{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,5]],"date-time":"2026-05-05T11:17:18Z","timestamp":1777979838788,"version":"3.51.4"},"reference-count":31,"publisher":"Springer Science and Business Media LLC","issue":"3","license":[{"start":{"date-parts":[[2017,9,1]],"date-time":"2017-09-01T00:00:00Z","timestamp":1504224000000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc-nd\/3.0"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2017,9,1]]},"abstract":"<jats:title>Abstract<\/jats:title>\n                  <jats:p>Due to the dynamic and inter-connected internal and external environments of the present digital age, organizations are faced with increased challenges to achieve enduring success. After reviewing the major management theories with an organizational focus, and the changes brought with the new ISO 9001:2015 Quality Management Systems International Standard Edition, the hypotheses that to succeed in the digital age organizations must monitor the organizational context, identify risks and opportunities, and manage change effectively, are presented. A worldwide survey was carried out among IRCA registered auditors concerning ISO 9001:2015 certified organizations, and by using a quantitative methodology (sample normality was confirmed through Kolmogorov-Smirnov test and the hypothesis were tested by using Pearson correlation coefficient). The results of this research highlight the need to properly monitor the organizational (internal and external) context and identify the key issues that affect the organizations ability to deliver quality products and satisfy their customers and key stakeholders, and to plan, design, implement and control change in an effective and timely manner. These results support the notion that organizations should adopt appropriate organizational models for the present digital age, with emphasis on knowledge management and horizontal customer perspectives, willing to scan the environment, identify risk and opportunities and take timely and suitable actions.<\/jats:p>","DOI":"10.1515\/mmcks-2017-0027","type":"journal-article","created":{"date-parts":[[2017,10,24]],"date-time":"2017-10-24T06:01:35Z","timestamp":1508824895000},"page":"443-455","source":"Crossref","is-referenced-by-count":16,"title":["How to succeed in the digital age? Monitor the organizational context, identify risks and opportunities, and manage change effectively"],"prefix":"10.1007","volume":"12","author":[{"given":"Luis Miguel","family":"Fonseca","sequence":"first","affiliation":[]},{"given":"Jos\u00e9 Pedro","family":"Domingues","sequence":"additional","affiliation":[]}],"member":"297","reference":[{"key":"ref31","article-title":"Organizational Culture Publishing","author":"Brown","year":"1995"},{"key":"ref01","first-page":"1","article-title":"Is the Resource - Based View a useful perspective for strategic management research ? Yes The of No pp","volume":"26","author":"Barney","year":"2001","journal-title":"Academy Management Review"},{"key":"ref261","article-title":"Competitive Advantage The Free New York","author":"Porter","year":"1985"},{"key":"ref111","first-page":"9001","article-title":"Listen to ISO for organizational competitiveness : Correlation between change management and improvement Strategy in changing times Conference","author":"Fonseca","year":"2017","journal-title":"Complexity Energy International"},{"key":"ref191","article-title":"Culture s Consequences Comparing Values Behaviors Institutions and Organizations across Nations Sage Publications Thousand Oaks CA","author":"Hofstede","year":"2001"},{"key":"ref301","first-page":"17","article-title":"Influence of Quality Management System on Improving Process in Small and Medium - - Sized Organizations Quality - Access to Success Vol No pp","author":"Zimon","year":"2016"},{"key":"ref41","first-page":"978","article-title":"Change Theory Practice ISBN","volume":"13","author":"Burke","year":"2008","journal-title":"Organization"},{"key":"ref281","article-title":"Schein Organizational Culture Leadership Publishers San CA","author":"Jossey","year":"2004"},{"key":"ref211","first-page":"2015","article-title":"for Standardization ISO Quality management systems - Requirements","journal-title":"International Organization"},{"key":"ref181","doi-asserted-by":"publisher","first-page":"252","DOI":"10.1515\/mmcks-2017-0016","article-title":"Corporate social entrepreneurship vs social intrapreneurship same idea different trajectories Management Marketing Challenges for the Knowledge No pp","volume":"12","author":"Hadad","year":"2017","journal-title":"Society"},{"key":"ref131","article-title":"Strategic Stakeholder Approach","author":"Freeman","year":"1984","journal-title":"Management"},{"key":"ref171","article-title":"and available at http www mckinsey com business functions digital mckinsey our insights culture for a digital age