{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,13]],"date-time":"2026-01-13T03:41:31Z","timestamp":1768275691810,"version":"3.49.0"},"reference-count":77,"publisher":"FapUNIFESP (SciELO)","issue":"4","license":[{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"},{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"am","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"},{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["RAM, Rev. Adm. Mackenzie"],"abstract":"<jats:p>ABSTRACT Purpose: Interaction through the use of social media, smartphones, and online games is increasingly growing. Regarding games, it is estimated that part of the population spends more than 12 hours a week in interactions provided by online games. In this context, the objective of the present research is to study and deepen the connection between co-creation and gamification applied to the services sector. Originality\/value: This research aims to contribute to the gap reduction in the existing literature in the areas of gamification and co-creation applied to the services sector. The fact that the research is applied to a peripheral region of Europe and to a different business sector contributes to a better understanding of the relationship established between gamified co-creation and the business sector in these types of regions. It also helps companies in the process of developing and implementing new strategies. Design\/methodology\/approach: By using a qualitative methodology, seven interviews were carried out in different companies located in Portugal and operating in the services sector. Findings: This research will allow a better understanding of the Portuguese business world and if this corporate environment is ready to work with new methodologies. It was possible to point out some good practices related to the implementation of a gamified co-creation methodology, as well as to provide an alert for the negative aspects that may arise when working under this approach. Companies acknowledge that the adoption of a gamified co-creation methodology brings some advantages and increases their competitiveness levels in the market.<\/jats:p>","DOI":"10.1590\/1678-6971\/eramr210132","type":"journal-article","created":{"date-parts":[[2021,6,14]],"date-time":"2021-06-14T22:31:07Z","timestamp":1623709867000},"source":"Crossref","is-referenced-by-count":11,"title":["GAMIFICATION AS A NEW TREND IN THE CO-CREATION PROCESS"],"prefix":"10.1590","volume":"22","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2951-485X","authenticated-orcid":false,"given":"IVO M. F. M.","family":"RODRIGUES","sequence":"first","affiliation":[{"name":"European Business School (Isag), Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1869-0244","authenticated-orcid":false,"given":"NUNO F. M.","family":"SOARES","sequence":"additional","affiliation":[{"name":"European Business School (Isag), Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2968-4026","authenticated-orcid":false,"given":"JO\u00c3O M.","family":"LOPES","sequence":"additional","affiliation":[{"name":"Research Unit in Business Sciences (Nucleus of Studies in Business Sciences - Nece), Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4014-8491","authenticated-orcid":false,"given":"JOS\u00c9 C.","family":"OLIVEIRA","sequence":"additional","affiliation":[{"name":"University of Minho (Uminho), Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2417-0659","authenticated-orcid":false,"given":"JORGE M. N. G.","family":"LOPES","sequence":"additional","affiliation":[{"name":"European Business School (Isag), Portugal"}]}],"member":"530","published-online":{"date-parts":[[2021]]},"reference":[{"issue":"6","key":"ref1","first-page":"137","article-title":"The lure of global branding","volume":"77","author":"Aaker D. A.","year":"1999","journal-title":"Harvard Business Review"},{"issue":"10","key":"ref2","first-page":"133","article-title":"A study on the negative effects of social networking sites such as Facebook among Asia Pacific University scholars in Malaysia","volume":"5","author":"Abdulahi A.","year":"2014","journal-title":"International Journal of Business and Social Science"},{"issue":"1","key":"ref3","doi-asserted-by":"crossref","first-page":"15","DOI":"10.4018\/IJGBL.2019010102","article-title":"Using