{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T19:22:10Z","timestamp":1740165730926,"version":"3.37.3"},"reference-count":12,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"3","license":[{"start":{"date-parts":[[2023,6,1]],"date-time":"2023-06-01T00:00:00Z","timestamp":1685577600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2023,6,14]],"date-time":"2023-06-14T00:00:00Z","timestamp":1686700800000},"content-version":"vor","delay-in-days":13,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"DOI":"10.13039\/501100008007","name":"Universit\u00e4t Paderborn","doi-asserted-by":"crossref","id":[{"id":"10.13039\/501100008007","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["Wirtsch Inform Manag"],"published-print":{"date-parts":[[2023,6]]},"DOI":"10.1365\/s35764-023-00470-6","type":"journal-article","created":{"date-parts":[[2023,6,14]],"date-time":"2023-06-14T09:02:22Z","timestamp":1686733342000},"page":"203-212","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Kundenzufriedenheit im Virtual Reality Commerce\u00a0\u2013 Erfolgreiche Interaktion in virtuellen Welten"],"prefix":"10.1365","volume":"15","author":[{"given":"Matthias","family":"Trier","sequence":"first","affiliation":[]},{"given":"Annika","family":"Steiger","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2023,6,14]]},"reference":[{"key":"470_CR1","volume-title":"The VR book: Human-centered design for virtual reality","author":"J Jerald","year":"2016","unstructured":"Jerald, J. (2016). The VR book: Human-centered design for virtual reality. Lebow: Association for Computing Machinery and Morgan & Claypool."},{"key":"470_CR2","unstructured":"Alsop, T. (2022). Virtual reality (VR)\u2014statistics & facts. https:\/\/www.statista.com\/ topics\/2532\/virtual-reality-vr\/#dossierKeyfigures. Zugegriffen: 20. Aug. 2022."},{"key":"470_CR3","volume-title":"Kundenzufriedenheit: Konzept, Messung, Management \/ Customer Satisfaction Concept Measurement and Management","author":"W Schneider","year":"2006","unstructured":"Schneider, W., & Kornmeier, M. (2006). Kundenzufriedenheit: Konzept, Messung, Management \/ Customer Satisfaction Concept Measurement and Management. Bern: Haupt."},{"key":"470_CR4","first-page":"1","volume-title":"Proceedings of the ACM on Human-Computer Interaction","author":"G Freeman","year":"2020","unstructured":"Freeman, G., & Maloney, D. (2020). Body, Avatar, and Me: The Presentation and Perception of Self in Social Virtual Reality. In Proceedings of the ACM on Human-Computer Interaction (S. 1\u201327)."},{"issue":"3","key":"470_CR5","doi-asserted-by":"publisher","first-page":"355","DOI":"10.2307\/248682","volume":"11","author":"RL Daft","year":"1987","unstructured":"Daft, R.\u202fL., Lengel, R.\u202fH., & Trevino, L.\u202fK. (1987). Message equivocality, media selection, and manager performance: Implications for information systems. MIS Quarterly, 11(3), 355\u2013366.","journal-title":"MIS Quarterly"},{"key":"470_CR6","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-322-87387-3","volume-title":"Kundenzufriedenheit durch Servicequalit\u00e4t: Konzeption \u2013 Messung \u2013 Umsetzung \/ Customer Satisfaction through Service Quality","author":"R Rapp","year":"1995","unstructured":"Rapp, R. (1995). Kundenzufriedenheit durch Servicequalit\u00e4t: Konzeption \u2013 Messung \u2013 Umsetzung \/ Customer Satisfaction through Service Quality. Wiesbaden, Germany: Springer."},{"issue":"1","key":"470_CR7","first-page":"12","volume":"64","author":"A Parasuraman","year":"1988","unstructured":"Parasuraman, A., Zeithaml, V.\u202fA., & Berry, L.\u202fL. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Electronics Letters, 64(1), 12\u201340.","journal-title":"Electronics Letters"},{"issue":"3","key":"470_CR8","first-page":"462","volume":"2","author":"HIHB Ludin","year":"2014","unstructured":"Ludin, H.\u202fI.\u202fH.\u202fB., & Cheng, B.\u202fL. (2014). Factors Influencing Customer Satisfaction and E-Loyalty : Online Shopping Environment among the Young Adults. Management Dynamics in the Knowledge Economy, 2(3), 462\u2013471.","journal-title":"Management Dynamics in the Knowledge Economy"},{"key":"470_CR9","doi-asserted-by":"publisher","first-page":"480","DOI":"10.1037\/0021-9010.62.4.480","volume":"62","author":"RL Oliver","year":"1977","unstructured":"Oliver, R.\u202fL. (1977). Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Journal of Applied Psychology, 62, 480\u2013486.","journal-title":"Journal of Applied Psychology"},{"key":"470_CR10","volume-title":"Focused interview","author":"RK Merton","year":"2008","unstructured":"Merton, R.\u202fK. (2008). Focused interview. NYC: Simon and Schuster."},{"key":"470_CR11","volume-title":"Qualitative content analysis: a\u00a0step-by-step guide","author":"P Mayring","year":"2021","unstructured":"Mayring, P. (2021). Qualitative content analysis: a\u00a0step-by-step guide. London:: SAGE."},{"issue":"2","key":"470_CR12","doi-asserted-by":"publisher","first-page":"7","DOI":"10.2979\/esj.2003.2.2.7","volume":"2","author":"D Gefen","year":"2003","unstructured":"Gefen, D., & Straub, D. (2003). Managing user trust in B2C e-services. e-Service, 2(2), 7\u201324.","journal-title":"e-Service"}],"container-title":["Wirtschaftsinformatik & Management"],"original-title":[],"language":"de","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s35764-023-00470-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1365\/s35764-023-00470-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s35764-023-00470-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,8,2]],"date-time":"2023-08-02T14:03:54Z","timestamp":1690985034000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1365\/s35764-023-00470-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,6]]},"references-count":12,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2023,6]]}},"alternative-id":["470"],"URL":"https:\/\/doi.org\/10.1365\/s35764-023-00470-6","relation":{},"ISSN":["1867-5905","1867-5913"],"issn-type":[{"type":"print","value":"1867-5905"},{"type":"electronic","value":"1867-5913"}],"subject":[],"published":{"date-parts":[[2023,6]]},"assertion":[{"value":"10 May 2023","order":1,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"14 June 2023","order":2,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}