{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T21:24:43Z","timestamp":1740173083042,"version":"3.37.3"},"reference-count":22,"publisher":"Springer Fachmedien Wiesbaden GmbH","issue":"6","license":[{"start":{"date-parts":[[2024,11,14]],"date-time":"2024-11-14T00:00:00Z","timestamp":1731542400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"},{"start":{"date-parts":[[2024,11,14]],"date-time":"2024-11-14T00:00:00Z","timestamp":1731542400000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0"}],"funder":[{"DOI":"10.13039\/501100002347","name":"Bundesministerium f\u00fcr Bildung und Forschung","doi-asserted-by":"publisher","award":["FK02K20D000-004"],"award-info":[{"award-number":["FK02K20D000-004"]}],"id":[{"id":"10.13039\/501100002347","id-type":"DOI","asserted-by":"publisher"}]},{"name":"Constructor University Bremen gGmbH"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":["HMD"],"published-print":{"date-parts":[[2024,12]]},"abstract":"<jats:title>Zusammenfassung<\/jats:title><jats:p>In diesem Artikel werden die besonderen Herausforderungen und Treiber der Handwerksbranche in der digitalen Transformation (DT) dargestellt. In den letzten Jahrzehnten hat sich die DT schrittweise in nahezu allen Branchen etabliert und dabei beispielsweise Beziehungen, Interaktionen, Prozesse und Gesch\u00e4ftsmodelle neu gestaltet. Das Handwerk wird hier keine Ausnahme bilden. Obwohl die DT vielf\u00e4ltige Vorteile bietet, stellt ihre Integration ins Handwerk kleine und mittlere Unternehmen (KMU) vor gro\u00dfe Herausforderungen. Fehlendes Verst\u00e4ndnis, Unsicherheiten in der Einf\u00fchrung und ein Mangel an Vertrauen in die Sinnhaftigkeit der DT im Handwerk f\u00fchren zu ihrer sehr langsamen Durchdringung. Damit bleiben Chancen ungenutzt ureigenste Interessen des Handwerks zu bedienen: Dienstleistungen f\u00fcr Kunden zu verbessern und Arbeitsbedingungen f\u00fcr Mitarbeitende gut zu gestalten. Dieser einleitende Artikel stellt den aktuellen Stand der DT im Handwerk vor und zeigt auf, dass im Handwerk trotz oder gerade wegen der Digitalisierung der Mensch im Mittelpunkt steht.<\/jats:p>","DOI":"10.1365\/s40702-024-01123-x","type":"journal-article","created":{"date-parts":[[2024,11,14]],"date-time":"2024-11-14T18:19:59Z","timestamp":1731608399000},"page":"1380-1391","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Handwerk\u00a0\u2013 aus Tradition innovativ: Der Mensch im Mittelpunkt der Digitalisierung","Craftsmanship\u2014Innovative by Tradition: Human-Centered Digitalization"],"prefix":"10.1365","volume":"61","author":[{"ORCID":"https:\/\/orcid.org\/0009-0003-0970-7336","authenticated-orcid":false,"given":"Maximilian","family":"Helms","sequence":"first","affiliation":[]},{"given":"Julia","family":"Bosbach","sequence":"additional","affiliation":[]},{"given":"Rebecca","family":"Finster","sequence":"additional","affiliation":[]},{"given":"Maren","family":"Friesecke","sequence":"additional","affiliation":[]},{"given":"Sebastian","family":"Beuchel","sequence":"additional","affiliation":[]},{"given":"Karen","family":"Bartelt-Urich","sequence":"additional","affiliation":[]},{"given":"Lukas","family":"Meub","sequence":"additional","affiliation":[]},{"given":"Silke","family":"Thiem","sequence":"additional","affiliation":[]},{"given":"Audris