gamification strategies to cultivate and measure professional educator dispositions","volume":"9","author":"Alexander C.","year":"2019","journal-title":"International Journal of Game-Based Learning"},{"issue":"1","key":"ref4","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1108\/IJILT-02-2017-0009","article-title":"The effect of gamification on motivation and engagement","volume":"35","author":"Alsawaier R. S.","year":"2018","journal-title":"International Journal of Information and Learning Technology"},{"issue":"01","key":"ref5","article-title":"How does co-creation affect customer\u2019s purchase intention?","volume":"03","author":"Bai Y.","year":"2018","journal-title":"Journal of Industrial Integration and Management"},{"issue":"4","key":"ref6","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1016\/j.jom.2010.06.002","article-title":"Qualitative case studies in operations management: Trends, research outcomes, and future research implications","volume":"29","author":"Barratt M.","year":"2011","journal-title":"Journal of Operations Management"},{"issue":"1","key":"ref7","first-page":"1","article-title":"Hearts, clubs, diamonds, spades: Players who suit MUDs","volume":"1","author":"Bartle R.","year":"1996","journal-title":"Journal of MUD Research"},{"issue":"1","key":"ref8","doi-asserted-by":"crossref","first-page":"22","DOI":"10.4018\/JOEUC.2019010102","article-title":"An empirical study of gamification frameworks","volume":"31","author":"Buckley P.","year":"2019","journal-title":"Journal of Organizational and End User Computing"},{"issue":"1","key":"ref9","doi-asserted-by":"crossref","first-page":"28","DOI":"10.51359\/2526-7884.2018.15184","article-title":"Se gosta de co-criar, gosta de ser empoderado? Co-cria\u00e7\u00e3o dos clientes e suas prefer\u00eancias pelo empoderamento","volume":"2","author":"Camargo A.","year":"2018","journal-title":"Consumer Behavior Review"},{"issue":"3","key":"ref10","doi-asserted-by":"crossref","first-page":"347","DOI":"10.1177\/1470593118799794","article-title":"\u201cMade to run\u201d: Biopolitical marketing and the making of the self-quantified runner","volume":"19","author":"Charitsis V.","year":"2019","journal-title":"Marketing Theory"},{"key":"ref11","series-title":"CHI\u201911 extended abstracts on human factors in computing systems","first-page":"2425","volume-title":"Gamification: Using game-design elements in non-gaming contexts","author":"Deterding S.","year":"2011"},{"issue":"5","key":"ref12","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1590\/1678-69712017\/administracao.v18n5p63-91","article-title":"Value co-creation and social network analysis on a network engagement platform","volume":"18","author":"Donato H. C.","year":"2017","journal-title":"Revista de Administra\u00e7\u00e3o Mackenzie"},{"issue":"1","key":"ref13","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1007\/s11747-007-0061-1","article-title":"A descriptive model of the consumer co-production process","volume":"36","author":"Etgar M.","year":"2008","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"ref14","doi-asserted-by":"crossref","first-page":"226","DOI":"10.1002\/mde.3077","article-title":"The marketing firm and co-creation: The case of co-creation by LEGO","volume":"41","author":"Fagerstrom A.","year":"2020","journal-title":"Managerial and Decision Economics"},{"issue":"1-3","key":"ref15","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1504\/IJEIM.2013.055219","article-title":"The learning ability of Portuguese small family businesses","volume":"17","author":"Fernandes A.","year":"2013","journal-title":"International Journal of Entrepreneurship and Innovation Management"},{"issue":"2","key":"ref16","doi-asserted-by":"crossref","first-page":"143","DOI":"10.1386\/jgvw.6.2.143_1","article-title":"Gamification as twenty-first-century ideology","volume":"6","author":"Fuchs M.","year":"2014","journal-title":"Journal of Gaming & Virtual Worlds"},{"issue":"1","key":"ref17","first-page":"90","article-title":"Gamification as a mean of driving online consumer behaviour: SOR model perspective","volume":"27","author":"Gatautis R.","year":"2016","journal-title":"Inzinerine