{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T21:25:07Z","timestamp":1740173107452,"version":"3.37.3"},"reference-count":17,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"5","license":[{"start":{"date-parts":[[2017,8,22]],"date-time":"2017-08-22T00:00:00Z","timestamp":1503360000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"funder":[{"DOI":"10.13039\/501100002347","name":"Bundesministerium f\u00fcr Bildung und Forschung","doi-asserted-by":"publisher","award":["02K15A070 to -074"],"award-info":[{"award-number":["02K15A070 to -074"]}],"id":[{"id":"10.13039\/501100002347","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2017,10]]},"DOI":"10.1365\/s40702-017-0343-0","type":"journal-article","created":{"date-parts":[[2017,8,22]],"date-time":"2017-08-22T06:15:26Z","timestamp":1503382526000},"page":"659-671","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["Interaktive, digitale Einkaufserlebnisse in Innenst\u00e4dten","Interactive Digital Customer Experience in High Street Retailing"],"prefix":"10.1365","volume":"54","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4035-9355","authenticated-orcid":false,"given":"Jan Hendrik","family":"Betzing","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Daniel","family":"Beverungen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5690-439X","authenticated-orcid":false,"given":"J\u00f6rg","family":"Becker","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5244-3928","authenticated-orcid":false,"given":"Martin","family":"Matzner","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gertrud","family":"Schmitz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3462-0537","authenticated-orcid":false,"given":"Christian","family":"Bartelheimer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ingo","family":"Berendes","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marina","family":"Braun","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Andera","family":"Gadeib","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Moritz","family":"von Hoffen","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christian","family":"Schallenberg","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2017,8,22]]},"reference":[{"key":"343_CR1","volume-title":"Interaktiver Handel in Deutschland 2016","author":"bevh","year":"2017","unstructured":"bevh (2017) Interaktiver Handel in Deutschland 2016. Bundesverband E\u2011Commerce und Versandhandel, Berlin"},{"key":"343_CR2","unstructured":"Bollweg L, Lackes R, Siepermann M et\u00a0al (2016) Digitalization of Local Owner Operated Retail Outlets: The Role of the Perception of Competition and Customer Expectations. PACIS 2016 Proceedings. Paper 348."},{"key":"343_CR3","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1007\/978-3-8349-4001-8_1","volume-title":"Customer Experience \u2013 Forum Dienstleistungsmanagement","author":"M Bruhn","year":"2012","unstructured":"Bruhn M, Hadwich K (2012) Customer Experience \u2013 Eine Einf\u00fchrung in die theoretischen und praktischen Problemstellungen. In: Bruhn M, Hadwich K (Hrsg) Customer Experience \u2013 Forum Dienstleistungsmanagement. Gabler, Wiesbaden, S 3\u201336"},{"key":"343_CR4","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1016\/j.intmar.2017.01.003","volume":"38","author":"S Gensler","year":"2017","unstructured":"Gensler S, Neslin, Verhoef PC (2017) The Showrooming phenomenon: it\u2019s more than just about price. J\u00a0Interact Mark 38:29\u201343","journal-title":"J Interact Mark"},{"key":"343_CR5","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1007\/s11301-008-0032-8","volume":"58","author":"A Graf","year":"2008","unstructured":"Graf A, Maas P (2008) Customer value from a customer perspective \u2013 a comprehensive review. J\u00a0Betriebswirtsch 58:59\u201387","journal-title":"J Betriebswirtsch"},{"key":"343_CR6","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1007\/s11747-012-0308-3","volume":"41","author":"C Gr\u00f6nroos","year":"2013","unstructured":"Gr\u00f6nroos C, Voima P (2013) Critical service logic: making sense of value creation and co-creation. J\u00a0Acad Mark Sci 41:133\u2013150","journal-title":"J Acad Mark Sci"},{"key":"343_CR7","volume-title":"HDE-Zahlenspiegel 2016","author":"HDE","year":"2016","unstructured":"HDE (2016) HDE-Zahlenspiegel 2016. Handelsverband Deutschland, Berlin"},{"key":"343_CR8","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-8349-6484-7","volume-title":"Cross-Channel-Management: Integrationserfordernisse im Multi-Channel-Handel","author":"G Heinemann","year":"2011","unstructured":"Heinemann G (2011) Cross-Channel-Management: Integrationserfordernisse im Multi-Channel-Handel, 3.