Pulanco","family":"Umel","sequence":"additional","affiliation":[]},{"given":"Louisa","family":"Jantos","sequence":"additional","affiliation":[]},{"given":"Hermann","family":"Berger","sequence":"additional","affiliation":[]},{"given":"Susanne","family":"Robra-Bissantz","sequence":"additional","affiliation":[]},{"given":"Christoph","family":"Lattemann","sequence":"additional","affiliation":[]}],"member":"93","published-online":{"date-parts":[[2024,11,14]]},"reference":[{"key":"1123_CR1","doi-asserted-by":"publisher","DOI":"10.3249\/2364-3897-GBH-57","volume-title":"Plattform\u00f6konomie im Handwerk","author":"H Alhusen","year":"2021","unstructured":"Alhusen\u00a0H, Bizer\u00a0K, Dilekoglu\u00a0K, Meub\u00a0L, Proeger\u00a0T, Thonipara\u00a0A (2021) Plattform\u00f6konomie im Handwerk https:\/\/doi.org\/10.3249\/2364-3897-GBH-57"},{"key":"1123_CR2","series-title":"ifh Forschungsbericht Nr. 23","doi-asserted-by":"publisher","DOI":"10.47952\/gro-publ-220","volume-title":"Digitalisierung im Handwerk zwischen Zettelwirtschaft und KI: Eine Status Quo-Analyse","author":"S Beuchel","year":"2024","unstructured":"Beuchel\u00a0S, Jantos\u00a0L, Meub\u00a0L (2024) Digitalisierung im Handwerk zwischen Zettelwirtschaft und KI: Eine Status Quo-Analyse. ifh Forschungsbericht Nr.\u00a023. https:\/\/doi.org\/10.47952\/gro-publ-220"},{"key":"1123_CR3","series-title":"ifh Forschungsbericht 12","doi-asserted-by":"crossref","DOI":"10.47952\/gro-publ-129","volume-title":"Digitalisierung des Handwerks auf dem Land","author":"TS Bischoff","year":"2023","unstructured":"Bischoff\u00a0TS, Thonipara\u00a0A (2023) Digitalisierung des Handwerks auf dem Land. ifh Forschungsbericht 12. ifh Volkswirtschaftliches Institut f\u00fcr Mittelstand & Handwerk"},{"issue":"1","key":"1123_CR4","doi-asserted-by":"publisher","first-page":"128","DOI":"10.1365\/s40702-023-01040-5","volume":"61","author":"J Bosbach","year":"2024","unstructured":"Bosbach\u00a0J, Helms\u00a0M, Umel\u00a0A, Lattemann\u00a0C (2024) Digitale Transformation im Handwerk \u2013 Motivatoren, W\u00fcnsche und \u00c4ngste von Mitarbeiter*innen im Change Prozess. HMD 61(1):128\u2013140. https:\/\/doi.org\/10.1365\/s40702-023-01040-5","journal-title":"HMD"},{"key":"1123_CR5","unstructured":"Bundesagentur f\u00fcr Arbeit (2023) Zum Tag des Handwerks: Fachkr\u00e4ftemangel in jedem dritten Handwerksberuf. https:\/\/www.arbeitsagentur.de\/presse\/2023-43-zum-tag-des-handwerks-fachkraeftemangel-in-jedem-dritten-handwerksberuf (Erstellt: 14.09.)"},{"issue":"1","key":"1123_CR6","doi-asserted-by":"publisher","first-page":"2313","DOI":"10.1007\/s11948-020-00175-8","volume":"26","author":"C Burr","year":"2020","unstructured":"Burr\u00a0C, Taddeo\u00a0M, Floridi\u00a0L (2020) The ethics of digital well-being: a\u00a0thematic review. Sci Eng Ethics 26(1):2313\u20132343. https:\/\/doi.org\/10.1007\/s11948-020-00175-8","journal-title":"Sci Eng Ethics"},{"issue":"1","key":"1123_CR7","doi-asserted-by":"publisher","first-page":"114","DOI":"10.1365\/s40702-023-01039-y","volume":"61","author":"M Helms","year":"2024","unstructured":"Helms\u00a0M, Bosbach\u00a0J, Umel\u00a0A, Lattemann\u00a0C (2024) Digitale Transformation und Well-being in unterschiedlichen Lebensphasen. HMD 61(1):114\u2013127. https:\/\/doi.org\/10.1365\/s40702-023-01039-y","journal-title":"HMD"},{"key":"1123_CR8","unstructured":"Kofa (2023) KOFA Kompakt \u2013 Fachkr\u00e4ftemangel und Ausbildung im