{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,5]],"date-time":"2025-12-05T18:45:34Z","timestamp":1764960334662,"version":"3.46.0"},"reference-count":45,"publisher":"Walter de Gruyter GmbH","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,4,1]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>\n                    Advisory service encounters change their character from expertise provision to interactive problem solving, thus increasingly relying on mutual and intensive interaction between the advisor and the advisee: they turn into\n                    <jats:italic>interactive advisory service encounters<\/jats:italic>\n                    . Simultaneously, modern collaborative IT finds its way into service encounters as a method to engineer, enrich, and standardize them. An IT system equipped with interactive features may enhance the encounter\u2019s interactivity, but it may also limit it by capturing participants\u2019 attention. This study explores the influence of IT on the interactivity in advisory service encounters. It arrives at the conclusion that an extensive\n                    <jats:italic>tuning in<\/jats:italic>\n                    precedes a phase of enhanced interactivity in IT-supported advisory service encounters.\n                  <\/jats:p>","DOI":"10.1515\/icom-2016-0042","type":"journal-article","created":{"date-parts":[[2017,4,4]],"date-time":"2017-04-04T06:11:46Z","timestamp":1491286306000},"page":"23-33","source":"Crossref","is-referenced-by-count":5,"title":["Tuning in to More Interactivity \u2013 Learning from IT Support for Advisory Service Encounters"],"prefix":"10.1515","volume":"16","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2732-4465","authenticated-orcid":false,"given":"Mateusz","family":"Dolata","sequence":"first","affiliation":[{"name":"University of Zurich, Department of Informatics, 8050 Zurich, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Gerhard","family":"Schwabe","sequence":"additional","affiliation":[{"name":"University of Zurich, Department of Informatics, 8050 Zurich, Switzerland"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"374","published-online":{"date-parts":[[2017,4,5]]},"reference":[{"key":"2025120518070646894_j_icom-2016-0042_ref_001","doi-asserted-by":"crossref","unstructured":"Albert, T. 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