Ekonomika-Engineering Economics"},{"key":"ref18","series-title":"Comunidades online e cocria\u00e7\u00e3o: Estudo explorat\u00f3rio das motiva\u00e7\u00f5es e barreiras \u00e0 participa\u00e7\u00e3o","author":"Gomes C. F.","year":"2014"},{"issue":"2","key":"ref19","first-page":"13","article-title":"Continuous improvements to meet customer expectations","volume":"43","author":"Greenwood F.","year":"1992","journal-title":"Journal of Systems Management"},{"key":"ref20","author":"Hamari J.","year":"2014"},{"issue":"6-7","key":"ref21","doi-asserted-by":"crossref","first-page":"533","DOI":"10.1108\/JSM-01-2015-0045","article-title":"An investigation into gamification as a customer engagement experience environment","volume":"29","author":"Harwood T.","year":"2015","journal-title":"Journal of Services Marketing"},{"issue":"6","key":"ref22","doi-asserted-by":"crossref","first-page":"594","DOI":"10.1108\/TQM-06-2013-0065","article-title":"Introducing a new continuous improvement framework for increased organisational return on investment","volume":"26","author":"Heavey C.","year":"2014","journal-title":"The TQM Journal"},{"key":"ref23","doi-asserted-by":"crossref","first-page":"122","DOI":"10.1016\/j.jretconser.2019.05.006","article-title":"Creating brand engagement through in-store gamified customer experiences","volume":"50","author":"Hogberg J.","year":"2019","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"1","key":"ref24","doi-asserted-by":"crossref","first-page":"86","DOI":"10.1108\/09555341311287754","article-title":"The meanings of co-creation","volume":"25","author":"Ind N.","year":"2013","journal-title":"European Business Review"},{"issue":"2","key":"ref25","first-page":"23","article-title":"Co-creation: A new source of value","volume":"3","author":"Kambil A.","year":"1999","journal-title":"Outlook Magazine"},{"issue":"1","key":"ref26","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1007\/s10551-016-3304-6","article-title":"Gamification of labor and the charge of exploitation","volume":"152","author":"Kim T. W.","year":"2018","journal-title":"Journal of Business Ethics"},{"issue":"3","key":"ref27","doi-asserted-by":"crossref","first-page":"773","DOI":"10.2307\/23042808","article-title":"Co-creation in virtual worlds: The design of the user experience","volume":"35","author":"Kohler T.","year":"2011","journal-title":"MIS Quarterly"},{"key":"ref28","series-title":"Marketing 4.0: Moving from traditional to digital","author":"Kotler P.","year":"2016"},{"issue":"4","key":"ref29","doi-asserted-by":"crossref","first-page":"779","DOI":"10.1007\/s11628-018-0380-y","article-title":"Cost-efficient co-creation of knowledge intensive business services","volume":"12","author":"Kuula S.","year":"2018","journal-title":"Service Business"},{"issue":"2","key":"ref30","doi-asserted-by":"crossref","first-page":"137","DOI":"10.1177\/1056492618790913","article-title":"Gamification misunderstood: How badly executed and rhetorical gamification obscures its transformative potential","volume":"28","author":"Landers R. N.","year":"2019","journal-title":"Journal of Management Inquiry"},{"issue":"1-2","key":"ref31","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1504\/IJTM.2018.093936","article-title":"Peeking beyond the wall: Analysing university technology transfer and commercialisation processes","volume":"78","author":"Lopes J.","year":"2018","journal-title":"International Journal of Technology Management"},{"issue":"35","key":"ref32","first-page":"128","article-title":"Qualitative research in business studies","author":"L\u00f3pez-Herrera F.","year":"2009","journal-title":"Cinta de Moebio"},{"issue":"1","key":"ref33","doi-asserted-by":"crossref","first-page":"387","DOI":"10.1007\/s11135-012-9775-3","article-title":"Beyond the existence proof: Ontological conditions, epistemological implications, and in-depth interview research","volume":"48","author":"Lucas S. R.","year":"2014","journal-title":"Quality & Quantity"},{"key":"ref34","series-title":"Even Ninja monkeys like to play: Unicorn Edition","author":"Marczewski A.","year":"2018"},{"key":"ref35","doi-asserted-by":"crossref","first-page":"776","DOI":"10.3389\/fpsyg.2016.00793","article-title":"Consumer participation in co-creation: An