Handwerk. https:\/\/www.kofa.de\/media\/Publikationen\/KOFA_Kompakt\/Fachkraeftemangel_Ausbildung_Handwerk_2023.pdf"},{"key":"1123_CR9","unstructured":"Krcmar C, R\u00e4\u00df G, Wiesche M, Pfl\u00fcgler C, Schreieck M (2017) Digitalisierung im Handwerk. TUM. https:\/\/www.hwk-muenchen.de\/downloads\/digitalisierung-im-handwerk-it-einsatz-fuer-mehr-effizienz-entlang-der-prozesskette-74,11056.pdf"},{"issue":"2","key":"1123_CR10","doi-asserted-by":"publisher","first-page":"215","DOI":"10.1177\/1094670511436005","volume":"15","author":"CR Lages","year":"2012","unstructured":"Lages\u00a0CR, Piercy\u00a0NF (2012) Key drivers of frontline employee generation of ideas for customer service improvement. J\u00a0Serv Res 15(2):215\u2013230. https:\/\/doi.org\/10.1177\/1094670511436005","journal-title":"J Serv Res"},{"issue":"2","key":"1123_CR11","doi-asserted-by":"publisher","first-page":"109","DOI":"10.3390\/digital3020008","volume":"3","author":"R Masoud","year":"2023","unstructured":"Masoud\u00a0R, Basahel\u00a0S (2023) The effects of digital transformation on firm performance: the role of customer experience and IT innovation. Digital 3(2):109\u2013126. https:\/\/doi.org\/10.3390\/digital3020008","journal-title":"Digital"},{"issue":"2","key":"1123_CR12","doi-asserted-by":"publisher","first-page":"101","DOI":"10.1080\/02678373.2017.1304463","volume":"31","author":"K Nielsen","year":"2017","unstructured":"Nielsen\u00a0K, Nielsen\u00a0MB, Ogbonnaya\u00a0C, K\u00e4ns\u00e4l\u00e4\u00a0M, Saari\u00a0E, Isaksson\u00a0K (2017) Workplace resources to improve both employee well-being and performance: A\u00a0systematic review and meta-analysis. Work Stress 31(2):101\u2013120. https:\/\/doi.org\/10.1080\/02678373.2017.1304463","journal-title":"Work Stress"},{"key":"1123_CR13","volume-title":"Service for Good: Das Playbook f\u00fcr Dein Business \u2013 so geht Dienstleistung","author":"S Robra-Bissantz","year":"2022","unstructured":"Robra-Bissantz\u00a0S, Lattemann\u00a0C (2022) Service for Good: Das Playbook f\u00fcr Dein Business \u2013 so geht Dienstleistung, 1.\u00a0Aufl. BoD \u2013 Books on Demand","edition":"1"},{"key":"1123_CR14","series-title":"Research Report No. 39. G\u00f6ttinger Beitr\u00e4ge zur Handwerksforschung","doi-asserted-by":"publisher","DOI":"10.3249\/2364-3897-gbh-39","volume-title":"Digitalisierungsmuster im Handwerk \u2013 Eine regionale und sektorale Analyse des Digitalisierungs-Checks des Kompetenzzentrums Digitales Handwerk","author":"P Runst","year":"2020","unstructured":"Runst\u00a0P, Proeger\u00a0T (2020) Digitalisierungsmuster im Handwerk \u2013 Eine regionale und sektorale Analyse des Digitalisierungs-Checks des Kompetenzzentrums Digitales Handwerk. Research Report No. 39. G\u00f6ttinger Beitr\u00e4ge zur Handwerksforschung. https:\/\/doi.org\/10.3249\/2364-3897-gbh-39"},{"key":"1123_CR15","doi-asserted-by":"publisher","DOI":"10.3249\/2364-3897-gbh-52","volume-title":"Unternehmens\u00fcbergaben im Handwerk bis 2030","author":"P Runst","year":"2021","unstructured":"Runst\u00a0P, Thom\u00e4\u00a0J (2021) Unternehmens\u00fcbergaben im Handwerk bis 2030. Volkswirtschaftliches Institut f\u00fcr Mittelstand und Handwerk an der Universit\u00e4t G\u00f6ttingen (ifh) https:\/\/doi.org\/10.3249\/2364-3897-gbh-52"},{"key":"1123_CR16","volume-title":"Chancen und Risiken der Digitalisierung im Handwerk \u2013 Gutachten f\u00fcr die Enquete-Kommission VI","author":"G Schuh","year":"2016","unstructured":"Schuh\u00a0G, Hempel\u00a0T (2016) Chancen und Risiken der Digitalisierung im Handwerk \u2013 Gutachten f\u00fcr die Enquete-Kommission VI. WZL, Achen"},{"key":"1123_CR18","unstructured":"Schulte KS, Veltkamp N (2022) Die Digitalisierung des Handwerks. bitkom; ZDH, 1.