\u00a0Aufl. Gabler, Wiesbaden","edition":"3"},{"key":"343_CR9","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1016\/j.jretai.2014.12.009","volume":"91","author":"D Herhausen","year":"2015","unstructured":"Herhausen D, Binder J, Schoegel M, Herrmann A (2015) Integrating bricks with clicks: retailer-level and channel-level outcomes of online-offline channel integration. J\u00a0Retail 91:309\u2013325","journal-title":"J Retail"},{"key":"343_CR10","volume-title":"Vitale Innenst\u00e4dte 2016","author":"IFH K\u00f6ln","year":"2017","unstructured":"K\u00f6ln IFH (2017) Vitale Innenst\u00e4dte 2016. Institut f\u00fcr Handelsforschung, K\u00f6ln"},{"key":"343_CR11","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1007\/978-3-8349-4001-8_20","volume-title":"Customer Experience \u2013 Forum Dienstleistungsmanage-ment","author":"A Leischnig","year":"2012","unstructured":"Leischnig A, Schwertfeger M, Enke M (2012) Customer Experience als Ansatzpunkt zur Differenzierung im Einzelhandel. In: Bruhn M, Hadwich K (Hrsg) Customer Experience \u2013 Forum Dienstleistungsmanagement. Gabler, Wiesbaden, S 425\u2013444"},{"key":"343_CR12","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1108\/JOSM-08-2014-0204","volume":"26","author":"JR McColl-Kennedy","year":"2015","unstructured":"McColl-Kennedy JR, Cheung L, Ferrier E (2015a) Co-creating service experience practices. J\u00a0Serv Manag 26:249\u2013275","journal-title":"J Serv Manag"},{"key":"343_CR13","doi-asserted-by":"crossref","first-page":"430","DOI":"10.1108\/JSM-01-2015-0054","volume":"29","author":"JR McColl-Kennedy","year":"2015","unstructured":"McColl-Kennedy JR, Gustafsson A, Jaakkola E et al (2015b) Fresh perspectives on customer experience. J\u00a0Serv Mark 29:430\u2013435","journal-title":"J Serv Mark"},{"key":"343_CR14","volume-title":"Multichannel-Retailing im Einzelhandel: Entwicklung, Motivation, Einflussfaktoren","author":"A Schobesberger","year":"2007","unstructured":"Schobesberger A (2007) Multichannel-Retailing im Einzelhandel: Entwicklung, Motivation, Einflussfaktoren, 1.\u00a0Aufl. VDM Verlag Dr. M\u00fcller, Saarbr\u00fccken","edition":"1"},{"key":"343_CR15","doi-asserted-by":"crossref","first-page":"1058","DOI":"10.1080\/0267257X.2014.934269","volume":"30","author":"C Tynan","year":"2014","unstructured":"Tynan C, McKechnie S, Hartley S (2014) Interpreting value in the customer service experience using customer-dominant logic. J\u00a0Mark Manag 30:1058\u20131081","journal-title":"J Mark Manag"},{"key":"343_CR16","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1007\/s11747-007-0069-6","volume":"36","author":"SL Vargo","year":"2008","unstructured":"Vargo SL, Lusch RF (2008) Service-dominant logic: continuing the evolution. J\u00a0Acad Mark Sci 36:1\u201310","journal-title":"J Acad Mark Sci"},{"key":"343_CR17","doi-asserted-by":"crossref","unstructured":"Willems K, Smolders A, Brengman M et al (2016) The path-to-purchase is paved with digital opportunities: An inventory of shopper-oriented retail technologies.\u00a0Technol Forecast Soc Change (in press)","DOI":"10.1016\/j.techfore.2016.10.066"}],"container-title":["HMD Praxis der Wirtschaftsinformatik"],"original-title":[],"language":"de","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1365\/s40702-017-0343-0\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-017-0343-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-017-0343-0.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,10,2]],"date-time":"2019-10-02T13:21:32Z","timestamp":1570022492000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1365\/s40702-017-0343-0"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,8,22]]},"references-count":17,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2017,10]]}},"alternative-id":["343"],"URL":"https:\/\/doi.org\/10.1365\/s40702-017-0343-0","relation":{},"ISSN":["1436-3011","2198-2775"],"issn-type":[{"type":"print","value":"1436-3011"},{"type":"electronic","value":"2198-2775"}],"subject":[],"published":{"date-parts":[[2017,8,22]]}}}