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Die Digitalisierung erweitert die Angebote auf den Messen \u00fcber Virtual Reality, Augmented Reality, Robotik und den Einsatz von k\u00fcnstlicher Intelligenz (KI). Bei der Programmierung von Messerobotern mit Unterst\u00fctzung von KI stellt sich die Frage, wie emotional die Mensch-Roboter Interaktion gestaltet werden sollen. Aus der Forschung zur Robotik im Pflegebereich ist z.\u202fB. bekannt, dass emotional programmierte Roboter einen Zusatznutzen f\u00fcr die Anwender bringen. Aber gilt das auch f\u00fcr ein Messegespr\u00e4ch, in dem die emotional-menschliche Komponente Vertrauensf\u00f6rdernd wirket soll? Dazu wurde die folgende Forschungsfrage untersucht: \u201e<jats:italic>Inwiefern beeinflussen Emotionen als Teil der nonverbalen Interaktion im Rahmen der Mensch-Roboter-Interaktion die Akzeptanz von sozialen Robotern bei Messegespr\u00e4chen?<\/jats:italic>\u201c Zur Beantwortung der Forschungsfrage wurde ein Laborexperiment durchgef\u00fchrt. Es wurde eine emotional und eine sachlich programmierte Version des Furhat-Roboters konzipiert, mit denen Probanden im Rahmen eines Messegespr\u00e4chs interagiert haben. Nach Auswertung der Ergebnisse konnten kaum signifikanten Unterschiede in der Akzeptanz zwischen der emotionalen und der sachlichen Roboterversion festgestellt werden. M\u00f6gliche Investition in emotionale Programmierungselemente von Robotern im Messeeinsatz sollten nach diesen Ergebnissen hinterfragt werden.<\/jats:p>","DOI":"10.1365\/s40702-024-01117-9","type":"journal-article","created":{"date-parts":[[2024,10,22]],"date-time":"2024-10-22T06:02:20Z","timestamp":1729576940000},"page":"613-632","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["F\u00fchren emotional programmierte Serviceroboter zu einem Mehrwert in Messegespr\u00e4chen? Ergebnisse einer experimentellen Untersuchung unter Einsatz des sozialen Roboters Furhat","Do Emotionally Programmed Service Robots add Value to Trade fair Presentations? Results of an Experimental Study Using the Social Robot Furhat"],"prefix":"10.1365","volume":"62","author":[{"given":"Alexander","family":"Piazza","sequence":"first","affiliation":[]},{"given":"Florian","family":"Riedm\u00fcller","sequence":"additional","affiliation":[]},{"given":"Judith","family":"Wild","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2024,10,22]]},"reference":[{"key":"1117_CR1","volume-title":"K\u00f6rpersprache & Kommunikation: Nonverbaler Ausdruck und soziale Interaktion","author":"M Argyle","year":"2013","unstructured":"Argyle\u00a0M (2013) K\u00f6rpersprache & Kommunikation: Nonverbaler Ausdruck und soziale Interaktion, 10.\u00a0Aufl. 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