{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,18]],"date-time":"2026-08-18T02:58:25Z","timestamp":1787021905094,"version":"build-2736575974"},"reference-count":71,"publisher":"Public Library of Science (PLoS)","issue":"11","license":[{"start":{"date-parts":[[2013,11,6]],"date-time":"2013-11-06T00:00:00Z","timestamp":1383696000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["www.plosone.org"],"crossmark-restriction":false},"short-container-title":["PLoS ONE"],"DOI":"10.1371\/journal.pone.0080759","type":"journal-article","created":{"date-parts":[[2013,11,6]],"date-time":"2013-11-06T17:06:03Z","timestamp":1383757563000},"page":"e80759","update-policy":"https:\/\/doi.org\/10.1371\/journal.pone.corrections_policy","source":"Crossref","is-referenced-by-count":55,"title":["Seeing It from Both Sides: Do Approaches to Involving Patients in Improving Their Safety Risk Damaging the Trust between Patients and Healthcare Professionals? An Interview Study"],"prefix":"10.1371","volume":"8","author":[{"given":"Susan","family":"Hrisos","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Richard","family":"Thomson","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"340","published-online":{"date-parts":[[2013,11,6]]},"reference":[{"key":"ref1","doi-asserted-by":"crossref","first-page":"424","DOI":"10.1136\/qshc.2009.036954","article-title":"Transforming healthcare: a safety imperative","volume":"18","author":"L Leape","year":"2009","journal-title":"Qual Saf Health Care"},{"key":"ref2","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1136\/qshc.1.4.247","article-title":"The Lichfield Lecture. Quality assurance in health care: consumers' role","volume":"1","author":"A Donabedian","year":"1992","journal-title":"Qual Health Care"},{"key":"ref3","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1136\/qshc.2007.025262","article-title":"Put the patient in the room, always","volume":"17","author":"LJ Donaldson","year":"2008","journal-title":"Qual Saf Health Care"},{"key":"ref4","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1136\/qhc.11.1.76","article-title":"Patient safety: what about the patient?","volume":"11","author":"CA Vincent","year":"2002","journal-title":"Qual Saf Health Care"},{"key":"ref5","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1111\/j.1369-7625.2006.00405.x","article-title":"Patient safety: what role can patients play?","volume":"9","author":"AE Coulter","year":"2006","journal-title":"Health Expect"},{"key":"ref6","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.healthpol.2008.08.007","article-title":"Engaging patients as safety partners: some considerations for ensuring a culturally and linguistically appropriate approach","volume":"90","author":"M-J Johnstone","year":"2009","journal-title":"Health Policy"},{"key":"ref7","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1177\/1077558709342254","article-title":"Review: Engaging Patients as Vigilant Partners in Safety A Systematic Review","volume":"67","author":"DLB Schwappach","year":"2010","journal-title":"Med Care Res Rev"},{"key":"ref8","doi-asserted-by":"crossref","DOI":"10.4065\/mcp.2009.0248","article-title":"Patient participation: current knowledge and applicability to patient safety","author":"Y Longtin","year":"2010"},{"key":"ref9","doi-asserted-by":"crossref","first-page":"330","DOI":"10.1161\/CIRCULATIONAHA.107.729848","article-title":"Framework for patient safety research and improvement","volume":"119","author":"PJ Pronovost","year":"2009","journal-title":"Circulation"},{"key":"ref10","doi-asserted-by":"crossref","first-page":"144","DOI":"10.1136\/qshc.2007.025585","article-title":"Adverse events in hospitals: the patient's point of view","volume":"19","author":"PM Guijarro","year":"2010","journal-title":"Qual Saf Health Care"},{"key":"ref11","article-title":"Patient Involvement in Safety \u2013 the patient as part of the safety solution. How can patients be involved?","author":"R Davis","year":"2008","journal-title":"NHS Evidence \u2013 Patient and Public Involvement, NHS Evidence - Health Information Resources (formerly National Library for Health)."