enlightening model of causes and effects based on ethical values and transcendent motives","volume":"7","author":"Martinez-Canas R.","year":"2016","journal-title":"Frontiers in Psychology"},{"issue":"1-2","key":"ref36","doi-asserted-by":"crossref","first-page":"114","DOI":"10.1504\/IJEIM.2012.050446","article-title":"Co-creation and co-profiting in financial services","volume":"16","author":"Martovoy A.","year":"2012","journal-title":"International Journal of Entrepreneurship and Innovation Management"},{"key":"ref37","series-title":"Metade das empresas mais pequenas t\u00eam um gestor com o 9\u00ba ano ou menos","author":"Medeiros J.","year":"2019"},{"issue":"9-10","key":"ref38","doi-asserted-by":"crossref","first-page":"1039","DOI":"10.1177\/1077800418792941","article-title":"The affect-responsive interview and in-depth interviewing: What we can learn from therapy research","volume":"25","author":"Minikel-Lacocque J.","year":"2019","journal-title":"Qualitative Inquiry"},{"issue":"4","key":"ref39","doi-asserted-by":"crossref","first-page":"349","DOI":"10.1057\/s41262-017-0055-3","article-title":"Gamification as a platform for brand co-creation experiences","volume":"24","author":"Nobre H.","year":"2017","journal-title":"Journal of Brand Management"},{"issue":"151","key":"ref40","first-page":"95","article-title":"Co-creation in conventional and collaborative businesses","volume":"35","author":"Nogueira-Pellizzoni L.","year":"2019","journal-title":"Estudios Gerenciales"},{"issue":"4","key":"ref41","doi-asserted-by":"crossref","first-page":"549","DOI":"10.1108\/JSM-06-2019-0244","article-title":"Driving users\u2019 behaviours and engagement in co-creating services","volume":"34","author":"Oertzen A.-S.","year":"2020","journal-title":"Journal of Services Marketing"},{"issue":"2","key":"ref42","first-page":"165","article-title":"The influence of customer value co-creation behavior on SME brand equity: An empirical analysis","volume":"13","author":"Omar N. A.","year":"2020","journal-title":"Iranian Journal of Management Studies"},{"issue":"1","key":"ref43","doi-asserted-by":"crossref","first-page":"146","DOI":"10.1111\/caim.12356","article-title":"Co-creation of new solutions through gamification: A collaborative innovation practice","volume":"29","author":"Patricio R.","year":"2020","journal-title":"Creativity and Innovation Management"},{"issue":"1","key":"ref44","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1007\/s11747-007-0070-0","article-title":"Managing the co-creation of value","volume":"36","author":"Payne A. F.","year":"2008","journal-title":"Journal of the Academy of Marketing Science"},{"key":"ref45","author":"Pestana G. C. F.","year":"2019"},{"issue":"2","key":"ref46","doi-asserted-by":"crossref","first-page":"310","DOI":"10.1108\/JBIM-05-2015-0100","article-title":"Strategic account management as a value co-creation selling model in the pharmaceutical industry","volume":"32","author":"Pilon F.","year":"2017","journal-title":"Journal of Business & Industrial Marketing"},{"key":"ref47","series-title":"Drive: The surprising truth about what motivates us","author":"Pink D. H.","year":"2011"},{"key":"ref48","series-title":"Empresas familiares em Portugal","year":"2020"},{"issue":"3","key":"ref49","first-page":"5","article-title":"The value creation dilemma: New building blocks for co-creating experience","volume":"18","author":"Prahalad C.","year":"2001","journal-title":"Harvard Business Review"},{"issue":"3","key":"ref50","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1002\/dir.20015","article-title":"Co-creation experiences: The next practice in value creation","volume":"18","author":"Prahalad C. K.","year":"2004","journal-title":"Journal of Interactive Marketing"},{"key":"ref51","series-title":"The future of competition: Co-creating unique value with customers","author":"Prahalad C. K.","year":"2004"},{"key":"ref52","series-title":"Factors influencing consumer responses to marketing gamification","author":"Raj B.","year":"2018"},{"issue":"10","key":"ref53","first-page":"100","article-title":"Building the co-creative enterprise","volume":"88","author":"Ramaswamy V.","year":"2010","journal-title":"Harvard Business