{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,2]],"date-time":"2026-07-02T00:51:09Z","timestamp":1782953469596,"version":"3.54.5"},"reference-count":52,"publisher":"Public Library of Science (PLoS)","issue":"3","license":[{"start":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T00:00:00Z","timestamp":1743120000000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100019898","name":"Academy of Korean Studies","doi-asserted-by":"publisher","award":["AKS-2022-SRI-2200001"],"award-info":[{"award-number":["AKS-2022-SRI-2200001"]}],"id":[{"id":"10.13039\/501100019898","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":["www.plosone.org"],"crossmark-restriction":false},"short-container-title":["PLoS ONE"],"abstract":"<jats:p>During the COVID-19 pandemic, effective crisis communication has been crucial yet challenging, especially for culturally and linguistically diverse (CALD) communities. This study explored how CALD Asian communities in New Zealand accessed and trusted various sources of COVID-19 information. A cross-sectional online survey with 1,267 Asian respondents was conducted in 2021. Findings revealed that participants engaged with diverse sources for COVID-19 information, despite delays in government efforts to provide linguistically appropriate information. Those without English as a first language tended to have access to fewer information sources. Ethnic group preferences varied: Indian and South East Asian groups favoured official channels (mainstream media and government websites), the Chinese group preferred messaging applications and workplaces, and the Korean group showed a preference for ethnic community media. Trust was higher in formal information sources than online platforms and personal networks. Increased trust was noted in social media among non-English speakers and messaging applications among Koreans, while decreased trust was seen in messaging applications among Chinese and workplace information among Koreans. This research underscores the necessity of multifaceted, linguistically, and culturally appropriate crisis communication strategies. It advocates for proactive measures to establish networks for distributing vital information to CALD communities during future crisis communication.<\/jats:p>","DOI":"10.1371\/journal.pone.0319326","type":"journal-article","created":{"date-parts":[[2025,3,28]],"date-time":"2025-03-28T18:23:22Z","timestamp":1743186202000},"page":"e0319326","update-policy":"https:\/\/doi.org\/10.1371\/journal.pone.corrections_policy","source":"Crossref","is-referenced-by-count":2,"title":["Examining access to and trust in sources of COVID-19 information among CALD Asian communities in New Zealand"],"prefix":"10.1371","volume":"20","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-7805-6042","authenticated-orcid":true,"given":"Lynne Soon-Chean","family":"Park","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2993-5964","authenticated-orcid":false,"given":"Rebekah","family":"Jaung","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1326-2811","authenticated-orcid":true,"given":"Joohyun Justine","family":"Park","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1851-0055","authenticated-orcid":true,"given":"Changzoo","family":"Song","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"340","published-online":{"date-parts":[[2025,3,28]]},"reference":[{"key":"pone.0319326.ref001","volume-title":"Risk Communication: A Handbook for Communicating Environmental, Safety, and Health Risks","author":"RE Lundgren","year":"2018"},{"issue":"1","key":"pone.0319326.ref002","first-page":"1","article-title":"Factors contributing to the sharing of COVID-19 health information amongst refugee communities in a regional area of Australia: a qualitative study","volume":"22","author":"SJR Healey","year":"2022","journal-title":"BMC Public Health"},{"issue":"4","key":"pone.0319326.ref003","doi-asserted-by":"crossref","first-page":"1530","DOI":"10.1353\/hpu.2020.0114","article-title":"Language and health equity during covid-19: Lessons and opportunities","volume":"31","author":"P Ortega","year":"2020","journal-title":"J Health Care Poor Underserved"},{"issue":"1","key":"pone.0319326.ref004","doi-asserted-by":"crossref","DOI":"10.1186\/s12889-022-13680-1","article-title":"Speaking COVID-19: Supporting COVID-19 communication and engagement efforts with people from culturally and linguistically diverse communities","volume":"22","author":"H Seale","year":"2022","journal-title":"BMC Public Health"},{"issue":"1","key":"pone.0319326.ref005","first-page":"3112105","article-title":"Communicating COVID-19 health information to culturally and linguistically diverse communities: insights from a participatory research collaboration","volume":"31","author":"A Wild","year":"2021","journal-title":"Public Heal Res Pract"},{"key":"pone.0319326.ref006","article-title":"The unequal impact of COVID-19: A spotlight on frontline workers, migrants and racial\/ethnic minorities","author":"S Scarpetta","year":"2022"},{"key":"pone.0319326.ref007","article-title":"Latinos disproportionately dying, losing jobs because of the coronavirus: \u2018Something has to change\u2019.","author":"M della Cava","year":"2020"},{"issue":"22","key":"pone.0319326.ref008","doi-asserted-by":"crossref","first-page":"15166","DOI":"10.3390\/ijerph192215166","article-title":"Health Communication and Inequalities in Primary Care Access during the COVID-19 Pandemic among Ethnic Minorities in the United Kingdom: Lived Experiences and Recommendations","volume":"19","author":"W Ekezie","year":"2022","journal-title":"Int J Environ Res Public Health"},{"key":"pone.0319326.ref009","article-title":"Coronavirus patients who don\u2019t speak English could end up \u2018unable to communicate in their last moments of life\u2019.","author":"J Aguilera","year":"2020"},{"issue":"1\u20132","key":"pone.0319326.ref010","first-page":"153","article-title":"Addressing racial\/ethnic inequities in vaccine hesitancy and uptake: lessons learned from the California alliance against COVID-19","volume":"46","author":"M AuYoung","year":"2022","journal-title":"J Behav Med"},{"key":"pone.0319326.ref011","article-title":"What is CALD? 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