{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T21:25:19Z","timestamp":1740173119486,"version":"3.37.3"},"reference-count":20,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"3","license":[{"start":{"date-parts":[[2017,12,5]],"date-time":"2017-12-05T00:00:00Z","timestamp":1512432000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2018,6]]},"DOI":"10.1365\/s40702-017-0384-4","type":"journal-article","created":{"date-parts":[[2017,12,5]],"date-time":"2017-12-05T07:23:19Z","timestamp":1512458599000},"page":"566-580","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Intuitionistic Fuzzy Logic \u2013 Anwendungsoptionen im IT Service Management","Intuitionistic Fuzzy Logic \u2013 Use Cases for IT Service Management"],"prefix":"10.1365","volume":"55","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9184-875X","authenticated-orcid":false,"given":"Roland","family":"Sch\u00fctze","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Hansj\u00f6rg","family":"Fromm","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2017,12,5]]},"reference":[{"key":"384_CR7","volume-title":"Measuring software coupling","author":"JS Alghamdi","year":"2007","unstructured":"Alghamdi JS (2007) Measuring software coupling. Proceedings of the 6th WSEAS International Conference on Software Engineering."},{"key":"384_CR16","unstructured":"Andrade JAM (2015) Sourcing strategies for virtualized services: A fuzzy risk-based approach. Seminar Thesis 2014 University of Fribourg, Department of Informatics, Switzerland"},{"key":"384_CR9","isbn-type":"print","volume-title":"Studies in fuzziness and soft computing","author":"K Atanassov","year":"1999","unstructured":"Atanassov K (1999) Intuitionistic fuzzy sets. In: Studies in fuzziness and soft computing. Springer, Heidelberg. ISBN 978-3790812282","ISBN":"https:\/\/id.crossref.org\/isbn\/9783790812282"},{"key":"384_CR12","isbn-type":"print","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-642-29127-2","volume-title":"Studies in fuzziness and soft computing","author":"K Atanassov","year":"2012","unstructured":"Atanassov K (2012) On intuitionistic fuzzy sets theory. In: Studies in fuzziness and soft computing. Springer, Heidelberg. ISBN 978-3642291265","ISBN":"https:\/\/id.crossref.org\/isbn\/9783642291265"},{"key":"384_CR5","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/0164-1212(94)00128-A","volume":"29","author":"H Dhama","year":"1995","unstructured":"Dhama H (1995) Quantitative models. J\u00a0Syst Softw 29:65\u201374","journal-title":"J Syst Softw"},{"issue":"3","key":"384_CR6","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1016\/0164-1212(90)90038-N","volume":"12","author":"N Fenton","year":"1990","unstructured":"Fenton N, Melton A (1990) Deriving software measures. J\u00a0Syst Softw 12(3):177\u2013187","journal-title":"J Syst Softw"},{"key":"384_CR1","volume-title":"Challenges in SLA translation\u2014SLA@SOI European Commission Seventh Framework Programme (2007\u20132013) SAP Research","author":"L Hui","year":"2009","unstructured":"Hui L (2009) Challenges in SLA translation\u2014SLA@SOI European Commission Seventh Framework Programme (2007\u20132013) SAP Research"},{"key":"384_CR2","volume-title":"SLA translation in multi-layered service oriented architectures: status and challenges","author":"L Hui","year":"2009","unstructured":"Hui L, Theilmann W, Happe J (2009) SLA translation in multi-layered service oriented architectures: status and challenges. Universit\u00e4t Karlsruhe, Karlsruhe"},{"key":"384_CR3","volume-title":"A framework for relating frontstage and backstage quality in virtualized services. UMBC TR-CS-09-01","author":"KP Joshi","year":"2009","unstructured":"Joshi KP, Yesha Y, Kothari R (2009) A framework for relating frontstage and backstage quality in virtualized services. UMBC TR-CS-09-01"},{"key":"384_CR15","volume-title":"The economics of service level engineering","author":"A Kieninger","year":"2011","unstructured":"Kieninger A, Satzger G (2011) The economics of service level engineering. Proceedings of 44th Hawaii International Conference on System Sciences (HICSS 44)."