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Robotic Process Automation (RPA) ist eine vielversprechende Methode, um Gesch\u00e4ftsprozesse oberfl\u00e4chenbasiert und ohne gr\u00f6\u00dfere Systemeingriffe zu automatisieren und Medienbr\u00fcche abzubauen. Die Auswahl der passenden Prozesse ist dabei f\u00fcr den Erfolg von RPA-Projekten entscheidend. Der vorliegende Beitrag liefert daf\u00fcr Selektionskriterien, die aus einer qualitativen Inhaltanalyse von elf Interviews mit RPA-Experten aus dem Versicherungsumfeld resultieren. Das Ergebnis umfasst eine gewichtetet Liste von sieben Dimensionen und 51 Prozesskriterien, welche die Automatisierung mit Softwarerobotern beg\u00fcnstigen bzw. deren Nichterf\u00fcllung eine Umsetzung erschweren oder sogar verhindern. Die drei wichtigsten Kriterien zur Auswahl von Gesch\u00e4ftsprozessen f\u00fcr die Automatisierung mittels RPA umfassen die Entlastung der an dem Prozess mitwirkenden Mitarbeiter (Arbeitnehmer\u00fcberlastung), die Ausf\u00fchrbarkeit des Prozesses mittels Regeln (Regelbasierte Prozessteuerung) sowie ein positiver Kosten-Nutzen-Vergleich. Praktiker k\u00f6nnen diese Kriterien verwenden, um eine systematische Auswahl von RPA-relevanten Prozessen vorzunehmen. Aus wissenschaftlicher Perspektive stellen die Ergebnisse eine Grundlage zur Erkl\u00e4rung des Erfolgs und Misserfolgs von RPA-Projekten dar.<\/jats:p>","DOI":"10.1365\/s40702-020-00665-0","type":"journal-article","created":{"date-parts":[[2020,10,19]],"date-time":"2020-10-19T11:08:27Z","timestamp":1603105707000},"page":"1150-1162","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":7,"title":["Selektion von Gesch\u00e4ftsprozessen zur Anwendung von Robotic Process Automation am Beispiel einer Versicherung","Selection of business processes for the application of Robotic Process Automation using the example of an insurance company"],"prefix":"10.1365","volume":"57","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3340-7873","authenticated-orcid":false,"given":"Mathias","family":"Eggert","sequence":"first","affiliation":[]},{"given":"Tobias","family":"Moulen","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2020,10,19]]},"reference":[{"key":"665_CR9","doi-asserted-by":"publisher","first-page":"269","DOI":"10.1007\/s12599-018-0542-4","volume":"60","author":"WMP van der Aalst","year":"2018","unstructured":"van der Aalst\u00a0WMP, Bichler\u00a0M, Heinzl\u00a0A (2018) Robotic process automation. 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