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Dabei besteht die Herausforderung, dass viele unterschiedliche Akteure an dem Prozess beteiligt sind. Plattformen bieten Potenziale, eine einfache Dokumentation und Kommunikation der an der Versorgung beteiligten Gesundheitsakteure zu erm\u00f6glichen. Der vorliegende Beitrag zeigt, wie das Zusammenspiel unterschiedlicher Akteure auf Prozess- und Personenebene untersucht werden kann, um anschlie\u00dfend Prozessschwachstellen zu erkennen und diese mittels Informations- und Kommunikationstechnologien zu verbessern. In Zusammenarbeit mit verschiedenen Praxisakteuren vor allem aus dem Gesundheitswesen aber auch aus der Softwareentwicklung konnten aktuelle Herausforderungen im Palliativbereich erhoben werden. Daran ankn\u00fcpfend konnte eine Anforderungsanalyse abgeleitet, ein bestehendes System erweitert und anschlie\u00dfend der Entlass- und Versorgungsprozess restrukturiert werden. Dabei werden Bedarfe, Potenziale und Herausforderungen von der Erhebung des aktuellen Prozesses bis zur Implementierung der Restrukturierung hervorgehoben. Es wird deutlich, dass das intersektorale Medikationsmanagement ein Schl\u00fcsselelement in der Gesundheitsversorgung ist und die Apotheke die Rolle eines Gesundheitslotsen einnehmen k\u00f6nnte. Bislang ist noch keine standardisierte oder einheitliche intersektorale Kommunikation oder Dokumentation via Plattform im Gesundheitswesen etabliert, jedoch bestehen einsatzbereite Plattforml\u00f6sungen, die den Austausch erleichtern und den Weg bis zur Entstehung einer einheitlichen L\u00f6sung f\u00fcr alle beteiligten Akteure ebnen. Dieser Beitrag zeigt, wie die Erweiterung einer bestehenden Plattform aus dem Palliativsektor es erm\u00f6glichen kann, die hier untersuchten Prozesse in Hinblick auf eine sektoren\u00fcbergreifende, effiziente Zusammenarbeit zu verbessern.<\/jats:p>","DOI":"10.1365\/s40702-021-00744-w","type":"journal-article","created":{"date-parts":[[2021,6,23]],"date-time":"2021-06-23T10:04:08Z","timestamp":1624442648000},"page":"694-709","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Intersektorale Vernetzung im Gesundheitswesen: Prozessverbesserung durch den Einsatz von Plattformen am Fallbeispiel der Palliativversorgung","Intersectoral connectivity in healthcare: Process improvement by the utilization of platforms based on a case study in palliative care"],"prefix":"10.1365","volume":"59","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9999-5404","authenticated-orcid":false,"given":"Alina","family":"Behne","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Frank","family":"Teuteberg","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2021,6,23]]},"reference":[{"key":"744_CR1","volume-title":"Was bringt Vernetzung im Gesundheitswesen? 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