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This work presents the \u201cTrauma-Informed Practice for Workers in Public Service Settings\u201d \u2013 TIPS (Erasmus+). The project sought to: (1) increase awareness among professionals about the occurrence of PTS; (2) equip them with skills to identify PTS and reduce barriers related to discrimination; (3) improve the care and support provided; and (4) reflect on innovative pedagogical strategies. This was a distance learning experience aimed at professionals from various sectors, namely education. The project is based on training through new digital spaces and learning tools, combined with strategies of storytelling and teaching practices based on narrativization. The project includes the following final outputs (1) guidelines; (2) a catalog; (3) a resource pack; (4) an interactive e-platform; and (5) a mobile application. The diverse learning opportunities and formats aims to promote new and improved learning strategies, respecting personal preferences and diversity of learning styles, thus ensuring new paths to the \u201cold\u201d objective of effective learning.<\/jats:p>","DOI":"10.1515\/edu-2024-0048","type":"journal-article","created":{"date-parts":[[2024,12,24]],"date-time":"2024-12-24T14:40:46Z","timestamp":1735051246000},"source":"Crossref","is-referenced-by-count":0,"title":["The Project Trauma-Informed Practice for Workers in Public Service Settings: New Strategies for the Same Old Objective"],"prefix":"10.1515","volume":"6","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4595-9816","authenticated-orcid":false,"given":"Artemisa R.","family":"Dores","sequence":"first","affiliation":[{"name":"LabRP-CIR, Escola Superior de Sa\u00fade, Instituto Polit\u00e9cnico do Porto , Porto , Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1928-7980","authenticated-orcid":false,"given":"Marina","family":"Letica-Crepulja","sequence":"additional","affiliation":[{"name":"Department of Psychiatry and Psychological Medicine, Faculty of Medicine, University of Rijeka , Rijeka , Croatia"},{"name":"Department of Psychiatry, Clinical Hospital Center Rijeka, Referral Center for PTSD of the Ministry of Health of the Republic of Croatia , Rijeka , Croatia"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8373-1217","authenticated-orcid":false,"given":"Regina A.","family":"Silva","sequence":"additional","affiliation":[{"name":"\u00c1rea T\u00e9cnico-Cient\u00edfica Anatomia Patol\u00f3gica, Citol\u00f3gica e Tanatol\u00f3gica, Escola Superior de Sa\u00fade, Instituto Polit\u00e9cnico do Porto , Porto , Portugal"},{"name":"REQUIMTE\/LAQV, Escola Superior de Sa\u00fade, Instituto Polit\u00e9cnico do Porto , Porto , Portugal"}]}],"member":"374","published-online":{"date-parts":[[2024,12,24]]},"reference":[{"key":"2025012714212640919_j_edu-2024-0048_ref_001","unstructured":"ACE Hub Wales. 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