},{"key":"ref12","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1111\/j.1369-7625.2007.00450.x","article-title":"Patient involvement in patient safety: what factors influence patient participation and engagement?","volume":"10","author":"RE Davis","year":"2007","journal-title":"Health Expect"},{"key":"ref13","doi-asserted-by":"crossref","first-page":"90","DOI":"10.1136\/qshc.2007.023754","article-title":"How willing are patients to question healthcare staff on issues related to the quality and safety of their healthcare? An exploratory study","volume":"17","author":"RE Davis","year":"2008","journal-title":"Qual Saf Health Care"},{"key":"ref14","article-title":"Speak Up Initiatives [cited 2013 23\/03\/2013]"},{"key":"ref15","year":"2010"},{"key":"ref16","article-title":"Healthcare Now! Stop Infections Now! [cited 2013 23\/03\/2013]","author":"Safer"},{"key":"ref17","article-title":"Clean your hands campaign [cited 2013 23\/03\/2013]"},{"key":"ref18","doi-asserted-by":"crossref","first-page":"79","DOI":"10.1016\/j.pec.2007.05.008","article-title":"Predictors of asking medical personnel about handwashing: The moderating role of patients\u2019 age and MRSA infection status","volume":"68","author":"A Luszczynska","year":"2007","journal-title":"Patient Educ Couns"},{"key":"ref19","doi-asserted-by":"crossref","first-page":"342","DOI":"10.1177\/1062860606291328","article-title":"Consumer attitudes about health care-acquired infections and hand hygiene","volume":"21","author":"M McGuckin","year":"2006","journal-title":"Am J Med Qual"},{"key":"ref20","doi-asserted-by":"crossref","first-page":"1933","DOI":"10.1056\/NEJMsa022151","article-title":"Views of practicing physicians and the public on medical errors","volume":"347","author":"RJ Blendon","year":"2002","journal-title":"N Engl J Med"},{"key":"ref21","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1108\/14777260610701786","article-title":"Trust in the context of patient safety problems","volume":"20","author":"VA Entwistle","year":"2006","journal-title":"J Health Organ Manag"},{"key":"ref22","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1136\/qshc.2006.020362","article-title":"Differing perspectives on patient involvement in patient safety","volume":"16","author":"VA Entwistle","year":"2007","journal-title":"Qual Saf Health Care"},{"key":"ref23","doi-asserted-by":"crossref","first-page":"483","DOI":"10.1016\/S1553-7250(05)31063-4","article-title":"Advising patients about patient safety: current initiatives risk shifting responsibility","volume":"31","author":"VA Entwistle","year":"2005","journal-title":"Joint Comm J Qual Patient Saf"},{"key":"ref24","doi-asserted-by":"crossref","first-page":"140","DOI":"10.1136\/qshc.2006.018861","article-title":"Should patients have a role in patient safety? A safety engineering view","volume":"16","author":"M Lyons","year":"2007","journal-title":"Qual Saf Health Care"},{"key":"ref25","article-title":"Safety and ethics in healthcare: a guide to getting it right","author":"B Runciman","year":"2007"},{"key":"ref26","doi-asserted-by":"crossref","first-page":"601","DOI":"10.1177\/1077558705279313","article-title":"Can patients be part of the solution? Views on their role in preventing medical errors","volume":"62","author":"JH Hibbard","year":"2005","journal-title":"Med Care Res Rev"},{"key":"ref27","article-title":"The role of patients and their relatives in \u2018speaking up\u2019about their own safety\u2013a qualitative study of acute illness","author":"H Rainey","year":"2013","journal-title":"Health Expectations"},{"key":"ref28","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1111\/j.1525-1497.2005.00385.x","article-title":"Brief report: Hospitalized patients' attitudes about and participation in error prevention","volume":"21","author":"AD Waterman","year":"2006","journal-title":"J Gen Intern Med"},{"key":"ref29","doi-asserted-by":"crossref","first-page":"108","DOI":"10.1136\/bmjqs.2010.041871","article-title":"Patient involvement in patient safety: How willing are patients to participate?","volume":"20","author":"RE Davis","year":"2011","journal-title":"BMJ Quality Saf"},{"key":"ref30","article-title":"Predictors of hospitalized patients\u2019 intentions to prevent healthcare harm: A cross sectional survey","author":"R Davis","year":"2011","journal-title":"Int J Nurs Stud"},{"key":"ref31","doi-asserted-by":"crossref","first-page":"285","DOI":"10.1111\/j.1365-2354.2009.01127.x","article-title":"Medication errors in chemotherapy: incidence, types and involvement of patients in prevention. A review of the literature","volume":"19","author":"DLB Schwappach","year":"2010","journal-title":"Eur J Cancer Care"},{"key":"ref32","first-page":"1","article-title":"Speaking up about safety concerns: multi-setting qualitative study of patients' views and experiences","volume":"19","author":"VA Entwistle","year":"2010","journal-title":"Qual Saf Health Care"},{"key":"ref33","doi-asserted-by":"crossref","first-page":"452","DOI":"10.1331\/1544345054475441","article-title":"Medication safety: patients' experiences, beliefs, and behaviors","volume":"45","author":"DP Nau","year":"2005","journal-title":"J of the American Pharmacists Association"},{"key":"ref34","doi-asserted-by":"crossref","DOI":"10.1016\/j.socscimed.2006.11.002","article-title":"The meaning of patient involvement and participation in health care consultations: