{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T21:24:51Z","timestamp":1740173091204,"version":"3.37.3"},"reference-count":14,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"1","license":[{"start":{"date-parts":[[2022,12,12]],"date-time":"2022-12-12T00:00:00Z","timestamp":1670803200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2022,12,12]],"date-time":"2022-12-12T00:00:00Z","timestamp":1670803200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"name":"Universit\u00e4t Hildesheim"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2023,2]]},"abstract":"<jats:title>Zusammenfassung<\/jats:title><jats:p>Die Anzahl der Bestellungen im B2C-E-Commerce nimmt stetig zu und so auch die Anzahl der Retouren (vgl. Asdecker et\u00a0al. 2021, S.\u00a0606). Bei einigen Online-Shops wurde dieses Wachstum durch die Corona-Pandemie beg\u00fcnstigt, was dazu f\u00fchrte, dass die logistischen Prozesse dem starken Anstieg der Bestellungen und Retouren nicht mehr gewachsen sind. Vor allem kleine Unternehmen mit nicht-digitalisierten Prozessen haben Schwierigkeiten, sich diesen Herausforderungen zu stellen und effizient und wirtschaftlich zu arbeiten. In einer Case Study wird das Retourenlager eines kooperierenden B2C-Onlineshops f\u00fcr M\u00f6bel und Wohnaccessoires analysiert und im Hinblick auf den Prozess des Retoureneingangs und der -bearbeitung optimiert. In einem ersten Schritt werden mittels Frequent Itemset Mining h\u00e4ufig auftretende Retouren-Charakteristika identifiziert. Aufgrund der gewonnenen Erkenntnisse werden Klassen gebildet, in die eintreffende Retouren eingeordnet werden. Die Lagermitarbeitenden werden bei dieser Vorsortierung durch einen implementierten Prototyp unterst\u00fctzt, der eingehende Retouren anhand der Daten aus dem ERP-System gezielt sortiert. Durch die entsprechende Abarbeitung der Retouren ergibt sich eine deutliche Verbesserung der Prozesse gegen\u00fcber der aktuell umgesetzten FIFO-Abarbeitung.<\/jats:p>","DOI":"10.1365\/s40702-022-00934-0","type":"journal-article","created":{"date-parts":[[2022,12,12]],"date-time":"2022-12-12T08:07:03Z","timestamp":1670832423000},"page":"132-143","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Optimierung der Prozesse im Retoureneingang: E-Commerce Case Study f\u00fcr den B2C-Bereich","Optimising the processes of imcoming returns: E-commerce case study for the B2C sector"],"prefix":"10.1365","volume":"60","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1402-8560","authenticated-orcid":false,"given":"Anthony Boyd","family":"Stevenson","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6569-0239","authenticated-orcid":false,"given":"Julia","family":"Rieck","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2022,12,12]]},"reference":[{"key":"934_CR1","unstructured":"Asdecker B (2014) Retourenmanagement im Versandhandel. 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In: Sucky\u00a0E, Werner\u00a0J, Kolke\u00a0R, Biethahn\u00a0N (Hrsg) Mobility in a\u00a0globalised world 2015. University of Bamberg Press, Bamberg, S 190\u2013213"},{"key":"934_CR8","unstructured":"Lezcano C, Arias M (2020) Characterizing transactional databases for frequent Itemset mining. http:\/\/ceur-ws.org\/Vol-2436\/article_5.pdf. Zugegriffen: 10. Sept. 2022"},{"key":"934_CR9","doi-asserted-by":"publisher","DOI":"10.1007\/978-981-19-8234-7_24","volume-title":"Recent Challenges in Intelligent Information and Database Systems. ACIIDS 2022. Communications in Computer and Information Science","author":"K Mei\u00dfner","year":"2022","unstructured":"Mei\u00dfner\u00a0K, Stevenson\u00a0AB, Rieck\u00a0J (2022) Identifying non-intuitive relationships within returns data of a furniture online-shop using temporal data mining. 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