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Um den technologie-vermittelten Austausch einer Dienstleistung gestalten und navigieren zu k\u00f6nnen, ist es wichtig, die Bed\u00fcrfnisse und Werte der einzelnen Akteure zu ber\u00fccksichtigen. Nur durch ein gemeinsames Verst\u00e4ndnis kann sichergestellt werden, dass alle Akteure die entstehenden Austauschbeziehungen als wertvoll erachten. Doch wie k\u00f6nnen diese im zunehmend komplexen und anonymen digitalen Raum erfasst werden? Empathie ist in diesem Sinne eine Kernkompetenz, denn Empathie f\u00f6rdert durch Perspektiv\u00fcbernahme das Verst\u00e4ndnis f\u00fcr die Bed\u00fcrfnisse und Werte anderer Akteure. Anhand einer Auswahl exemplarischer Methoden aus der personennahen Dienstleistungsforschung wird veranschaulicht, wie Empathie in digitalen Service-\u00d6kosystemen gezielt gef\u00f6rdert werden kann.<\/jats:p>","DOI":"10.1365\/s40702-022-00892-7","type":"journal-article","created":{"date-parts":[[2022,10,24]],"date-time":"2022-10-24T16:03:56Z","timestamp":1666627436000},"page":"1269-1280","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Kernkompetenz Empathie: digitale Service-\u00d6kosysteme personennah gestalten","Empathy as a Core Competence for the Person-Centered Design of Digital Service Ecosystems"],"prefix":"10.1365","volume":"59","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-0314-4432","authenticated-orcid":false,"given":"Pia","family":"Gebbing","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4451-8894","authenticated-orcid":false,"given":"Christoph","family":"Lattemann","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4068-282X","authenticated-orcid":false,"given":"Simon","family":"Michalke","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9118-7306","authenticated-orcid":false,"given":"Theresa","family":"Kroschewski","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9972-3935","authenticated-orcid":false,"given":"Susanne","family":"Robra-Bissantz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2022,8,23]]},"reference":[{"key":"892_CR33","doi-asserted-by":"publisher","DOI":"10.1016\/B978-012064455-1\/50013-0","author":"E Aronson","year":"2002","unstructured":"Aronson\u00a0E (2002) Building empathy, compassion, and achievement in the jigsaw classroom. 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