a taxonomy","volume":"64","author":"AG Thompson","year":"2007","journal-title":"Soc Sci Med"},{"key":"ref35","first-page":"1","article-title":"Partners in our care: patient safety from a patient perspective","volume":"19","author":"RB Hovey","year":"2010","journal-title":"Qual Saf Health Care"},{"key":"ref36","doi-asserted-by":"crossref","first-page":"662","DOI":"10.1177\/1049732311399779","article-title":"Patient safety: A consumer\u2019s perspective","volume":"21","author":"RB Hovey","year":"2011","journal-title":"Qual Health Res"},{"key":"ref37","article-title":"Putting the \u2018patient\u2019in patient safety: a qualitative study of consumer experiences","author":"C Rathert","year":"2011","journal-title":"Health Expect"},{"key":"ref38","doi-asserted-by":"crossref","first-page":"134","DOI":"10.1097\/HMR.0b013e318208cd31","article-title":"Acute care patients discuss the patient role in patient safety","volume":"36","author":"C Rathert","year":"2011","journal-title":"Health Care Manag Rev"},{"key":"ref39","doi-asserted-by":"crossref","first-page":"1682","DOI":"10.1056\/NEJMp078104","article-title":"Guilty, afraid, and alone\u2014struggling with medical error","volume":"357","author":"T Delbanco","year":"2007","journal-title":"N Engl J Med"},{"key":"ref40","article-title":"A vignette study to examine health care professionals' attitudes towards patient involvement in error prevention","author":"DLB Schwappach","year":"2012","journal-title":"J Eval Clin Practice"},{"key":"ref41","doi-asserted-by":"crossref","first-page":"713","DOI":"10.1093\/intqhc\/mzr062","article-title":"Patients' and healthcare workers' perceptions of a patient safety advisory","volume":"23","author":"DLB Schwappach","year":"2011","journal-title":"Int J Qual Health Care"},{"key":"ref42","first-page":"84","article-title":"Oncology nurses' perceptions about involving patients in the prevention of chemotherapy administration errors","author":"DLB Schwappach","year":"2010"},{"key":"ref43","doi-asserted-by":"crossref","DOI":"10.1097\/PTS.0b013e318267c4aa","article-title":"Patient Involvement in Patient Safety: The Health-Care Professional's Perspective","author":"RE Davis","year":"2012"},{"key":"ref44","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1111\/j.1365-3148.2012.01148.x","article-title":"Consent to transfusion: patients' and healthcare professionals' attitudes towards the provision of blood transfusion information","volume":"22","author":"R Davis","year":"2012","journal-title":"Transfus Med"},{"key":"ref45","doi-asserted-by":"crossref","first-page":"848","DOI":"10.1111\/j.1365-2753.2011.01688.x","article-title":"Patients' and health care professionals' attitudes towards the PINK patient safety video","volume":"18","author":"RE Davis","year":"2011","journal-title":"J Eval Clin Practice"},{"key":"ref46","article-title":"Constructing Grounded Theory. A practical guide through qualitative analysis","author":"K Charmaz","year":"2006"},{"key":"ref47","article-title":"SR International Pty Ltd. Version 10.","year":"2012"},{"key":"ref48","article-title":"Handling Qualitative Data: A Practical Guide","author":"L Richards","year":"2005"},{"key":"ref49","article-title":"Interpreting Qualitative Data","author":"D Silverman","year":"2006"},{"key":"ref50","doi-asserted-by":"crossref","first-page":"2896","DOI":"10.1200\/JCO.2009.27.6626","article-title":"Chemotherapy patients' perceptions of drug administration safety","volume":"28","author":"DLB Schwappach","year":"2010","journal-title":"J Clin Oncol"},{"key":"ref51","doi-asserted-by":"crossref","first-page":"424","DOI":"10.1093\/annonc\/mdq346","article-title":"Barriers and facilitators to chemotherapy patients\u2019 engagement in medical error prevention","volume":"22","author":"DLB Schwappach","year":"2011","journal-title":"Ann Oncol"},{"key":"ref52","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1016\/S1553-7250(09)35009-6","article-title":"The You CAN campaign: teamwork training for patients and families in ambulatory oncology","volume":"35","author":"SN Weingart","year":"2009","journal-title":"Joint Comm J Qual Patient Saf"},{"key":"ref53"},{"key":"ref54","doi-asserted-by":"crossref","first-page":"257","DOI":"10.1016\/j.socscimed.2012.02.056","article-title":"Patients' willingness and ability to participate actively in the reduction of clinical errors: A systematic literature review","volume":"75","author":"C Doherty","year":"2012","journal-title":"Soc Sci Med"},{"key":"ref55","doi-asserted-by":"crossref","first-page":"1030","DOI":"10.1377\/hlthaff.2011.0576","article-title":"Authoritarian Physicians And Patients\u2019 Fear Of Being Labeled \u2018Difficult\u2019Among Key Obstacles To Shared Decision Making","volume":"31","author":"DL