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Dabei stehen Unternehmen mit digitalen Gesch\u00e4ftsmodellen vor neuen Spannungsfeldern: Einerseits treiben datenintensive Services, KI-basierte Funktionalit\u00e4ten und cloudbasierte Infrastrukturen die digitale Leistungsf\u00e4higkeit ma\u00dfgeblich voran. Andererseits f\u00fchrt diese technologische Tiefe zu einem erheblich wachsenden \u00f6kologischen Fu\u00dfabdruck. Ein zentraler, bislang wenig erforschter Hebel der Twin Transformation liegt in der systematischen Erfassung, Steuerung und Integration cloudbezogener \u00f6kologischer Auswirkungen in die Prozesse des IT-Service-Managements. Vor diesem Hintergrund untersucht der Beitrag, wie \u00f6kologische, cloudbezogene Nachhaltigkeit in das IT-Service-Management integriert werden kann, um eine wirksame Verbindung zwischen digitaler Effizienz und \u00f6kologischer Verantwortung herzustellen. Ziel ist es, einen Ma\u00dfnahmenkatalog mit dazugeh\u00f6rigen Handlungsempfehlungen zu entwickeln, welcher die Integration eines nachhaltigkeitsorientierten Ansatzes zur Cloud-Infrastruktur-Nutzung in IT-Service-Management-Prozesse erm\u00f6glicht. Methodisch verfolgt der Beitrag hierf\u00fcr ein zweistufiges Vorgehen: Explorative Interviews mit Expert:innen f\u00fchrender Beispielunternehmen in den Bereichen des IT-Service-Managements und Cloud-Infrastrukturdiensten werden zusammengetragen mit verschiedenen Gestaltungsoptionen f\u00fcr nachhaltige IT-Infrastruktur-L\u00f6sungen. Die aus Sicht der Industrie abgeleiteten Ergebnisse wurden in Ma\u00dfnahmen und Empfehlungen \u00fcberf\u00fchrt. Diese Empfehlungen sind entlang von f\u00fcnf Dimensionen eines nachhaltigen, cloudbasierten IT-Service-Managements strukturiert und unterst\u00fctzen Unternehmen mit digitalen Gesch\u00e4ftsmodellen bei ihrer Nachhaltigkeitstransformation. Insgesamt stellen die Ergebnisse einen Industrie-basierten Ansatz zur Verkn\u00fcpfung digitaler und nachhaltiger Verbesserungen im Kontext der Twin Transformation dar.<\/jats:p>","DOI":"10.1365\/s40702-025-01240-1","type":"journal-article","created":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T15:18:58Z","timestamp":1768922338000},"page":"163-180","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Cloudbezogenes IT-Service-Management als Gestaltungshebel f\u00fcr die Twin Transformation","Cloud-based IT Service Management as a Lever for Shaping the Twin Transformation"],"prefix":"10.1365","volume":"63","author":[{"ORCID":"https:\/\/orcid.org\/0009-0003-7862-1851","authenticated-orcid":false,"given":"Larissa","family":"Koch de Souza","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Kim","family":"Stuber","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dimitri","family":"Petrik","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Martin","family":"Engstler","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Georg","family":"Herzwurm","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"93","published-online":{"date-parts":[[2026,1,20]]},"reference":[{"key":"1240_CR1","doi-asserted-by":"publisher","first-page":"125","DOI":"10.1007\/978-981-97-7808-9_7","volume-title":"Corporate governance and sustainability","author":"SF Abdul Rashid","year":"2024","unstructured":"Abdul Rashid\u00a0SF, Sanusi\u00a0S, Abu Hassan\u00a0NS (2024) Digital transformation: confronting governance, sustainability, and taxation challenges in an evolving digital landscape. 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