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Entwicklungen in der Automatisierungstechnik k\u00f6nnen in naher Zukunft einen Teil der Arbeit von Arbeitnehmenden ersetzen. Dadurch wird es notwendig sein, sich auf die sich schnell wechselnden Qualifikationsanforderungen aus diesem Digitalisierungsprozess einzustellen. Hierzu geh\u00f6rt einerseits die schnelle Reaktionsf\u00e4higkeit auf die fortlaufenden Ver\u00e4nderungen, die in Unternehmen stattfinden, beispielsweise die Einbettung neuer Technologien in Arbeitsprozesse. Andererseits aber auch die notwendigen Upskilling-Prozesse, die durch den Einsatz neuer Technologien notwendig werden. F\u00fcr beide Aspekte sind aber entsprechende Angebote zur Schulung notwendig, die sich flexibel auf die Bedarfe anpassen. Digitale Lernservices erm\u00f6glichen dabei auf die individuellen Arbeitssituation von Mitarbeitenden zu reagieren und im Sinne der Co-Creation den Prozess der gemeinsamen Erstellung von Lern- sowie Schulungsmaterialien durch die Einbindung mehrerer Akteure zu steuern.<\/jats:p><jats:p>Daf\u00fcr m\u00fcssen neue Leistungen in Form von selbstst\u00e4ndigen Lehr-Lernszenarien angeboten werden, bei denen die Mitarbeitenden eigenst\u00e4ndig die notwendigen Lernmaterialien erstellen. Bei vielen Unternehmen werden Lehr- und Lernszenarien dabei durch Checklisten und Handb\u00fccher unterst\u00fctzt. Diese sind jedoch nicht auf die individuelle Lernsituation der Mitarbeitenden angepasst. In einer ersten Iteration im Entwicklungsprozess f\u00fcr digitale Lernservices wurde eine Plattform f\u00fcr die Erstellung von Lern- und Schulungsmaterial entwickelt. Dabei werden die Mitarbeitenden durch einen systematischen Erstellungsprozess gef\u00fchrt, welche die Entwicklung von Lernmaterial im Arbeitsprozess unterst\u00fctzen soll. Im Rahmen der Evaluation konnte festgestellt werden, dass die Mitarbeitenden mehr Unterst\u00fctzung im Erstellungsprozess ben\u00f6tigen, um hochwertiges Lernmaterial entwickeln zu k\u00f6nnen. Ein Grund hierf\u00fcr ist die fehlende didaktische Kompetenz der Mitarbeitenden zur Schaffung von Lernmaterialien f\u00fcr die Nutzung im Arbeitsprozess.<\/jats:p><jats:p>Um die Mitarbeitenden bestm\u00f6glich im Co-Creation-Prozess zu unterst\u00fctzen und eine hochwertige Qualit\u00e4t der Lernmaterialien zu gew\u00e4hrleisten, bieten Informations- und Kommunikationstechnologien (IKT) eine m\u00f6gliche L\u00f6sung zur gezielten Unterst\u00fctzung im Erstellungsprozess. Insbesondere Smart Personal Assistants, wie beispielsweise Chatbots, k\u00f6nnen Mitarbeitende dabei interaktiv und individuell durch den Co-Creation-Prozess begleiten. Diese individuelle Unterst\u00fctzung f\u00fchrt zu einer klaren Struktur der Informationsvermittlung zwischen den Nutzenden und dem System, einer Steigerung der Motivation der Mitarbeitenden, einer Verbesserung des Verantwortlichkeitsgef\u00fchls gegen\u00fcber der erstellten Beitr\u00e4ge sowie zu einer Verbesserung der Qualit\u00e4t der erstellten Beitr\u00e4ge. Gleichzeitig bieten Chatbots die M\u00f6glichkeit durch individuelles Feedback Mitarbeitenden notwendige F\u00e4higkeiten und Kompetenzen f\u00fcr den Erstellungsprozess zu vermitteln.<\/jats:p><jats:p>Ziel dieses Beitrags ist die Darstellung des Entwicklungsprozesses eines Chatbots zur Verbesserung der Partizipation f\u00fcr die Erstellung von Lernmaterialien im Arbeitsprozess unter Verwendung von Co-Creation. Entlang eines Design Science Research Ansatzes werden dabei systematisch Anforderungen und Designelemente f\u00fcr den Co-Creationprozess der Lerndienstleistung entwickelt.<\/jats:p>","DOI":"10.1365\/s40702-020-00636-5","type":"journal-article","created":{"date-parts":[[2020,7,7]],"date-time":"2020-07-07T14:03:02Z","timestamp":1594130582000},"page":"722-743","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Co-Creation durch Peers im digitalen Lernen \u2013 Wie Plattformen und Chatbots die Partizipation bei der Lernmaterialerstellung begleiten k\u00f6nnen","Co-Creation by Peers in Digital Learning\u2014How Platforms and Chatbots Accompany Participation in the Creation of Learning Materials"],"prefix":"10.1365","volume":"57","author":[{"given":"Matthias Simon","family":"Billert","sequence":"first","affiliation":[]},{"given":"Tim","family":"Weinert","sequence":"additional","affiliation":[]},{"given":"Andreas","family":"Janson","sequence":"additional","affiliation":[]},{"given":"Jan Marco","family":"Leimeister","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2020,7,7]]},"reference":[{"key":"636_CR1","doi-asserted-by":"publisher","first-page":"186","DOI":"10.1016\/j.sbspro.2014.03.665","volume":"129","author":"R Anvari","year":"2014","unstructured":"Anvari\u00a0R, JianFu\u00a0Z, Chermahini\u00a0SH (2014) Effective strategy for solving voluntary turnover problem among employees. 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