{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,2,21]],"date-time":"2025-02-21T12:19:31Z","timestamp":1740140371440,"version":"3.37.3"},"reference-count":40,"publisher":"Intellect","issue":"2","funder":[{"name":"FCT\/MCTES"},{"DOI":"10.13039\/501100000857","name":"Loughborough University","doi-asserted-by":"crossref","award":["UID\/04509\/2020"],"award-info":[{"award-number":["UID\/04509\/2020"]}],"id":[{"id":"10.13039\/501100000857","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,10,1]]},"abstract":"<jats:p>Inclusivity is the explicit and ultimate aim of Inclusive Design. Although the field continues to develop, it remains heavily influenced by product design logic and practices. Drawing on current discussions on how to educate designers for real-world challenges, we argue that Service Design offers a complementary knowledge set that supports novice inclusive designers in engaging with increasingly complex design problems. To this end, we describe how a Service Design workshop was introduced into an ongoing inclusive design project. The participants\u2019 self-reported experiences were captured throughout and results show the workshop\u2019s impact in five key aspects: re-framing the problem-solution space; encouraging a new design logic; challenging a heuristic approach to designing by systematizing the process; shifting views on disability from individual to structural and systemic levels; its effectiveness for student learning. We discuss how these findings have direct implications for building capacity to address increasingly complex design problems and for the future of Inclusive Design education.<\/jats:p>","DOI":"10.1386\/adch_00076_1","type":"journal-article","created":{"date-parts":[[2023,11,28]],"date-time":"2023-11-28T15:46:05Z","timestamp":1701186365000},"page":"241-261","source":"Crossref","is-referenced-by-count":1,"title":["Educating for complexity in Inclusive Design: From products to service systems"],"prefix":"10.1386","volume":"22","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1642-0347","authenticated-orcid":true,"given":"Ksenija","family":"Kuzmina","sequence":"first","affiliation":[{"name":"ISNI: 0000000419368542 Loughborough University"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7288-3776","authenticated-orcid":true,"given":"Rita Maldonado","family":"Branco","sequence":"additional","affiliation":[{"name":"ISNI: 0000000123236065 University of Aveiro"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9773-7874","authenticated-orcid":true,"given":"Paula","family":"Trigueiros","sequence":"additional","affiliation":[{"name":"ISNI: 000000012159175X University of Minho"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8899-7786","authenticated-orcid":true,"given":"Alison","family":"Burrows","sequence":"additional","affiliation":[{"name":"ISNI: 000000012159175X University of Minho"}]}],"member":"358","reference":[{"issue":"11","key":"CIT0001","doi-asserted-by":"crossref","first-page":"1753","DOI":"10.1080\/00140139408964950","article-title":"Cognitive processes in engineering design: A longitudinal study","volume":"37","year":"1994","journal-title":"Ergonomics"},{"first-page":"369","article-title":"Current and future trajectories for Service Design education: Views from educators in academia","year":"2021","key":"CIT0002"},{"issue":"1","key":"CIT0003","first-page":"29","article-title":"Problem framing expertise in public and social innovation","volume":"5","year":"2019","journal-title":"She Ji: The Journal of Design, Economics, and Innovation"},{"year":"2022","key":"CIT0004","article-title":"Implementation intention as a debiasing intervention for a bias blind spot among UX practitioners"},{"issue":"2","key":"CIT0005","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1191\/1478088706qp063oa","article-title":"Using thematic analysis in psychology","volume":"3","year":"2006","journal-title":"Qualitative Research in Psychology"},{"issue":"2","key":"CIT0006","doi-asserted-by":"crossref","first-page":"5","DOI":"10.2307\/1511637","article-title":"Wicked problems in design thinking","volume":"8","year":"1992","journal-title":"Design Issues"},{"key":"CIT0007","first-page":"371","article-title":"Framing design for inclusion strategies for Service Design","volume-title":"Advances in Industrial Design, Lecture Notes in Networks and Systems","year":"2021"},{"key":"CIT0008","first-page":"55","article-title":"Exploring boundaries and synergies between Inclusive Design and Service Design","volume-title":"Advances in Industrial Design","year":"2020"},{"key":"CIT0009","first-page":"235","article-title":"History of Inclusive Design in the UK","volume":"46b","year":"2015","journal-title":"Applied Ergonomics"},{"volume-title":"Inclusive Design: Design for the Whole Population","year":"2013","key":"CIT0010"},{"volume-title":"The Inmates Are Running the Asylum","year":"1999","key":"CIT0011"},{"key":"CIT0012","first-page":"49","article-title":"Through the lens of a critical friend","volume":"51","year":"1993","journal-title":"Educational Leadership"},{"issue":"5","key":"CIT0013","doi-asserted-by":"crossref","first-page":"427","DOI":"10.1016\/j.destud.2004.06.002","article-title":"Expertise in design: An overview","volume":"25","year":"2004","journal-title":"Design Studies"},{"issue":"2","key":"CIT0014","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1016\/j.destud.2013.10.004","article-title":"A personal matter? 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