{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T21:24:22Z","timestamp":1740173062705,"version":"3.37.3"},"reference-count":30,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"5","license":[{"start":{"date-parts":[[2021,8,2]],"date-time":"2021-08-02T00:00:00Z","timestamp":1627862400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2021,8,2]],"date-time":"2021-08-02T00:00:00Z","timestamp":1627862400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"name":"Fachhochschule S\u00fcdwestfalen"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2021,10]]},"abstract":"<jats:title>Zusammenfassung<\/jats:title><jats:p>Krisen erfordern flexibles Handeln und schnelle Anpassungen sowohl von Menschen als auch von \u00f6ffentlichen Institutionen. Die \u00f6ffentliche Hand und insbesondere die deutschen Gesundheitsbeh\u00f6rden sind w\u00e4hrend der Covid-19-Pandemie, beginnend im M\u00e4rz 2020, massiv herausgefordert. Die Bew\u00e4ltigung des teilweise exponentiell wachsenden Prozessvolumens durch kurzfristige Infektionsereignisse muss in k\u00fcrzester Zeit fachgerecht erfolgen und unterliegt einer permanenten Reaktion und Anpassung an sich \u00e4ndernde Rahmenbedingungen. Bestehende Strukturen und ineffiziente Prozesse erschweren diese notwendige Skalierung der Bearbeitung zunehmend. In diesem Beitrag werden mittels Aktionsforschung Ans\u00e4tze f\u00fcr eine beschleunigte und flexible Entwicklung von Robotic Process Automation (RPA)-L\u00f6sungen zur Automatisierung bestehender Verwaltungsprozesse innerhalb einer betroffenen Gesundheitsbeh\u00f6rde in Deutschland untersucht. Als Ergebnis wurden Ans\u00e4tze f\u00fcr eine schnellere und weniger komplexe Entwicklung von RPA-L\u00f6sungen in einer sehr schnell skalierenden und gleichzeitig stark heterogenen IT-Systemlandschaft erarbeitet und bewertet.<\/jats:p>","DOI":"10.1365\/s40702-021-00764-6","type":"journal-article","created":{"date-parts":[[2021,8,2]],"date-time":"2021-08-02T15:06:31Z","timestamp":1627916791000},"page":"1244-1263","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Die Entwicklungsbeschleunigung von Robotic Process Automation L\u00f6sungen\u00a0\u2013 Fallstudie einer deutschen Gesundheitsbeh\u00f6rde","The Development Acceleration of Robotic Process Automation Solutions\u2014Case Study of a\u00a0German Health Authority"],"prefix":"10.1365","volume":"58","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4786-7894","authenticated-orcid":false,"given":"Carolin","family":"Vollenberg","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0159-5571","authenticated-orcid":false,"given":"Julian","family":"Koch","sequence":"additional","affiliation":[]},{"given":"Michael","family":"Trampler","sequence":"additional","affiliation":[]},{"given":"Friederike-Maria","family":"Bade","sequence":"additional","affiliation":[]},{"given":"Andr\u00e9","family":"Coners","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1442-4758","authenticated-orcid":false,"given":"Ralf","family":"Plattfaut","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2021,8,2]]},"reference":[{"key":"764_CR1","doi-asserted-by":"publisher","first-page":"67","DOI":"10.1057\/jittc.2016.5","volume":"6","author":"A Asatiani","year":"2016","unstructured":"Asatiani\u00a0A, Penttinen\u00a0E (2016) Turning robotic process automation into commercial success\u2014case opuscapita. J\u00a0Info Technol Teach Cases 6:67\u201374. https:\/\/doi.org\/10.1057\/jittc.2016.5","journal-title":"J Info Technol Teach Cases"},{"key":"764_CR3","unstructured":"Balka K, Daub M, Pflanzer A (2018) Automatisierung im \u00f6ffentlichen Sektor. Bessere Prozesse f\u00fcr Beh\u00f6rden, schnellere Abl\u00e4ufe f\u00fcr B\u00fcrger. McKinsey & Company. https:\/\/www.mckinsey.de\/~\/media\/mckinsey\/locations\/europe%20and%20middle%20east\/deutschland\/publikationen\/automatisierung%20im%20oeffentlichen%20sektor\/automatisierung%20im%20oeffentlichen%20sektor.pdf.. Zugegriffen: 13. Jan. 