},{"issue":"3","key":"384_CR20","first-page":"49","volume":"3","author":"A Kieninger","year":"2012","unstructured":"Kieninger A, Satzger G, Straeten D, Schmitz B, Baltadzhiev D (2012) Business cost budgets: a methodology to incorporate business impact into service level agreements. Int J Serv Sci Manag Eng Technol 3(3):49\u201364","journal-title":"Int J Serv Sci Manag Eng Technol"},{"key":"384_CR19","volume-title":"Simulation-based quantification of business impacts caused by service incidents","author":"A Kieninger","year":"2013","unstructured":"Kieninger A, Fromm H, Berghoff F, Satzger G, Karlsruhe Service Research Institute (2013) Simulation-based quantification of business impacts caused by service incidents. KSRI, Karlsruhe"},{"issue":"2","key":"384_CR14","first-page":"10","volume":"15","author":"B Kolev","year":"2009","unstructured":"Kolev B, Ivanov I (2009) Fault tree analysis in an intuitionistic fuzzy configuration management database. Notes Intuitionistic Fuzzy Sets 15(2):10\u201317","journal-title":"Notes Intuitionistic Fuzzy Sets"},{"issue":"5","key":"384_CR4","first-page":"282","volume":"3","author":"PT Quynh","year":"2009","unstructured":"Quynh PT (2009) Dynamic coupling metrics for service-oriented software. Int J Electr Eng 3(5):282","journal-title":"Int J Electr Eng"},{"issue":"1","key":"384_CR17","first-page":"69","volume":"16","author":"S Robak","year":"2008","unstructured":"Robak S, Pieczynski A (2008) Fuzzy modeling of QoS for e\u2011business transactions realized by e\u2011services. J\u00a0Appl Comput Sci 16(1):69\u201379","journal-title":"J Appl Comput Sci"},{"issue":"3","key":"384_CR8","first-page":"62","volume":"19","author":"R Sch\u00fctze","year":"2013","unstructured":"Sch\u00fctze R (2013) Intuitionistic component failure impact analysis. Notes on Intuitionistic Fuzzy Sets 19(3):62\u201472","journal-title":"Notes Intuitionistic Fuzzy Sets"},{"key":"384_CR13","isbn-type":"print","volume-title":"Improving service level engineering, an intuitionistic fuzzy approach","author":"R Sch\u00fctze","year":"2017","unstructured":"Sch\u00fctze R (2017) Improving service level engineering, an intuitionistic fuzzy approach. Springer, Heidelberg. ISBN 978-3319597157","ISBN":"https:\/\/id.crossref.org\/isbn\/9783319597157"},{"key":"384_CR18","first-page":"497","volume-title":"Translating user preferences into fuzzy rules for the automatic selection of services","author":"I Sora","year":"2009","unstructured":"Sora I, Todinca D, Avram C (2009) Translating user preferences into fuzzy rules for the automatic selection of services. Proceedings of 5th International Symposium Applied Computational Intelligence and Informatics (SACI\u201909), S\u00a0497\u2013502"},{"issue":"3","key":"384_CR10","doi-asserted-by":"crossref","first-page":"338","DOI":"10.1016\/S0019-9958(65)90241-X","volume":"8","author":"LA Zadeh","year":"1965","unstructured":"Zadeh LA (1965) Fuzzy sets. Inf Control 8(3):338\u2013353","journal-title":"Inf Control"},{"issue":"8","key":"384_CR11","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1016\/0020-0255(75)90036-5","volume":"1","author":"LA Zadeh","year":"1975","unstructured":"Zadeh LA (1975) The concept of a\u00a0linguistic variable and its application to approximate reasoning. Inf Sci (Ny) 1(8):199\u2013251","journal-title":"Inf Sci (Ny)"}],"container-title":["HMD Praxis der Wirtschaftsinformatik"],"original-title":[],"language":"de","link":[{"URL":"http:\/\/link.springer.com\/article\/10.1365\/s40702-017-0384-4\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-017-0384-4.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-017-0384-4.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,5,18]],"date-time":"2018-05-18T13:09:55Z","timestamp":1526648995000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1365\/s40702-017-0384-4"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,12,5]]},"references-count":20,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2018,6]]}},"alternative-id":["384"],"URL":"https:\/\/doi.org\/10.1365\/s40702-017-0384-4","relation":{},"ISSN":["1436-3011","2198-2775"],"issn-type":[{"type":"print","value":"1436-3011"},{"type":"electronic","value":"2198-2775"}],"subject":[],"published":{"date-parts":[[2017,12,5]]}}}