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Vor allem in Supportbereichen finden sich diese auf k\u00fcnstlicher Intelligenz und Sprachverarbeitung basierenden Technologien als Alternative f\u00fcr bisherige First-Level Kan\u00e4le. Dabei helfen Chatbots bei der Beantwortung von Kunden- und Mitarbeiterfragen und f\u00fchren bereits erste kleine Aufgaben durch. Der Einsatz dieser Technologie am B\u00fcroarbeitsplatz zur Unterst\u00fctzung der einzelnen Mitarbeiter ist jedoch noch kaum untersucht. Basierend auf einer empirischen Interviewstudie mit 29\u00a0Praxisvertretern aus 27\u00a0Unternehmen verschiedener Branchen soll dieses der folgende Beitrag untersuchen.<\/jats:p><jats:p>Die Ergebnisse zeigen, dass Chatbots sowohl abteilungsintern als auch abteilungs\u00fcbergreifend f\u00fcr Aufgaben der Informationsbereitstellung sowie Prozessausf\u00fchrung eingesetzt werden k\u00f6nnen. Die Unternehmen beabsichtigen dabei verschiedene Wirkungen, um schlussendlich die Qualit\u00e4t am Arbeitsplatz zu steigern, Produktivit\u00e4t und Effizienz zu erh\u00f6hen, Kosten einzusparen oder das Image zu verbessern. Zus\u00e4tzlich konnten sowohl technische als auch organisatorische Ma\u00dfnahmen abgeleitet werden, die f\u00fcr einen erfolgreichen Chatboteinsatz ber\u00fccksichtigt werden sollten. Der Beitrag liefert somit einen Leitfaden f\u00fcr zuk\u00fcnftige oder aktuelle Chatbotprojekte, sowohl f\u00fcr die Wissenschaft als auch f\u00fcr die Praxis.<\/jats:p>","DOI":"10.1365\/s40702-020-00602-1","type":"journal-article","created":{"date-parts":[[2020,2,27]],"date-time":"2020-02-27T23:02:32Z","timestamp":1582844552000},"page":"413-431","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Einsatz von Chatbots am digitalen B\u00fcroarbeitsplatz \u2013 Eine praxisorientierte Betrachtung von Einsatzbereichen, Wirkungen und Handlungsempfehlungen","Application of Chatbots at the Digital Workplace\u2014A\u00a0Practice-oriented Examination of Application Areas, Effects and Guidelines"],"prefix":"10.1365","volume":"57","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8233-6506","authenticated-orcid":false,"given":"Raphael","family":"Meyer von Wolff","sequence":"first","affiliation":[]},{"given":"Sebastian","family":"Hobert","sequence":"additional","affiliation":[]},{"given":"Matthias","family":"Schumann","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2020,2,27]]},"reference":[{"key":"602_CR1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-33306-7","volume-title":"Forschungsmethoden und Evaluation","author":"J Bortz","year":"2006","unstructured":"Bortz\u00a0J, D\u00f6ring\u00a0N (2006) Forschungsmethoden und Evaluation. 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