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Immer mehr Produkte und Dienstleistungen sind \u00fcber Peer-to-Peer-Plattformen (P2P) online buchbar. Es ist daher unerl\u00e4sslich zu verstehen, wie technologiegest\u00fctzte, vertrauensbildende Ma\u00dfnahmen (VBM) eingesetzt werden, um Vertrauen in solchen Umgebungen aufzubauen, in denen kein direkter pers\u00f6nlicher Kontakt m\u00f6glich ist. In dieser Studie haben wir explorativ Daten von 150 deutschen und amerikanischen Online-Plattformen erhoben und eine Liste von 53\u00a0vertrauensbildenden Ma\u00dfnahmen abgeleitet, um einen detaillierten \u00dcberblick \u00fcber die aktuelle Situation deutscher Plattformen im Bereich der personennahen Dienstleistungen zu erhalten. Neben der Analyse, welche Ma\u00dfnahmen in diesem Bereich h\u00e4ufig genutzt werden und daher wichtig scheinen, berichten wir, dass auf deutschen Plattformen Ma\u00dfnahmen nicht so stark genutzt werden wie beispielsweise in den USA. Wir erg\u00e4nzen die Literatur \u00fcber online Vertrauen und schaffen eine Forschungsbasis zu vertrauensbildenden Ma\u00dfnahmen, wie Reputationssysteme oder pers\u00f6nliche Fotos, indem wir einen \u00dcberblick \u00fcber zahlreiche Ma\u00dfnahmen geben. Die Ergebnisse sollten in zuk\u00fcnftiger Forschung auch hinsichtlich ihrer Effektivit\u00e4t untersucht werden, deuten aber darauf hin, dass Anbieter aus Deutschland die Nutzung von VBM verbessern m\u00fcssen, um eine Online-Umgebung zu schaffen, in der die Nutzer sich gegenseitig, sowie die Plattform selbst, als vertrauensw\u00fcrdig wahrnehmen.<\/jats:p>","DOI":"10.1365\/s40702-020-00633-8","type":"journal-article","created":{"date-parts":[[2020,6,30]],"date-time":"2020-06-30T11:04:47Z","timestamp":1593515087000},"page":"799-815","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Online-Plattformen und Personennahe Dienstleistungen: Eine explorative Studie \u00fcber vertrauensbildende Ma\u00dfnahmen","Online-Platforms and Personal Services: an Exploratory Study About Trust Building Measures"],"prefix":"10.1365","volume":"57","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2336-9188","authenticated-orcid":false,"given":"Pascal","family":"Mehrwald","sequence":"first","affiliation":[]},{"given":"Marlene Sophia","family":"Willy","sequence":"additional","affiliation":[]},{"given":"Kim-Kelly","family":"Binder","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2020,6,30]]},"reference":[{"key":"633_CR1","volume-title":"IZA policy paper","author":"A Angermann","year":"2013","unstructured":"Angermann\u00a0A, Eichhorst\u00a0W (2013) Who cares for you at home? 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