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Um am Markt bestehen zu k\u00f6nnen, wird eine kontinuierliche Verbesserung der Gesch\u00e4ftsprozesse ben\u00f6tigt. Um Gesch\u00e4ftsprozesse verbessern zu k\u00f6nnen, setzen Finanzinstitute vielfach auf den Einsatz von Lean Six Sigma (LSS) und Robotic Process Automation (RPA). Diese beiden Methoden kommen dabei allerdings selten kombiniert zur Anwendung. Auch die Forschung konzentriert sich vorwiegend auf die separate Anwendung dieser beiden Methoden. Die vorliegende Studie untersucht die Mehrwerte und Herausforderungen einer kombinierten Nutzung von LSS und RPA. Die Analysen basieren auf ExpertInnen-Interviews, einer LinkedIn-NutzerInnen Umfrage sowie einer Fallstudie, welche in einer Schweizer Grossbank durchgef\u00fchrt wurde. Die Ergebnisse zeigen, dass die Kombination von LSS mittels RPA einen Mehrwert in Bezug auf die Verbesserung der Gesch\u00e4ftsprozesse liefern kann. Mehrwerte k\u00f6nnen in den Bereichen \u201eProzessverbesserungen\u201c, \u201estrukturierte Vorgehensweise\u201c, \u201eOptimierung RPA\u201c und \u201eRessourceneinsparungen\u201c ausgemacht werden. Die zentralen Herausforderungen beim kombinierten Einsatz von LSS und RPA liegen in den Bereichen \u201eF\u00fchrung\u201c, \u201eVorgehen\u201c, \u201eMitarbeitende\u201c und \u201eVorgaben\u201c. Es werden f\u00fcnf zentrale Handlungsempfehlungen ausgesprochen: Organisatorisch klar geregelte zentrale Leitung, proaktive und umfassende Wahrnehmung der F\u00fchrungsverantwortung, systematische Kompetenzentwicklung in den Bereichen LSS und RPA, klar strukturierte Vorgehensweise f\u00fcr die Prozess- bzw. Problemanalyse sowie Fokussierung auf die Sicherstellung nachhaltiger Massnahmen.<\/jats:p>","DOI":"10.1365\/s40702-022-00893-6","type":"journal-article","created":{"date-parts":[[2022,10,24]],"date-time":"2022-10-24T16:03:56Z","timestamp":1666627436000},"page":"906-922","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":2,"title":["Mehrwerte und Herausforderungen der kombinierten Nutzung von Lean Six Sigma und Robotic Process Automation bei Finanzinstituten","Added Values and Challenges when Combining the use of Lean Six Sigma and Robotic Process Automation at Financial Institutions"],"prefix":"10.1365","volume":"60","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3399-2814","authenticated-orcid":false,"given":"Marianne","family":"Schnellmann","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1165-6879","authenticated-orcid":false,"given":"Andreas","family":"Block","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7313-2368","authenticated-orcid":false,"given":"Mario","family":"Gellrich","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2022,8,29]]},"reference":[{"issue":"1","key":"893_CR1","doi-asserted-by":"publisher","first-page":"676","DOI":"10.1515\/picbe-2017-0072","volume":"11","author":"S Anagnoste","year":"2017","unstructured":"Anagnoste\u00a0S (2017) Robotic automation process\u2014The next major revolution in terms of back-office operations improvement. 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