accessed","volume":"20","author":"Goran","year":"2017","journal-title":"Quarterly"},{"key":"ref231","doi-asserted-by":"crossref","first-page":"772","DOI":"10.1108\/JOCM-09-2012-0137","article-title":"theoretical framework of organizational change No pp","volume":"26","author":"Jacobs","year":"2013","journal-title":"Journal of Organizational Change Management"},{"key":"ref251","article-title":"Competitive Strategy Techniques for Analyzing Industries and Competitors The Free Press New York","author":"Porter","year":"1980"},{"key":"ref91","first-page":"144","article-title":"Stakeholders satisfaction sustainable success of Industrial No pp","volume":"24","author":"Fonseca","year":"2016","journal-title":"International Journal Systems Engineering"},{"key":"ref61","first-page":"124","article-title":"Integrated management systems assessment a maturity model proposal of","author":"Domingues","year":"2016","journal-title":"Journal Cleaner Production"},{"key":"ref291","first-page":"9001","article-title":"Benefits of the ISO ISO standards literature of No pp","author":"Tar\u00ed","year":"2012","journal-title":"review Journal Industrial Engineering Management"},{"key":"ref21","first-page":"41","article-title":"Organizational knowledge dynamics Marketing Challenges for the Knowledge No pp","author":"Bratianu","year":"2011","journal-title":"Management Society"},{"key":"ref141","first-page":"2015","article-title":"Organizational Culture Dynamics Critical Overview of the Organizational Culture Quality - Access to Success No pp","author":"Ghinea"},{"key":"ref271","article-title":"Strategic Concepts Cases New York","author":"Rothaermel","year":"2012","journal-title":"Management"},{"key":"ref221","first-page":"05","article-title":"for Standardization ISO Survey http www iso org accessed","volume":"12","year":"2016","journal-title":"International Organization"},{"key":"ref51","article-title":"Diagnosing Changing Organizational Culture","author":"Cameron","year":"1999"},{"key":"ref81","first-page":"2015","article-title":"ISO quality management systems through the lens of organizational culture Quality - Access to Success No pp","author":"Fonseca"},{"key":"ref161","article-title":"Contemporary Strategy New York","author":"Grant","year":"2010","journal-title":"Analysis"},{"key":"ref101","first-page":"9001","article-title":"a ISO Quality Management Value for Quality Research","volume":"11","author":"Fonseca","year":"2017","journal-title":"International Journal"},{"key":"ref201","doi-asserted-by":"publisher","DOI":"10.1080\/14783363.2016.1238760","article-title":"Nor quality knowledge management innovation an empirical study in units Quality http dx org","author":"Honarpour","year":"2017","journal-title":"Total management Total Management Business Excellence"},{"key":"ref71","first-page":"2015","article-title":"a From Quality gurus and TQM to ISO a review of several quality paths for Quality Research No pp","author":"Fonseca","journal-title":"International Journal"},{"key":"ref121","first-page":"1200","article-title":"Reliable and flexible Quality Management Systems in the automotive industry : monitor the context and change effectively Manufacturing No pp","volume":"11","author":"Fonseca","year":"2017"},{"key":"ref241","first-page":"121","article-title":"Toward a dynamic description of the attributes of organizational change Research in Organizational Change and","volume":"19","author":"Maes","year":"2011","journal-title":"Development"},{"key":"ref151","doi-asserted-by":"publisher","first-page":"458","DOI":"10.1515\/mmcks-2016-0009","article-title":"strategy necessity or fad for business sustainability Marketing Challenges for the Knowledge No pp","volume":"11","author":"Ghinea","year":"2016","journal-title":"Management Society"},{"key":"ref11","doi-asserted-by":"publisher","first-page":"233","DOI":"10.1108\/JKM-02-2016-0071","article-title":"Knowledge strategy planning : an integrated approach to manage uncertainty turbulence and dynamics of Knowledge Management Issue","volume":"21","author":"Bolisani","year":"2017","journal-title":"Journal"}],"container-title":["Management &amp; Marketing"],"original-title":[],"link":[{"URL":"http:\/\/content.sciendo.com\/view\/journals\/mmcks\/12\/3\/article-p443.xml","content-type":"text\/html","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/www.degruyter.com\/view\/j\/mmcks.2017.12.issue-3\/mmcks-2017-0027\/mmcks-2017-0027.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,5,5]],"date-time":"2026-05-05T11:04:18Z","timestamp":1777979058000},"score":1,"resource":{"primary":{"URL":"http:\/\/content.sciendo.com\/view\/journals\/mmcks\/12\/3\/article-p443.xml"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,9,1]]},"references-count":31,"journal-issue":{"issue":"3"},"URL":"https:\/\/doi.org\/10.1515\/mmcks-2017-0027","relation":{},"ISSN":["1842-0206"],"issn-type":[{"value":"1842-0206","type":"electronic"}],"subject":[],"published":{"date-parts":[[2017,9,1]]}}}