\u00a0Juli 2022. https:\/\/www.zdh.de\/fileadmin\/Oeffentlich\/Wirschaft_Energie_Umwelt\/Themen\/Digitalisierung\/BitkomZDH_DigitalisierungHandwerk_Charts_final.pdf"},{"key":"1123_CR17","series-title":"HPI-Schriftenreihe Nr.\u00a02","doi-asserted-by":"publisher","DOI":"10.15488\/18017","volume-title":"Status-Quo-Analyse zur Digitalisierung im Handwerk","author":"SQA","year":"2024","unstructured":"SQA (2024) Status-Quo-Analyse zur Digitalisierung im Handwerk. HPI-Schriftenreihe Nr.\u00a02. https:\/\/doi.org\/10.15488\/18017"},{"key":"1123_CR19","doi-asserted-by":"publisher","DOI":"10.3249\/2364-3897-gbh-53","volume-title":"Digitale Spaltung oder \u00dcberwindung des Raums?","author":"J Thom\u00e4","year":"2021","unstructured":"Thom\u00e4\u00a0J, Alhusen\u00a0H, Bischoff\u00a0TS, Matthies\u00a0E (2021) Digitale Spaltung oder \u00dcberwindung des Raums? https:\/\/doi.org\/10.3249\/2364-3897-gbh-53"},{"key":"1123_CR20","unstructured":"Veltkamp N, Schulte KS (2020) Digitalisierung des Handwerks. Eine Studie von bitkom und ZDH. M\u00e4rz 2020. bitkom; ZDH. https:\/\/www.bitkom.org\/sites\/default\/files\/2020-03\/200304_prasentation_digitaleshandwerk_final.pdf (Erstellt: 03.2020)"},{"key":"1123_CR21","unstructured":"ZDH (2022) Betriebsbefragung zur Corona-Pandemie. https:\/\/www.zdh.de\/fileadmin\/Oeffentlich\/Wirschaft_Energie_Umwelt\/Themen\/Umfragen\/Sonderumfragen\/20220209_Auswertung_Corona_KW_5_4.pdf (Erstellt: 10.02.)"},{"key":"1123_CR22","unstructured":"ZDH (2023) Kennzahlen des Handwerks. https:\/\/www.zdh.de\/fileadmin\/Oeffentlich\/Wirschaft_Energie_Umwelt\/Themen\/Daten_Fakten\/Kennzahlen_des_Handwerks\/2023\/Flyer_2023-PDF_Daten_und_Fakten_NEU.pdf"}],"container-title":["HMD Praxis der Wirtschaftsinformatik"],"original-title":[],"language":"de","link":[{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-024-01123-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/article\/10.1365\/s40702-024-01123-x\/fulltext.html","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/link.springer.com\/content\/pdf\/10.1365\/s40702-024-01123-x.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,12,4]],"date-time":"2024-12-04T13:03:47Z","timestamp":1733317427000},"score":1,"resource":{"primary":{"URL":"https:\/\/link.springer.com\/10.1365\/s40702-024-01123-x"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,11,14]]},"references-count":22,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2024,12]]}},"alternative-id":["1123"],"URL":"https:\/\/doi.org\/10.1365\/s40702-024-01123-x","relation":{},"ISSN":["1436-3011","2198-2775"],"issn-type":[{"type":"print","value":"1436-3011"},{"type":"electronic","value":"2198-2775"}],"subject":[],"published":{"date-parts":[[2024,11,14]]},"assertion":[{"value":"26 June 2024","order":1,"name":"received","label":"Received","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"17 October 2024","order":2,"name":"accepted","label":"Accepted","group":{"name":"ArticleHistory","label":"Article History"}},{"value":"14 November 2024","order":3,"name":"first_online","label":"First Online","group":{"name":"ArticleHistory","label":"Article History"}}]}}