Frosch","year":"2012","journal-title":"Health Aff"},{"key":"ref56","doi-asserted-by":"crossref","first-page":"359","DOI":"10.1097\/HMR.0b013e318219cda1","article-title":"Beyond service quality: The mediating role of patient safety perceptions in the patient experience-satisfaction relationship","volume":"36","author":"C Rathert","year":"2011","journal-title":"Health Care Manag Rev"},{"key":"ref57","doi-asserted-by":"crossref","first-page":"1049","DOI":"10.1097\/00005650-200411000-00003","article-title":"Patient trust: is it related to patient-centered behavior of primary care physicians?","volume":"42","author":"K Fiscella","year":"2004","journal-title":"Med Care"},{"key":"ref58","first-page":"169","article-title":"Patient-physician trust: an exploratory study","volume":"44","author":"DH Thom","year":"1997","journal-title":"J Fam Practice"},{"key":"ref59","doi-asserted-by":"crossref","first-page":"S367","DOI":"10.1097\/01.CCM.0000066452.48589.F4","article-title":"Physician-patient relationship in the intensive care unit: Erosion of the sacred trust?","volume":"31","author":"E Chaitin","year":"2003","journal-title":"Crit Care Med"},{"key":"ref60","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1111\/j.1369-7625.2004.00296.x","article-title":"How does trust affect patient preferences for participation in decision-making?","volume":"7","author":"N Kraetschmer","year":"2004","journal-title":"Health Expect"},{"key":"ref61","doi-asserted-by":"crossref","first-page":"1452","DOI":"10.1016\/j.socscimed.2004.11.076","article-title":"Information and access to health care: is there a role for trust?","volume":"61","author":"M Thiede","year":"2005","journal-title":"Soc Sci Med"},{"key":"ref62","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1111\/j.1369-7625.2004.00257.x","article-title":"A matter of trust\u2013patient's views on decision-making in colorectal cancer","volume":"7","author":"G Salkeld","year":"2004","journal-title":"Health Expect"},{"key":"ref63","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1017\/S1478951507000600","article-title":"Determinants of trust in the patient-oncologist relationship","volume":"5","author":"N Seetharamu","year":"2007","journal-title":"Palliat Support Care"},{"key":"ref64","doi-asserted-by":"crossref","first-page":"1060","DOI":"10.1016\/j.socscimed.2008.12.033","article-title":"The effects of trust in physician on self-efficacy, adherence and diabetes outcomes","volume":"68","author":"Y-Y Lee","year":"2009","journal-title":"Soc Sci Med"},{"key":"ref65","doi-asserted-by":"crossref","first-page":"1780","DOI":"10.1016\/j.socscimed.2009.09.053","article-title":"The contribution of new social science research to patient safety","volume":"69","author":"J Ovretveit","year":"2009","journal-title":"Soc Sci Med"},{"key":"ref66","doi-asserted-by":"crossref","first-page":"567","DOI":"10.1177\/1363459312472082","article-title":"Finding the patient in patient safety","volume":"17","author":"S-y Hor","year":"2013","journal-title":"Health"},{"key":"ref67","doi-asserted-by":"crossref","DOI":"10.1136\/bmjopen-2012-001570","article-title":"A systematic review of evidence on the links between patient experience and clinical safety and effectiveness","volume":"3","author":"C Doyle","year":"2013","journal-title":"BMJ Open"},{"key":"ref68","article-title":"Which experiences of health care delivery matter to service users and why? A critical interpretive synthesis and conceptual map","author":"V Entwistle","year":"2011","journal-title":"J Health Serv Res Policy"},{"key":"ref69","article-title":"olume 1: Analysis of evidence and lessons learned (part 1)","year":"2013"},{"key":"ref70","article-title":"Patients First and Foremost","year":"2013","journal-title":"The Initial Government Response to the Report of The Mid Staffordshire NHS Foundation Trust Public Inquiry"},{"key":"ref71","article-title":"[cited 2013 Accessed 08.04.2013]","author":"S Thornton","year":"2013"}],"container-title":["PLoS ONE"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/dx.plos.org\/10.1371\/journal.pone.0080759","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,10,23]],"date-time":"2018-10-23T19:53:35Z","timestamp":1540324415000},"score":1,"resource":{"primary":{"URL":"https:\/\/dx.plos.org\/10.1371\/journal.pone.0080759"}},"subtitle":[],"editor":[{"given":"Gozde","family":"Ozakinci","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"editor"}]}],"short-title":[],"issued":{"date-parts":[[2013,11,6]]},"references-count":71,"journal-issue":{"issue":"11","published-online":{"date-parts":[[2013,11,6]]}},"URL":"https:\/\/doi.org\/10.1371\/journal.pone.0080759","relation":{},"ISSN":["1932-6203"],"issn-type":[{"value":"1932-6203","type":"electronic"}],"subject":[],"published":{"date-parts":[[2013,11,6]]}}}