{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,1]],"date-time":"2026-10-01T15:35:46Z","timestamp":1790868946688,"version":"4.1.0"},"reference-count":24,"publisher":"Public Library of Science (PLoS)","issue":"11","license":[{"start":{"date-parts":[[2017,11,14]],"date-time":"2017-11-14T00:00:00Z","timestamp":1510617600000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["www.plosone.org"],"crossmark-restriction":false},"short-container-title":["PLoS ONE"],"DOI":"10.1371\/journal.pone.0187849","type":"journal-article","created":{"date-parts":[[2017,11,14]],"date-time":"2017-11-14T18:44:23Z","timestamp":1510685063000},"page":"e0187849","update-policy":"https:\/\/doi.org\/10.1371\/journal.pone.corrections_policy","source":"Crossref","is-referenced-by-count":12,"title":["Discordance between 'actual' and 'scheduled' check-in times at a heart failure clinic"],"prefix":"10.1371","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3756-8831","authenticated-orcid":true,"given":"Eiran Z.","family":"Gorodeski","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Emer","family":"Joyce","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Benjamin T.","family":"Gandesbery","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Eugene H.","family":"Blackstone","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"David O.","family":"Taylor","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"W. H. Wilson","family":"Tang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Randall C.","family":"Starling","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rory","family":"Hachamovitch","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"340","published-online":{"date-parts":[[2017,11,14]]},"reference":[{"key":"ref1","unstructured":"Transforming health care scheduling and access: getting to now. Kaplan G, Lopez MH, McGinnis JM, editors. Washington, DC: Institute of Medicine; 2015. x, 143 pages p."},{"issue":"5","key":"ref2","first-page":"393","article-title":"Wait times, patient satisfaction scores, and the perception of care","volume":"20","author":"C Bleustein","year":"2014","journal-title":"Am J Manag Care"},{"issue":"5","key":"ref3","doi-asserted-by":"crossref","first-page":"e004679","DOI":"10.1136\/bmjopen-2013-004679","article-title":"Patient punctuality and clinic performance: observations from an academic-based private practice pain centre: a prospective quality improvement study","volume":"4","author":"KA Williams","year":"2014","journal-title":"BMJ Open"},{"issue":"3","key":"ref4","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1214\/ss\/1009213726","article-title":"Statistical modeling: The two cultures","volume":"16","author":"L Breiman","year":"2001","journal-title":"Stat Sci"},{"issue":"5","key":"ref5","doi-asserted-by":"crossref","first-page":"521","DOI":"10.1161\/CIRCOUTCOMES.110.959023","article-title":"Use of hundreds of electrocardiographic biomarkers for prediction of mortality in postmenopausal women: the Women&apos;s Health Initiative","volume":"4","author":"EZ Gorodeski","year":"2011","journal-title":"Circ Cardiovasc Qual Outcomes"},{"issue":"1","key":"ref6","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1161\/CIRCOUTCOMES.110.939371","article-title":"Identifying important risk factors for survival in patient with systolic heart failure using random survival forests","volume":"4","author":"E Hsich","year":"2011","journal-title":"Circ Cardiovasc Qual Outcomes"},{"issue":"489","key":"ref7","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1198\/jasa.2009.tm08622","article-title":"High-Dimensional Variable Selection for Survival Data","volume":"105","author":"H Ishwaran","year":"2010","journal-title":"J Am Stat Assoc"},{"issue":"7547","key":"ref8","doi-asserted-by":"crossref","first-page":"373","DOI":"10.1038\/nature14292","article-title":"Radiation and dual checkpoint blockade activate non-redundant immune mechanisms in cancer","volume":"520","author":"C Twyman-Saint Victor","year":"2015","journal-title":"Nature"},{"issue":"1","key":"ref9","doi-asserted-by":"crossref","first-page":"67","DOI":"10.6339\/JDS.201601_14(1).0005","article-title":"Understanding Variable Effects from Black Box Prediction: Quantifying Effects in Tree Ensembles Using Partial Dependence","volume":"14","author":"G Cafri","year":"2016","journal-title":"Journal of Data Science"},{"issue":"3","key":"ref10","doi-asserted-by":"crossref","first-page":"1","DOI":"10.18637\/jss.v040.i03","article-title":"Dates and times made easy with lubridate","volume":"40","author":"G Grolemund","year":"2011","journal-title":"Journal of Statistical Software"},{"key":"ref11","first-page":"212","volume":"viii","author":"H Wickham","year":"2009"},{"key":"ref12","unstructured":"Ishwaran H and Kogalur UB. Random Forests for Survival, Regression and Classification (RF-SRC), R package version 2.3.0. 