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The key to a successful teleoperated car-sharing service is to avoid longer service delays by effectively utilizing the fleet of vehicles and the limited number of available operators. The corresponding sequential decision process therefore involves a matching problem deciding which vehicle should be steered next by an available operator in order to fulfill which customer request. This decision is challenging, as both future demand and future availability of vehicles are uncertain, because the rental duration and return location of vehicles are unknown. We propose an approximate dynamic programming approach that combines predictions of future vehicle returns and customer requests with an approximation of the opportunity cost of matching decisions. We demonstrate the merits of our approach in comparison with benchmark policies in a comprehensive computational study based on New York demand data. We derive several important insights, among others, that vehicle predictions are especially valuable, and that a ratio of about one operator to six vehicles is sufficient in our setup.<\/jats:p>\n                  <jats:p>Supplemental Material: The online appendix is available at https:\/\/doi.org\/10.1287\/trsc.2025.0206 .<\/jats:p>","DOI":"10.1287\/trsc.2025.0206","type":"journal-article","created":{"date-parts":[[2026,3,9]],"date-time":"2026-03-09T16:15:43Z","timestamp":1773072943000},"page":"466-483","source":"Crossref","is-referenced-by-count":0,"title":["Dynamic Matching for Teleoperated Car-Sharing Services"],"prefix":"10.1287","volume":"60","author":[{"given":"Gideon","family":"Gottschalg","sequence":"first","affiliation":[{"name":"Mercator Endowed Chair of Demand Management and Sustainable Transport, WHU\u2013Otto Beisheim School of Management, 56179 Vallendar, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5914-7539","authenticated-orcid":false,"given":"Jarmo","family":"Haferkamp","sequence":"additional","affiliation":[{"name":"Chair of Management Science, Otto-von-Guericke-Universit\u00e4t Magdeburg, 39016 Magdeburg, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2499-6570","authenticated-orcid":false,"given":"Marlin W.","family":"Ulmer","sequence":"additional","affiliation":[{"name":"Chair of Management Science, Otto-von-Guericke-Universit\u00e4t Magdeburg, 39016 Magdeburg, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9136-2212","authenticated-orcid":false,"given":"Arne","family":"Strauss","sequence":"additional","affiliation":[{"name":"Mercator Endowed Chair of Demand Management and Sustainable Transport, WHU\u2013Otto Beisheim School of Management, 56179 Vallendar, Germany"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"109","reference":[{"key":"B1","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2020.01.033"},{"key":"B2","doi-asserted-by":"publisher","DOI":"10.1073\/pnas.1611675114"},{"key":"B3","doi-asserted-by":"publisher","DOI":"10.1287\/trsc.1060.0163"},{"key":"B4","doi-asserted-by":"publisher","DOI":"10.1287\/trsc.2023.0107"},{"key":"B5","doi-asserted-by":"publisher","DOI":"10.1287\/opre.2018.1763"},{"key":"B6","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-98015-3_6"},{"key":"B7","doi-asserted-by":"publisher","DOI":"10.1016\/j.cor.2018.06.004"},{"key":"B8","unstructured":"Bundesministerium f\u00fcr Verkehr (2025) Verordnung \u00fcber Ausnahmen von stra\u03b2enverkehrsrechtlichen Vorschriften f\u00fcr ferngelenkte Kraftfahrzeuge. 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