{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,28]],"date-time":"2026-01-28T09:43:48Z","timestamp":1769593428055,"version":"3.49.0"},"reference-count":77,"publisher":"Walter de Gruyter GmbH","issue":"3","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2021,12,20]]},"abstract":"<jats:title>Abstract<\/jats:title><jats:p>Twenty years ago, we published an article in the first issue of the i-com entitled \u201cUsability ist nicht alles\u201d (Burmester et\u2009al., 2002), that is, \u201cUsability isn\u2019t everything\u201d. This was certainly a provocative title. For most German researchers and practitioners of Human-Computer Interaction (HCI) usability<jats:italic>was<\/jats:italic>all there is and all that was ever needed to guarantee humane technology. Back then, we profoundly disagreed. We were convinced that there is more to the quality of interactive technology than mere effectiveness and efficiency. Now, twenty years later it seems safe to say that we had a point. Let\u2019s take this as an opportunity to take a brief and utterly anecdotal look back, to take stock of the current perspective on designing the (user) experience, as well as to discuss some future opportunities and challenges.<\/jats:p>","DOI":"10.1515\/icom-2021-0034","type":"journal-article","created":{"date-parts":[[2021,11,28]],"date-time":"2021-11-28T10:47:57Z","timestamp":1638096477000},"page":"197-213","source":"Crossref","is-referenced-by-count":28,"title":["User Experience Is All There Is"],"prefix":"10.1515","volume":"20","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9798-1762","authenticated-orcid":false,"given":"Marc","family":"Hassenzahl","sequence":"first","affiliation":[{"name":"Universit\u00e4t Siegen , Siegen , Germany"}]},{"given":"Michael","family":"Burmester","sequence":"additional","affiliation":[{"name":"120207 Hochschule der Medien , Stuttgart , Germany"}]},{"given":"Franz","family":"Koller","sequence":"additional","affiliation":[{"name":"User Interface Design , Ludwigsburg , Germany"}]}],"member":"374","published-online":{"date-parts":[[2021,11,27]]},"reference":[{"key":"2023033119033038076_j_icom-2021-0034_ref_001","doi-asserted-by":"crossref","unstructured":"Bargas-Avila, J.\u2009A., & Hornb\u00e6k, K. (2011). Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience. In Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems (pp.\u20092689\u20132698). http:\/\/portal.acm.org\/citation.cfm?id=1979336.","DOI":"10.1145\/1978942.1979336"},{"key":"2023033119033038076_j_icom-2021-0034_ref_002","unstructured":"Brooke, J. (1996). SUS: A \u201cquick and dirty\u201d usability scale. In P. Jordan & B. Thomas (Eds.), Usability evaluation in industry (pp.\u2009189\u2013194). Taylor & Francis."},{"key":"2023033119033038076_j_icom-2021-0034_ref_003","unstructured":"Brooke, J., Bevan, N., Brigham, F., Harker, S., & Youmans, D. (1990). Usability Statements and Standardisation: Work in Progress in ISO. In Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction (pp.\u2009357\u2013361)."},{"key":"2023033119033038076_j_icom-2021-0034_ref_004","unstructured":"Burmester, M. (2013). Valenzmethode \u2013 Formative Evaluation der User Experience. In K. Scherfer & H. Volpers (Eds.), Methoden der Webwissenschaft \u2013 Ein Handbuch. Bd. I Anwendungsbezogene Methoden (Vol.\u200911, pp.\u2009141\u2013160). LIT Verlag."},{"key":"2023033119033038076_j_icom-2021-0034_ref_005","doi-asserted-by":"crossref","unstructured":"Burmester, M., Hassenzahl, M., & Koller, F. (2002). Usability ist nicht alles \u2013 Wege zu attraktiven Produkten. I-Com, 1, 32\u201340. https:\/\/doi.org\/10.1524\/icom.2002.1.1.032.","DOI":"10.1524\/icom.2002.1.1.032"},{"key":"2023033119033038076_j_icom-2021-0034_ref_006","unstructured":"Burmester, M., & Laib, M. (2019). Warum f\u00e4llt das Positive so schwer? Beschreibung von Herausforderungen bei der Gestaltung einer positiven User Experience. 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