2016."},{"issue":"3","key":"ref13","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1097\/00005650-196407000-00002","article-title":"Appointment Systems in Out-patients&apos; Clinics and the Effect of Patients&apos; Unpunctuality","volume":"2","author":"MJB White","year":"1964","journal-title":"Medical Care"},{"issue":"4","key":"ref14","first-page":"320","article-title":"The patient arrival process in hospitals: statistical analysis","volume":"5","author":"G Swartzman","year":"1970","journal-title":"Health Serv Res"},{"issue":"1","key":"ref15","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1007\/s10729-006-6279-5","article-title":"Designing appointment scheduling systems for ambulatory care services","volume":"9","author":"T Cayirli","year":"2006","journal-title":"Health Care Manag Sci"},{"key":"ref16","article-title":"Patient- and Visit-Level Variables Associated With Late Arrival to Pediatric Clinic Appointments","author":"SC Hang","journal-title":"Clin Pediatr (Phila)"},{"issue":"2","key":"ref17","doi-asserted-by":"crossref","first-page":"330","DOI":"10.1111\/poms.12426","article-title":"Optimal Sequencing of Unpunctual Patients in High-Service-Level Clinics","volume":"25","author":"M Samorani","year":"2016","journal-title":"Prod Oper Manag"},{"issue":"10","key":"ref18","doi-asserted-by":"crossref","first-page":"e69","DOI":"10.2106\/JBJS.L.01048","article-title":"Patient satisfaction: Implications and predictors of success","volume":"95","author":"ED Shirley","year":"2013","journal-title":"J Bone Joint Surg Am"},{"issue":"5","key":"ref19","doi-asserted-by":"crossref","first-page":"528","DOI":"10.1136\/emj.2002.003723","article-title":"Patient satisfaction in emergency medicine","volume":"21","author":"C Taylor","year":"2004","journal-title":"Emerg Med J"},{"key":"ref20","article-title":"Influences on Patient Satisfaction Among Patients Who Use Emergency Departments Frequently for Pain-Related Complaints","author":"P Newcomb","year":"2017","journal-title":"J Emerg Nurs"},{"key":"ref21","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1016\/j.math.2016.05.334","article-title":"Identification of factors influencing patient satisfaction with orthopaedic outpatient clinic consultation: A qualitative study","volume":"25","author":"S Waters","year":"2016","journal-title":"Man Ther"},{"issue":"11","key":"ref22","first-page":"964","article-title":"Analysis of patient waiting times in a polyclinic for surgery","volume":"87","author":"C Meyer","year":"2016","journal-title":"Chirurg"},{"issue":"3","key":"ref23","first-page":"203","article-title":"Do Waiting Times in Dental Offices Affect Patient Satisfaction and Evaluations of Patient-Provider Relationships? A Quasi-experimental Study","volume":"90","author":"MR Inglehart","year":"2016","journal-title":"J Dent Hyg"},{"issue":"3","key":"ref24","doi-asserted-by":"crossref","first-page":"188","DOI":"10.1016\/j.hjdsi.2015.09.002","article-title":"Why patients should arrive late: The impact of arrival time on patient satisfaction in an academic clinic","volume":"4","author":"AM Medway","year":"2016","journal-title":"Healthc (Amst)"}],"container-title":["PLOS ONE"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/dx.plos.org\/10.1371\/journal.pone.0187849","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,8,7]],"date-time":"2022-08-07T08:55:47Z","timestamp":1659862547000},"score":1,"resource":{"primary":{"URL":"https:\/\/dx.plos.org\/10.1371\/journal.pone.0187849"}},"subtitle":[],"editor":[{"given":"Ashham","family":"Mansur","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"editor"}]}],"short-title":[],"issued":{"date-parts":[[2017,11,14]]},"references-count":24,"journal-issue":{"issue":"11","published-online":{"date-parts":[[2017,11,14]]}},"URL":"https:\/\/doi.org\/10.1371\/journal.pone.0187849","relation":{},"ISSN":["1932-6203"],"issn-type":[{"value":"1932-6203","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,11,14]]}}}