{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,30]],"date-time":"2025-07-30T14:18:24Z","timestamp":1753885104034,"version":"3.41.2"},"reference-count":0,"publisher":"Inderscience Publishers","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJBIS"],"published-print":{"date-parts":[[2018]]},"DOI":"10.1504\/ijbis.2018.10012923","type":"journal-article","created":{"date-parts":[[2018,5,7]],"date-time":"2018-05-07T13:11:46Z","timestamp":1525698706000},"page":"125","source":"Crossref","is-referenced-by-count":2,"title":["The impact of the quality of the service from IS\/IT departments on the improvement of operational performance: the point of view of users of technological innovations"],"prefix":"10.1504","volume":"28","author":[{"given":"Liliyana Makarova","family":"J\u00f8rsfeldt","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Annibal","family":"Scavarda","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Ricardo","family":"Santa","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Mario","family":"Ferrer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"378","container-title":["International Journal of Business Information Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.inderscienceonline.com\/doi\/full\/10.1504\/IJBIS.2018.10012923","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2018,5,7]],"date-time":"2018-05-07T13:11:47Z","timestamp":1525698707000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.inderscience.com\/link.php?id=10012923"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"references-count":0,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2018]]}},"URL":"https:\/\/doi.org\/10.1504\/ijbis.2018.10012923","relation":{},"ISSN":["1746-0972","1746-0980"],"issn-type":[{"type":"print","value":"1746-0972"},{"type":"electronic","value":"1746-0980"}],"subject":[],"published":{"date-parts":[[2018]]},"article-number":"10012923"}}