{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,25]],"date-time":"2026-04-25T06:02:17Z","timestamp":1777096937024,"version":"3.51.4"},"reference-count":36,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"6","license":[{"start":{"date-parts":[[2020,5,23]],"date-time":"2020-05-23T00:00:00Z","timestamp":1590192000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2020,5,23]],"date-time":"2020-05-23T00:00:00Z","timestamp":1590192000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"name":"Hochschule Bonn-Rhein-Sieg"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2020,12]]},"abstract":"<jats:title>Zusammenfassung<\/jats:title><jats:p>In der heutigen Zeit nimmt die Bedeutung schlanker und effektiver Prozesse in Unternehmen vor dem Hintergrund des Wettbewerbs sowie Kostendrucks stetig zu. Um dieser Herausforderung entgegenzuwirken, fokussieren sich Unternehmen auf die Identifikation neuer innovativer Potenziale. Aufgrund der Tatsache, dass monotone und regelbasierte Prozesse durch Softwareroboter automatisiert werden k\u00f6nnen, ist das Interesse an Robotic Process Automation (RPA) in den letzten Jahren stetig gestiegen. Bevor sich Unternehmen allerdings f\u00fcr oder gegen den Einsatz von RPA entscheiden, ist es zun\u00e4chst notwendig, dass die Entscheidungstr\u00e4ger ein Verst\u00e4ndnis von RPA erlangen sowie die entsprechenden Einsatzpotenziale und Risiken einsch\u00e4tzen k\u00f6nnen. Dieser Artikel tr\u00e4gt diesem Bed\u00fcrfnis Rechnung, indem es diese auf Basis einer Literaturrecherche ermittelt und bewertet. Im Ausblick wird das zuk\u00fcnftige Potenzial von RPA eingesch\u00e4tzt.<\/jats:p>","DOI":"10.1365\/s40702-020-00621-y","type":"journal-article","created":{"date-parts":[[2020,5,23]],"date-time":"2020-05-23T15:02:29Z","timestamp":1590246149000},"page":"1097-1110","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":14,"title":["Bewertung der Einsatzpotenziale und Risiken von Robotic Process Automation","Evaluation of the Potential Uses and Risks of Robotic Process Automation"],"prefix":"10.1365","volume":"57","author":[{"given":"Jennifer","family":"Brettschneider","sequence":"first","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2020,5,23]]},"reference":[{"issue":"4","key":"621_CR34","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1007\/s12599-018-0542-4","volume":"60","author":"WMP van der Aalst","year":"2018","unstructured":"van der Aalst\u00a0WMP, Bichler\u00a0M, Heinzl\u00a0A (2018) Robotic process automation. Bus Inf Syst Eng 60(4):269\u2013272. https:\/\/doi.org\/10.1007\/s12599-018-0542-4","journal-title":"Bus Inf Syst Eng"},{"key":"621_CR1","unstructured":"Accenture (2016) Getting robots right. How to avoid the SIX most damaging mistakes in scaling-up robotic process automation. https:\/\/www.accenture.com\/t00010101T000000Z__w__\/au-en\/_acnmedia\/PDF-41\/Accenture-Robotic-Process-Auto-POV.pdf. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR2","series-title":"Communications in computer and information science","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1007\/978-3-319-66963-2_7","volume-title":"Applied computer sciences in engineering","author":"S Aguirre","year":"2017","unstructured":"Aguirre\u00a0S, Rodriguez\u00a0A (2017) Automation of a business process using robotic process automation (RPA): a case study. In: Figueroa-Garc\u00eda\u00a0JC, L\u00f3pez-Santana\u00a0ER, Villa-Ram\u00edrez\u00a0JL, Ferro-Escobar\u00a0R (Hrsg) Applied computer sciences in engineering. Communications in computer and information science, Bd. 742. Springer, Cham, S 65\u201371"},{"issue":"3","key":"621_CR3","doi-asserted-by":"publisher","first-page":"11","DOI":"10.15358\/0935-0381-2018-3-11","volume":"30","author":"S Alexander","year":"2018","unstructured":"Alexander\u00a0S, Haisermann\u00a0A, Schabicki\u00a0T, Frank\u00a0S (2018) Robotic Process Automation (RPA) im Rechnungswesen und Controlling \u2013 welche Chancen ergeben sich? CON 