{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T17:59:56Z","timestamp":1790618396320,"version":"4.1.0"},"reference-count":17,"publisher":"Public Library of Science (PLoS)","issue":"9","license":[{"start":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T00:00:00Z","timestamp":1790553600000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":["www.plosone.org"],"crossmark-restriction":false},"short-container-title":["PLoS One"],"abstract":"<jats:p>Party-Mass Service Centers (PMSCs) combine grassroots service delivery, participation, and Party-led community governance, yet little is known about how residents evaluate these institutions. Using a mixed-mode nonprobability survey of 2,688 residents linked to 140 PMSCs in Hanjiang District, Yangzhou, this study conceptualizes resident evaluation as a reported, reference-dependent judgment rather than a direct measure of institutional performance. Evaluation was strongly ceiling-concentrated (M\u2009=\u20094.747, median\u2009=\u20095.000; 63.3% strict top box). Center-clustered OLS showed that, relative to nonparticipants, residents who participated rarely, occasionally, often, or always reported evaluation scores higher by 0.298, 0.370, 0.343, and 0.406 points, respectively (all p\u2009&lt;\u2009.001). A factor-score model and center-grouped binomial GEE yielded consistent results; adjusted top-box probability rose from 47.8% among nonparticipants to 82.6% among always-participants. Between-center variation was small (ICC\u2009=\u20090.011), and sensitivity analyses did not materially alter the participation pattern. The study contributes by separating reported evaluation from objective performance, showing the robustness of the participation-evaluation association under severe ceiling concentration, and demonstrating how center-aware inference can strengthen resident-centered analysis of grassroots governance. Findings remain associational because the design is cross-sectional and nonprobability-based.<\/jats:p>","DOI":"10.1371\/journal.pone.0359412","type":"journal-article","created":{"date-parts":[[2026,9,28]],"date-time":"2026-09-28T17:24:11Z","timestamp":1790616251000},"page":"e0359412","update-policy":"https:\/\/doi.org\/10.1371\/journal.pone.corrections_policy","source":"Crossref","is-referenced-by-count":0,"title":["Resident-reported evaluation of Party-Mass Service Centers in China: A cross-sectional analysis of participation and governance context"],"prefix":"10.1371","volume":"21","author":[{"ORCID":"https:\/\/orcid.org\/0009-0008-8703-150X","authenticated-orcid":true,"given":"Haibo","family":"Yao","sequence":"first","affiliation":[{"name":"Yangzhou University","place":["Yangzhou, Jiangsu, China"],"department":["Yangzhou University Social Governance Innovation Research Center, School of Marxism"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Qirui","family":"Zhang","sequence":"additional","affiliation":[{"name":"Yangzhou University","place":["Yangzhou, Jiangsu, China"],"department":["School of Art and Design"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Huaizhi","family":"Xu","sequence":"additional","affiliation":[{"name":"Lianyungang Technical College","place":["Lianyungang, Jiangsu, China"]}],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"LiFa","family":"Hu","sequence":"additional","affiliation":[{"name":"Yangzhou University","place":["Yangzhou, Jiangsu, China"],"department":["Yangzhou University Social Governance Innovation Research Center, School of Marxism"]}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"340","published-online":{"date-parts":[[2026,9,28]]},"reference":[{"issue":"4","key":"pone.0359412.ref001","first-page":"599","article-title":"Testing the expectancy disconfirmation model of 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