2021"},{"issue":"1996","key":"764_CR2","first-page":"235","volume":"11","author":"RL Baskerville","year":"1996","unstructured":"Baskerville\u00a0RL, Wood-Harper\u00a0T (1996) A critical perspective on action research as a\u00a0method for information systems research. J\u00a0Inf Technol 11(1996):235\u2013246","journal-title":"J\u00a0Inf Technol"},{"issue":"1","key":"764_CR5","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1080\/19416520.2011.571520","volume":"5","author":"D Coghlan","year":"2011","unstructured":"Coghlan\u00a0D (2011) Action resarch: expoloring perspective on a\u00a0philosophy of practical knowing. Acad Manag Ann 5(1):53\u201387. https:\/\/doi.org\/10.1080\/19416520.2011.571520","journal-title":"Acad Manag Ann"},{"issue":"2","key":"764_CR4","doi-asserted-by":"publisher","first-page":"220","DOI":"10.1108\/01443570210417515","volume":"22","author":"P Coughlan","year":"2002","unstructured":"Coughlan\u00a0P, Coghlan\u00a0D (2002) Action research for operations management. Int J Oper Prod Manag 22(2):220\u2013240. https:\/\/doi.org\/10.1108\/01443570210417515","journal-title":"Int J Oper Prod Manag"},{"key":"764_CR6","doi-asserted-by":"publisher","first-page":"65","DOI":"10.1111\/j.1365-2575.2004.00162.x","volume":"14","author":"RM Davison","year":"2004","unstructured":"Davison\u00a0RM, Martinsons\u00a0MG, Kock\u00a0N (2004) Principles of canonical action research. Inform Syst\u00a0J 14:65\u201386","journal-title":"Inform Syst J"},{"issue":"3","key":"764_CR7","doi-asserted-by":"publisher","first-page":"763","DOI":"10.2307\/41703480","volume":"36","author":"RM Davison","year":"2012","unstructured":"Davison\u00a0RM, Martinsons\u00a0MG, Ou\u00a0CXJ (2012) The roles of theory in canonical action research. MISQ 36(3):763\u2013786","journal-title":"MISQ"},{"issue":"6","key":"764_CR8","doi-asserted-by":"publisher","first-page":"1088","DOI":"10.1365\/s40702-020-00686-9","volume":"57","author":"S D\u2019Onofrio","year":"2020","unstructured":"D\u2019Onofrio\u00a0S, Meinhardt\u00a0S (2020) Robotik in der Wirtschaftsinformatik. HMD 57(6):1088\u20131096. https:\/\/doi.org\/10.1365\/s40702-020-00686-9","journal-title":"HMD"},{"key":"764_CR9","unstructured":"Fricke A (2021) Gesundheits\u00e4mter erhalten SORMAS: Warum die einheitliche Corona-Kontaktnachverfolgung holpert. Springer Medizin: \u00c4rzte Zeitung. https:\/\/www.aerztezeitung.de\/Politik\/Warum-die-einheitliche-Corona-Kontaktnachverfolgung-holpert-416538.html. Zugegriffen: 22. M\u00e4rz 2021"},{"issue":"1","key":"764_CR10","first-page":"41","volume":"17","author":"P Hallikainen","year":"2018","unstructured":"Hallikainen\u00a0P, Bekkhus\u00a0R, Shan\u00a0LP (2018) How OpusCapita used internal RPA capabilities to offer services to clients. MIS Q Exec 17(1):41\u201352 (https:\/\/aisel.aisnet.org\/misqe\/vol17\/iss1\/4)","journal-title":"MIS Q Exec"},{"key":"764_CR11","unstructured":"Herbert I (2016) How students can combine earning with learning through flexible business process sourcing: a\u00a0proposition. Loughborough: Loughborough University. https:\/\/repository.lboro.ac.uk\/articles\/report\/How_students_can_combine_earning_with_learning_through_flexible_business_process_sourcing_a_proposition\/9494552\/1. Zugegriffen: 3. Febr. 2021"},{"key":"764_CR12","unstructured":"Hoppe T, Specht F, Waschinski G (2020) \u00d6ffentliche Verwaltung. Verschleppte Digitalisierung. Handelsblatt Media Group GmbH & Co. KG. https:\/\/www.kniha-schlegel.de\/images\/aktuelles\/2020\/pressespiegel\/dez\/HB-17.12.2020-008-Verschleppte_Digitalisieru-2165894346-Seite-2.pdf. Zugegriffen: 19. M\u00e4rz 2021"},{"key":"764_CR13","unstructured":"Karl A (2020) Digitalisierung zur Bew\u00e4ltigung der Corona-Krise. Bayrischer Landtag. https:\/\/www1.bayern.landtag.de\/www\/ElanTextAblage_WP18\/Drucksachen\/Schriftliche%20Anfragen\/18_0009771.pdf. Zugegriffen: 19. M\u00e4rz 2021"},{"key":"764_CR14","volume-title":"Mirror, mirror, on the wall: robotic process automation in the public sector using a\u00a0digital twin. Association for information systems (AIS)","author":"J Koch","year":"2020","unstructured":"Koch\u00a0J, Trampler\u00a0M, Kregel\u00a0I, Coners\u00a0A (2020) Mirror, mirror, on the wall: robotic process automation in the public sector using a\u00a0digital twin. Association for information systems (AIS). ECIS 2020. Twenty-Eighth European Conference on Information Systems."