30(3):11\u201319. https:\/\/doi.org\/10.15358\/0935-0381-2018-3-11","journal-title":"CON"},{"key":"621_CR4","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.3372171","author":"WA Ansari","year":"2019","unstructured":"Ansari\u00a0WA, Diya\u00a0P, Patil\u00a0S, Patil\u00a0S (2019) A review on robotic process automation\u2014the future of business organizations. SSRN\u00a0J. https:\/\/doi.org\/10.2139\/ssrn.3372171","journal-title":"SSRN J"},{"key":"621_CR5","unstructured":"Baumbach T, D\u00fcrr R, Thieme J, Obach P, Schubert I, Hayes E (2016) Robotic process automation\u2014robots conquer business processes in back offices. A 2016 study conducted by Capgemini consulting and Capgemini business services. https:\/\/www.capgemini.com\/consulting-de\/wp-content\/uploads\/sites\/32\/2017\/08\/robotic-process-automation-study.pdf. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR6","unstructured":"Bayerl E, Ernst F, Ginner M, Lezuo D (2018) Flei\u00dfige Roboter. https:\/\/home.kpmg\/content\/dam\/kpmg\/at\/pdf\/dimensionen\/dimensionen-digitalisierung-012018-web.pdf\/_jcr_content\/renditions\/original. Zugegriffen: 28. M\u00e4rz 2020 (KPMG Austria GmbH (Dimensionen))"},{"key":"621_CR7","unstructured":"Bremmer M (2018a) Robotic Process Automation wird zur Einstiegstechnologie. https:\/\/www.computerwoche.de\/a\/robotic-process-automation-wird-zur-einstiegstechnologie,3545329. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR8","unstructured":"Bremmer M (2018b) Robotic Process Automation wird Mainstream. https:\/\/www.computerwoche.de\/a\/robotic-process-automation-wird-mainstream,3546145. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR9","unstructured":"Bygstad B, Iden J, Steinsund H, Stople A (2017) Lightweight IT and the IT function: experiences from robotic process automation in a\u00a0Norwegian bank. https:\/\/www.researchgate.net\/publication\/321319770_LIGHTWEIGHT_IT_AND_THE_IT_FUNCTION_EXPERIENCES_FROM_ROBOTIC_PROCESS_AUTOMATION_IN_A_NORWEGIAN_BANK. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR10","unstructured":"Craig A, Lacity M, Willcocks L (2015a) Robotic process automation at Telef\u00f3nica O2. http:\/\/eprints.lse.ac.uk\/64516\/1\/OUWRPS_15_02_published.pdf. Zugegriffen: 22. Dez. 2019 (The Outsourcing Unit Working Research Paper Series (Paper 15\/02))"},{"key":"621_CR11","unstructured":"Craig A, Lacity M, Willcocks L (2015b) Robotic process automation at Xchanging. http:\/\/www.xchanging.com\/system\/files\/dedicated-downloads\/robotic-process-automation.pdf. Zugegriffen: 22. Dez. 2019 (The Outsourcing Unit Working Research Paper Series (Paper 15\/03))"},{"key":"621_CR12","unstructured":"Craig A, Lacity M, Willcocks L (2015c) Robotic process automation: mature capabilities in the energy sector. http:\/\/eprints.lse.ac.uk\/64520\/1\/OUWRPS_15_06_published.pdf. Zugegriffen: 22. Dez. 2019 (The Outsourcing Unit Working Research Paper Series (Paper 15\/06))"},{"key":"621_CR13","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1007\/978-3-658-22773-9_7","volume-title":"Digitalisierung in Unternehmen: Von den theoretischen Ans\u00e4tzen zur praktischen Umsetzung","author":"C Czarnecki","year":"2018","unstructured":"Czarnecki\u00a0C, Auth\u00a0G (2018) Prozessdigitalisierung durch Robotic Process Automation. In: Barton\u00a0T, M\u00fcller\u00a0C, Seel\u00a0C (Hrsg) Digitalisierung in Unternehmen: Von den theoretischen Ans\u00e4tzen zur praktischen Umsetzung. Springer, Wiesbaden, S\u00a0113\u2013131 https:\/\/doi.org\/10.1007\/978-3-658-22773-9_7"},{"key":"621_CR14","unstructured":"Deloitte (2015) The robots are coming. A Deloitte Insight report. https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/uk\/Documents\/finance\/deloitte-uk-finance-robots-are-coming.pdf. Zugegriffen: 4. Apr. 2020"},{"key":"621_CR15","unstructured":"Deloitte (2016) Intelligent automation entering the business world. https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/lu\/Documents\/operations\/lu-intelligent-automation-business-world.pdf. Zugegriffen: 10. Apr. 2020"},{"key":"621_CR16","unstructured":"Deloitte (2017) Die Roboter kommen. Die unsichtbare Revolution im Einkauf. https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/de\/Documents\/operations\/Deloitte_Operations_Robotics_Die-Roboter-kommen_03-2017.pdf. