{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,5]],"date-time":"2025-12-05T18:37:33Z","timestamp":1764959853416,"version":"3.46.0"},"reference-count":0,"publisher":"Walter de Gruyter GmbH","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,8,15]]},"abstract":"<jats:title>Zusammfassung<\/jats:title>\n                  <jats:p>W\u00e4hrend Enterprise Social Software (ESS) zunehmend zum Einsatz kommt, stellt die Evaluierung ihres Nutzens immer noch eine Herausforderung f\u00fcr die meisten Unternehmen dar. Um ein besseres Verst\u00e4ndnis f\u00fcr existierende Probleme zu entwickeln und L\u00f6sungsans\u00e4tze zu finden, werden im vorliegenden Beitrag Barrieren der ESS-Erfolgsmessung auf Basis von 26 Experten-Interviews untersucht. Es werden 16 Barrieren identifiziert und in die Kategorien (1) Ressourcen und Verantwortlichkeit, (2) Ziele und Zieldefinition sowie (3) Vorgehen und Datenmaterial eingeordnet. Dabei zeigt sich, dass im Kontext von ESS insbesondere fehlende oder ungenaue Ziele die Erfolgsmessung erschweren und, dass der Erhebung von Nutzungsdaten eine h\u00f6here Bedeutung zukommt. Die anschlie\u00dfende Diskussion soll helfen, Potenziale zur \u00dcberwindung der Barrieren zu erkennen.<\/jats:p>","DOI":"10.1515\/icom-2014-0013","type":"journal-article","created":{"date-parts":[[2014,8,11]],"date-time":"2014-08-11T09:47:35Z","timestamp":1407750455000},"page":"3-8","source":"Crossref","is-referenced-by-count":1,"title":["Erfolgsmessung von Enterprise Social Software: Wer? Was? Wie?"],"prefix":"10.1515","volume":"13","author":[{"given":"Christian","family":"Herzog","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Alexander","family":"Richter","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Melanie","family":"Steinh\u00fcser","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Uwe","family":"Hoppe","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Michael","family":"Koch","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"374","published-online":{"date-parts":[[2014,8,8]]},"container-title":["i-com"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.degruyterbrill.com\/document\/doi\/10.1515\/icom-2014-0013\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.degruyterbrill.com\/document\/doi\/10.1515\/icom-2014-0013\/pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,12,5]],"date-time":"2025-12-05T18:32:32Z","timestamp":1764959552000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.degruyterbrill.com\/document\/doi\/10.1515\/icom-2014-0013\/html"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,8,8]]},"references-count":0,"journal-issue":{"issue":"2","published-online":{"date-parts":[[2014,8,8]]},"published-print":{"date-parts":[[2014,8,15]]}},"alternative-id":["10.1515\/icom-2014-0013"],"URL":"https:\/\/doi.org\/10.1515\/icom-2014-0013","relation":{},"ISSN":["2196-6826","1618-162X"],"issn-type":[{"type":"electronic","value":"2196-6826"},{"type":"print","value":"1618-162X"}],"subject":[],"published":{"date-parts":[[2014,8,8]]}}}