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In diesem Artikel wollen wir insbesondere auf den Einsatz von ChatGPT in Unternehmen eingehen. Schwerpunkt ist ein Fallbeispiel zur Neugestaltung von Serviceprozessen, das gemeinsam mit einem mittelst\u00e4ndischen Softwarehaus entwickelt wurde. Wir zeigen, wie LLMs Gesch\u00e4ftsprozesse transformieren k\u00f6nnen und welche wirtschaftlichen Effekte sich daraus ergeben.<\/jats:p>","DOI":"10.1365\/s40702-024-01053-8","type":"journal-article","created":{"date-parts":[[2024,2,24]],"date-time":"2024-02-24T18:02:14Z","timestamp":1708797734000},"page":"436-448","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":3,"title":["Die Nutzung von ChatGPT in Unternehmen: Ein Fallbeispiel zur Neugestaltung von Serviceprozessen","The Use of ChatGPT in Companies: A Case Study on the Redesign of Service Processes"],"prefix":"10.1365","volume":"61","author":[{"given":"Peter","family":"Buxmann","sequence":"first","affiliation":[]},{"given":"Adrian","family":"Glauben","sequence":"additional","affiliation":[]},{"given":"Patrick","family":"Hendriks","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2024,2,24]]},"reference":[{"key":"1053_CR2","doi-asserted-by":"publisher","DOI":"10.1002\/job.2735","author":"S Bankins","year":"2023","unstructured":"Bankins\u00a0S, Ocampo\u00a0AC, Marrone\u00a0M, Restubog\u00a0SLD, Woo\u00a0SE (2023) A multilevel review of artificial intelligence in organizations: Implications for organizational behavior research and practice. 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