},{"issue":"2","key":"764_CR15","doi-asserted-by":"publisher","first-page":"265","DOI":"10.1016\/S0167-9236(03)00022-8","volume":"37","author":"N Kock","year":"2004","unstructured":"Kock\u00a0N (2004) The three threats of action research: a\u00a0discussion of methodological antidotes in the context of an information systems study. Decis Support Syst 37(2):265\u2013286. https:\/\/doi.org\/10.1016\/S0167-9236(03)00022-8","journal-title":"Decis Support Syst"},{"issue":"17","key":"764_CR17","first-page":"859","volume":"117","author":"H Korzillus","year":"2020","unstructured":"Korzillus\u00a0H (2020) Coronakabinett. Hilfe f\u00fcr die Gesundheits\u00e4mter. Dtsch Arztebl 117(17):859 (https:\/\/cdn.aerzteblatt.de\/pdf\/117\/17\/a859.pdf?ts=21%2E04%2E2020+07%3A52%3A55, Gesehen 19. M\u00e4rz 2021.)","journal-title":"Dtsch Arztebl"},{"key":"764_CR18","series-title":"The Outsourcing Unit Working Research Paper Series 15 (02","volume-title":"Robotic process automation at Telef\u00f3nica O2","author":"M Lacity","year":"2015","unstructured":"Lacity\u00a0M, Willcocks\u00a0L, Craig\u00a0A (2015) Robotic process automation at Telef\u00f3nica O2. The Outsourcing Unit Working Research Paper Series 15 (02"},{"key":"764_CR19","doi-asserted-by":"publisher","first-page":"111","DOI":"10.1016\/j.compind.2019.01.002","volume":"106","author":"GDSS Leal","year":"2019","unstructured":"Leal\u00a0GDSS, Gu\u00e9dria\u00a0W, Panetto\u00a0H (2019) Interoperability assessment: a systematic literature review. Comput Ind 106:111\u2013132. https:\/\/doi.org\/10.1016\/j.compind.2019.01.002","journal-title":"Comput Ind"},{"issue":"2","key":"764_CR20","first-page":"159","volume":"1","author":"P Mayring","year":"2004","unstructured":"Mayring\u00a0P (2004) Qualitative content analysis. A\u00a0Companion Qual Res 1(2):159\u2013176","journal-title":"A Companion Qual Res"},{"key":"764_CR22","doi-asserted-by":"publisher","first-page":"55","DOI":"10.1145\/2647648.2647656","volume-title":"Proceedings of the 2014 international workshop on Long-term industrial collaboration on software engineering","author":"K Petersen","year":"2014","unstructured":"Petersen\u00a0K, Gencel\u00a0C, Asghari\u00a0N, Baca\u00a0D, Betz\u00a0S (2014) Action research as a\u00a0model for industry-academia collaboration in the software engineering context. In: Dobrin\u00a0R (Hrsg) Proceedings of the 2014 international workshop on Long-term industrial collaboration on software engineering ASE \u201914: ACM\/IEEE International Conference on Automated Software Engineering, Vasteras. ACM, New York, S 55\u201362"},{"issue":"10","key":"764_CR23","doi-asserted-by":"publisher","first-page":"16","DOI":"10.1007\/s15016-020-7523-9","volume":"31","author":"K Piwernetz","year":"2020","unstructured":"Piwernetz\u00a0K, Neugebauer\u00a0E (2020) COVID-19-Pandemie als Weckruf f\u00fcr einen Strategiewechsel. Neurotransmitter 31(10):16\u201325. https:\/\/doi.org\/10.1007\/s15016-020-7523-9","journal-title":"Neurotransmitter"},{"key":"764_CR24","volume-title":"ICIS 2019. Fortieth International Conference on Information Systems","author":"R Plattfaut","year":"2019","unstructured":"Plattfaut\u00a0R (2019) Robotic process automation\u2014process optimization on steroids? In: Association for Information Systems (AIS) (Hrsg) ICIS 2019. Fortieth International Conference on Information Systems Munich"},{"issue":"6","key":"764_CR25","doi-asserted-by":"publisher","first-page":"1111","DOI":"10.1365\/s40702-020-00670-3","volume":"57","author":"R Plattfaut","year":"2020","unstructured":"Plattfaut\u00a0R, Koch\u00a0JF, Trampler\u00a0M, Coners\u00a0A (2020) PEPA: Entwicklung eines