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR17","unstructured":"Ernst & Young GmbH (2017) Prozessautomatisierung durch Software-Roboter \u2013 die n\u00e4chste Revolution. https:\/\/docplayer.org\/89188898-Prozessautomatisierung-durch-software-roboter-die-naechste-revolution.html. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR18","unstructured":"Gebhardt S (2016) Kapazit\u00e4tsgewinne mit Robotic Process Automation. https:\/\/almato.de\/news\/blog\/trend-details\/kapazitaetsgewinne-mit-robotic-process-automation\/. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR19","unstructured":"Gerbert P, Grebe M, Hecker M, Rehse O, Rogh\u00e9 F, D\u00f6schl S, Steinh\u00e4user S (2017) Powering the service economy with robots and AI. https:\/\/www.bcg.com\/de-de\/publications\/2017\/technology-digital-operations-powering-the-service-economy-with-rpa-ai.aspx. Zugegriffen: 22. Dez. 2019"},{"issue":"4","key":"621_CR20","doi-asserted-by":"publisher","first-page":"266","DOI":"10.9785\/cr-2018-340412","volume":"34","author":"M H\u00e4user","year":"2018","unstructured":"H\u00e4user\u00a0M, Schmid\u00a0A (2018) Robotic Process Automation (RPA). Comput Recht 34(4):266\u2013276. https:\/\/doi.org\/10.9785\/cr-2018-340412","journal-title":"Comput Recht"},{"issue":"3","key":"621_CR21","doi-asserted-by":"publisher","first-page":"28","DOI":"10.15358\/0935-0381-2018-3-28","volume":"30","author":"K Hermann","year":"2018","unstructured":"Hermann\u00a0K, Stoi\u00a0R, Wolf\u00a0B (2018) Robotic Process Automation im Finance & Controlling der MANN+HUMMEL Gruppe. CON 30(3):28\u201334. https:\/\/doi.org\/10.15358\/0935-0381-2018-3-28","journal-title":"CON"},{"key":"621_CR22","unstructured":"Hindle J, Lacity M, Willcocks L, Khan S (2018) Robotic process automation: benchmarking the client experience. https:\/\/static1.squarespace.com\/static\/58eceda617bffc97d03b69da\/t\/5b62bdeaf950b7f18d967216\/1533197807521\/RPA+-+Benchmarking+the+Client+Experience.pdf. Zugegriffen: 22. Dez. 2019 (Hg. v. Knowledge Capital Partners)"},{"key":"621_CR23","unstructured":"Horv\u00e1th & Partners (2017) Einsatz von Robotics in Financial Industrie. https:\/\/www.horvath-partners.com\/fileadmin\/horvath-partners.com\/assets\/05_Media_Center\/PDFs\/Studien-PDFs_fuer_MAT-Download\/20170328_Blitzumfrage_Robotics_in_FI_deutsch_g.pdf. Zugegriffen: 5. Apr. 2020"},{"key":"621_CR24","unstructured":"Kirchmer M (2017) Robotic process automation\u2014pragmatic solution or dangerous illusion? https:\/\/www.researchgate.net\/publication\/317730848_Robotic_Process_Automation_-_Pragmatic_Solution_or_Dangerous_Illusion. Zugegriffen: 22. Dez. 2019 (BTOES Insights (Business Transformation and Operational Excellence Summit Insights))"},{"issue":"8","key":"621_CR25","doi-asserted-by":"publisher","first-page":"48","DOI":"10.1007\/s12176-018-0064-4","volume":"62","author":"B Kleehaupt-Roither","year":"2018","unstructured":"Kleehaupt-Roither\u00a0B, Unger\u00a0T (2018) Von RPA-Mythen zur Automatisierungsstrategie. Control Manag Rev 62(8):48\u201356. https:\/\/doi.org\/10.1007\/s12176-018-0064-4","journal-title":"Control Manag Rev"},{"key":"621_CR26","unstructured":"KPMG AG Wirtschaftspr\u00fcfungsgesellschaft (2017) K\u00fcnstliche Intelligenz f\u00fcr Einsteiger. Chancen der Automatisierung f\u00fcr die Arbeitswelt von morgen. https:\/\/hub.kpmg.de\/kuenstliche-intelligenz-fuer-einsteiger. