{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T20:47:59Z","timestamp":1777668479793,"version":"3.51.4"},"reference-count":16,"publisher":"SAGE Publications","issue":"3","license":[{"start":{"date-parts":[[1996,9,1]],"date-time":"1996-09-01T00:00:00Z","timestamp":841536000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/journals.sagepub.com\/page\/policies\/text-and-data-mining-license"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Hum Factors"],"published-print":{"date-parts":[[1996,9]]},"abstract":"<jats:p>The present study assessed the success of several instructional programs in teaching the use of automatic teller machines (ATMs). Fifty-six older adults (aged 61 to 81) participated in the study, randomly assigned to each of four, 14-member groups. The description group received only a general overview of an ATM; the text guide group received written instructions for performing various transactions on an ATM; the pictorial guide group received written instructions accompanied by pictures of corresponding ATM screens; and the online tutorial group completed a step-by-step tutorial on a simulated ATM. Participants practiced on an ATM simulator. They were tested after a 24-h interval on their ability to perform familiar transactions on an unfamiliar ATM simulator and to perform completely novel transactions. Accuracy was best for the online tutorial group, intermediate for the text and pictorial guide groups, and worst for the description group. These data demonstrate both the importance of providing older adults with ATM training and the fact that the type of training influences the level of performance. The online tutorial. which provided specific practice on the task components, best facilitated acquisition and transfer performance.<\/jats:p>","DOI":"10.1518\/001872096778701935","type":"journal-article","created":{"date-parts":[[2006,10,24]],"date-time":"2006-10-24T10:06:29Z","timestamp":1161684389000},"page":"425-433","source":"Crossref","is-referenced-by-count":79,"title":["Training Older Adults to Use Automatic Teller Machines"],"prefix":"10.1177","volume":"38","author":[{"given":"Wendy A.","family":"Rogers","sequence":"first","affiliation":[{"name":"University of Georgia, Athens, Georgia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Arthur D.","family":"Fisk","sequence":"additional","affiliation":[{"name":"Georgia Institute of Technology, Atlanta, Georgia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sherry E.","family":"Mead","sequence":"additional","affiliation":[{"name":"Georgia Institute of Technology, Atlanta, Georgia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Neff","family":"Walker","sequence":"additional","affiliation":[{"name":"Georgia Institute of Technology, Atlanta, Georgia"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elizabeth Fraser","family":"Cabrera","sequence":"additional","affiliation":[{"name":"Universidad Carlos III, Madrid, Spain"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"179","published-online":{"date-parts":[[1996,9,1]]},"reference":[{"key":"atypb1","doi-asserted-by":"publisher","DOI":"10.1016\/0003-6870(91)90306-3"},{"key":"atypb2","volume-title":"Handbook of human factors and the older adult.","author":"Fisk, A. D."},{"key":"atypb3","first-page":"415","volume-title":"Multiple task performance","author":"Fisk, A. D.","year":"1991"},{"key":"atypb4","doi-asserted-by":"publisher","DOI":"10.1086\/208521"},{"key":"atypb5","doi-asserted-by":"publisher","DOI":"10.1080\/10447319109526014"},{"key":"atypb6","doi-asserted-by":"crossref","unstructured":"Jamieson, B. A., Cabrera, E. F., Mead, S. E. & Rousseau, G. K. (1995). Training new technology: Automatic teller machines and older adults. In Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting (pp. 153\u2013157). Santa Monica, CA: Human Factors and Ergonomics Society.","DOI":"10.1177\/154193129503900207"},{"key":"atypb7","doi-asserted-by":"publisher","DOI":"10.1518\/001872096778940723"},{"key":"atypb8","first-page":"415","volume-title":"Multiple-task performance","author":"Rogers, W. A.","year":"1991"},{"key":"atypb9","volume-title":"An assessment of training protocols for older adults learning to use automatic teller machines","author":"Rogers, W. A.","year":"1996"},{"key":"atypb10","doi-asserted-by":"publisher","DOI":"10.1037\/0033-295X.84.1.1"},{"key":"atypb11","doi-asserted-by":"publisher","DOI":"10.1037\/0096-3445.119.2.176"},{"key":"atypb12","unstructured":"Wendy A. Rogers is an associate professor of psychology at the University of Georgia. She received her Ph.D. in 1991 in experimental psychology from Georgia Institute of Technology."},{"key":"atypb13","unstructured":"Arthur D. Fisk is a professor in both the general-experimental and the engineering psychology programs at Georgia Institute of Technology in the School of Psychology. He is also coordinator of the engineering psychology program. He received a Ph.D. from the University of Illinois in 1982."},{"key":"atypb14","unstructured":"Sherry E. Mead is a graduate student in engineering psychology at Georgia Institute of Technology. She received a B.A. in psychology in 1988 from Clemson University in South Carolina."},{"key":"atypb15","unstructured":"Neff Walker is an assistant professor at Georgia Institute of Technology. He received his Ph.D. in psychology from Columbia University in 1983."},{"key":"atypb16","unstructured":"Elizabeth F. Cabrera is in the Departmento de Economia de la Empresa, Universidad Carlos III, Madrid, Spain. She received a Ph.D. in 1995 in industrial\/organizational psychology from the Georgia Institute of Technology."}],"container-title":["Human Factors: The Journal of the Human Factors and Ergonomics Society"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1518\/001872096778701935","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/journals.sagepub.com\/doi\/pdf\/10.1518\/001872096778701935","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T07:50:08Z","timestamp":1777449008000},"score":1,"resource":{"primary":{"URL":"https:\/\/journals.sagepub.com\/doi\/10.1518\/001872096778701935"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[1996,9]]},"references-count":16,"journal-issue":{"issue":"3","published-print":{"date-parts":[[1996,9]]}},"alternative-id":["10.1518\/001872096778701935"],"URL":"https:\/\/doi.org\/10.1518\/001872096778701935","relation":{},"ISSN":["0018-7208","1547-8181"],"issn-type":[{"value":"0018-7208","type":"print"},{"value":"1547-8181","type":"electronic"}],"subject":[],"published":{"date-parts":[[1996,9]]}}}