Scoring-Modells zur Priorisierung von Prozessen f\u00fcr eine Automatisierung. HMD 57(6):1111\u20131129. https:\/\/doi.org\/10.1365\/s40702-020-00670-3","journal-title":"HMD"},{"key":"764_CR26","doi-asserted-by":"publisher","DOI":"10.17623\/BZGA:224-i081-1.0","volume-title":"\u00d6ffentlicher Gesundheitsdienst (\u00d6GD) und Gesundheitsf\u00f6rderung","author":"V Reisig","year":"2016","unstructured":"Reisig\u00a0V, Kuhn\u00a0J (2016) \u00d6ffentlicher Gesundheitsdienst (\u00d6GD) und Gesundheitsf\u00f6rderung https:\/\/doi.org\/10.17623\/BZGA:224-i081-1.0"},{"key":"764_CR29","unstructured":"Steppat T (2021) Warum sind die Gesundheits\u00e4mter nicht Herr der Lage?. Frankfurter Allgemeine Zeitung. https:\/\/www.faz.net\/aktuell\/politik\/inland\/corona-warum-sind-die-gesundheitsaemter-nicht-herr-der-lage-17166652.html. Zugegriffen: 22. M\u00e4rz 2021"},{"issue":"4","key":"764_CR28","doi-asserted-by":"publisher","first-page":"582","DOI":"10.23307\/2392581","volume":"23","author":"G Susman","year":"1978","unstructured":"Susman\u00a0G, Evered\u00a0R (1978) An assessment of the scientific merits of action reseach. Adm Sci\u00a0Q 23(4):582\u2013603. https:\/\/doi.org\/10.23307\/2392581","journal-title":"Adm Sci Q"},{"key":"764_CR30","doi-asserted-by":"publisher","first-page":"103","DOI":"10.1016\/j.compind.2019.103162","volume":"115","author":"R Syed","year":"2020","unstructured":"Syed\u00a0R, Suriadi\u00a0S, Adams\u00a0M, Bandara\u00a0W, Leemans\u00a0SJJ, Ouyang\u00a0C, Hofstede\u00a0AHM, van de Weerd\u00a0I, Wynn\u00a0MT, Reijers\u00a0HA (2020) Robotic process automation: contemporary themes and challenges. Comput Ind 115:103\u2013162. https:\/\/doi.org\/10.1016\/j.compind.2019.103162","journal-title":"Comput Ind"},{"key":"764_CR555","unstructured":"Willcocks L, Lacity M, Craig A. (2015) The London School of Economics and Political Science, London, UK. The IT Function and Robotic Process Automation. The Outsourcing Unit Working Research Paper Series (15\/05).\thttp:\/\/eprints.lse.ac.uk\/id\/eprint\/64519"},{"issue":"1","key":"764_CR32","doi-asserted-by":"publisher","first-page":"17","DOI":"10.1057\/s41266-016-0016-9","volume":"7","author":"L Willcocks","year":"2017","unstructured":"Willcocks\u00a0L, Lacity\u00a0M, Craig\u00a0A (2017) Robotic process automation: strategic transformation lever for global business services? J\u00a0Inf Technol Teach Cases 7(1):17\u201328. https:\/\/doi.org\/10.1057\/s41266-016-0016-9","journal-title":"J Inf Technol Teach Cases"},{"key":"764_CR33","unstructured":"Zimmermann R (2021) Analyse des Prozess-Redesigns im Rahmen des Containment 2.0 des Gesundheitsamtes der Stadt N\u00fcrnberg im Oktober 2020. https:\/\/www.nuernberg.de\/imperia\/md\/gesundheitsamt\/dokumente\/gh\/analyse_prozess-redesign_corona-containment.pdf. Zugegriffen: 17. M\u00e4rz 2021"}],"container-title":["HMD Praxis der Wirtschaftsinformatik"],"original-title":[],"language":"de","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-021-00764-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1365\/s40702-021-00764-6\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-021-00764-6.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,10,13]],"date-time":"2021-10-13T17:03:29Z","timestamp":1634144609000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1365\/s40702-021-00764-6"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,8,2]]},"references-count":30,"journal-issue":{"issue":"5","published-print":{"date-parts":[[2021,10]]}},"alternative-id":["764"],"URL":"https:\/\/doi.org\/10.1365\/s40702-021-00764-6","relation":{},"ISSN":["1436-3011","2198-2775"],"issn-type":[{"type":"print","value":"1436-3011"},{"type":"electronic","value":"2198-2775"}],"subject":[],"published":{"date-parts":[[2021,8,2]]},"assertion":[{"value":"31 March 2021","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"8 July 2021","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"2 August 2021","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}