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR27","unstructured":"Lhuer X, Willcocks L (2016) The next acronym you need to know about: RPA (robotic process automation). RPA is a\u00a0promising new development in business automation that offers a\u00a0potential ROI of 30\u2013200 percent\u2014in the first year. Employees may like it too. https:\/\/www.mckinsey.com\/business-functions\/digital-mckinsey\/our-insights\/the-next-acronym-you-need-to-know-about-rpa. Zugegriffen: 22. Dez. 2019"},{"key":"621_CR28","unstructured":"L\u00fcnedonk J (2018) Intelligente Automatisierung \u2013 Zuk\u00fcnftige Anwendungen in Unternehmen. Unter Mitarbeit von KPMG AG Wirtschaftspr\u00fcfungsgesellschaft. https:\/\/hub.kpmg.de\/intelligente-automatisierung-zuk\u00fcnftige-anwendungen-in-unternehmen?utm_campaign=Intelligente%20Automatisierung%20-%20Zuk%C3%BCnftige%20Anwendungen%20in%20Unternehmen&utm_source=AEM. Zugegriffen: 22. Dez. 2019 (Hg. v. L\u00fcnendonk & Hossenfelder GmbH)"},{"key":"621_CR29","unstructured":"Michaelis D, Griewel A, Zuckerman N, Hunke N (2019) Powering up smart machines in media. https:\/\/www.bcg.com\/de-de\/publications\/2018\/powering-up-smart-machines-in-media.aspx. Zugegriffen: 22. Dez. 2019 (Hg. v. Boston Consulting Group)"},{"key":"621_CR30","unstructured":"Penttinen E, Kasslin H, Asatiani A (2018) How to choose between robotic process automation and back-end system automation? https:\/\/aisel.aisnet.org\/cgi\/viewcontent.cgi?article=1065&context=ecis2018_rp. Zugegriffen: 22. Dez. 2019 (Research Papers. 66)"},{"key":"621_CR31","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-57755-4","volume-title":"Handbuch Versicherungsmarketing","year":"2019","unstructured":"Reich\u00a0M, Zerres\u00a0C (Hrsg) (2019) Handbuch Versicherungsmarketing, 2.\u00a0Aufl. Springer, Berlin https:\/\/doi.org\/10.1007\/978-3-662-57755-4","edition":"2"},{"issue":"8","key":"621_CR32","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1007\/s12176-018-0069-z","volume":"62","author":"M Singh","year":"2018","unstructured":"Singh\u00a0M (2018) Wenn Roboter zu Bankern werden. Control Manag Rev 62(8):38\u201347. https:\/\/doi.org\/10.1007\/s12176-018-0069-z","journal-title":"Control Manag Rev"},{"key":"621_CR33","unstructured":"Tornbohm C (2018) Robotic process automation: 8 guidelines for effective results. https:\/\/www.gartner.com\/doc\/reprints?id=1-6FN1ZLK&ct=190327&st=sb. Zugegriffen: 22. Dez. 2019 (Hg. v. Gartner)"},{"issue":"8","key":"621_CR35","doi-asserted-by":"publisher","first-page":"24","DOI":"10.1007\/s12176-018-0067-1","volume":"62","author":"J Weber","year":"2018","unstructured":"Weber\u00a0J (2018) Robotics wird so selbstverst\u00e4ndlich sein wie Elektrizit\u00e4t. Control Manag Rev 62(8):24\u201329. https:\/\/doi.org\/10.1007\/s12176-018-0067-1","journal-title":"Control Manag Rev"},{"key":"621_CR36","unstructured":"Willcocks L, Lacity M, Craig A (2015) The IT function and robotic process automation. https:\/\/eprints.lse.ac.uk\/64519\/1\/OUWRPS_15_05_published.pdf. Zugegriffen: 22. Dez. 2019 (The Outsourcing Unit Working Research Paper Series; Paper 15\/05)"}],"container-title":["HMD Praxis der Wirtschaftsinformatik"],"original-title":[],"language":"de","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-020-00621-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1365\/s40702-020-00621-y\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-020-00621-y.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,5,22]],"date-time":"2021-05-22T23:06:04Z","timestamp":1621724764000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1365\/s40702-020-00621-y"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,5,23]]},"references-count":36,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2020,12]]}},"alternative-id":["621"],"URL":"https:\/\/doi.org\/10.1365\/s40702-020-00621-y","relation":{},"ISSN":["1436-3011","2198-2775"],"issn-type":[{"value":"1436-3011","type":"print"},{"value":"2198-2775","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,5,23]]},"assertion":[{"value":"6 January 2020","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"24 April 2020","order":2,"name":"revised","label":"Revised","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"4 May 2020","order":3,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"23 May 2020","order":4,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}