Review"},{"issue":"3","key":"ref54","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1108\/EUM0000000002979","article-title":"Marketing myopia: An integrated view","volume":"2","author":"Richard M. D.","year":"1993","journal-title":"Journal of Product & Brand Management"},{"issue":"1","key":"ref55","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1006\/ceps.1999.1020","article-title":"Intrinsic and extrinsic motivations: Classic definitions and new directions","volume":"25","author":"Ryan R. M.","year":"2000","journal-title":"Contemporary Educatinal Psychology"},{"issue":"4","key":"ref56","first-page":"767","article-title":"Gamification applied in affiliate marketing. Case study of 2Parale","volume":"8","author":"Salcu A. V.","year":"2013","journal-title":"Management & Marketing"},{"key":"ref57","author":"Sanders E. B.-N.","year":"2010"},{"issue":"2","key":"ref58","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1080\/17404622.2018.1536794","article-title":"What is a theme? Teaching thematic analysis in qualitative communication research methods","volume":"33","author":"Scharp K. M.","year":"2019","journal-title":"Communication Teacher"},{"issue":"6","key":"ref59","doi-asserted-by":"crossref","first-page":"1250","DOI":"10.1108\/MD-11-2015-0487","article-title":"Entrepreneurial co-creation: A research vision to be materialised","volume":"54","author":"Shams S. M. R.","year":"2016","journal-title":"Management Decision"},{"issue":"1-2","key":"ref60","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1108\/IJPDLM-01-2012-0019","article-title":"Consumer co-creation and the impact on intermediaries","volume":"44","author":"Siguaw J. A.","year":"2014","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"6","key":"ref61","doi-asserted-by":"crossref","first-page":"870","DOI":"10.1108\/EBR-06-2018-0118","article-title":"The effectiveness of game dynamics in cooperation networks","volume":"31","author":"Silva L. F. S.","year":"2019","journal-title":"European Business Review"},{"issue":"4","key":"ref62","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/j.intmar.2012.04.001","article-title":"Brand performances in social media","volume":"26","author":"Singh S.","year":"2012","journal-title":"Journal of Interactive Marketing"},{"key":"ref63","author":"S\u030clibar B.","year":"2018"},{"issue":"1","key":"ref64","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1108\/JBIM-02-2014-0033","article-title":"Scale development and validation for DART model of value co-creation process on innovation strategy","volume":"31","author":"Taghizadeh S. K.","year":"2016","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"3","key":"ref65","doi-asserted-by":"crossref","first-page":"230","DOI":"10.1504\/IJPD.2017.087380","article-title":"Contextualised co-creation: Innovating with individual external contributors throughout the product life cycle","volume":"22","author":"Tekic A.","year":"2017","journal-title":"International Journal of Product Development"},{"issue":"1","key":"ref66","doi-asserted-by":"crossref","first-page":"189","DOI":"10.2501\/IJA-30-1-189-190","article-title":"Game-based marketing: Inspire customer loyalty through rewards, challenges, and contests","volume":"30","author":"Vedrashko I.","year":"2011","journal-title":"International Journal of Advertising"},{"issue":"4","key":"ref67","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1057\/s41262-020-00187-6","article-title":"Building a unique brand identity: Measuring the relative ownership potential of brand identity element types","volume":"27","author":"Ward E.","year":"2020","journal-title":"Journal of Brand Management"},{"key":"ref68","series-title":"Persuasive Technology: Persuasive 2014: Lecture notes in Computer Science","volume-title":"(Re)defining gamification: A process approach","author":"Werbach K.","year":"2014"},{"issue":"1","key":"ref69","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1080\/0965254X.2015.1035040","article-title":"A dynamic market conceptualization for entrepreneurial marketing: The co-creation of opportunities","volume":"24","author":"Whalen P. S.","year":"2016","journal-title":"Journal of Strategic Marketing"},{"issue":"2","key":"ref70","doi-asserted-by":"crossref","first-page":"140","DOI":"10.1108\/09564231111124190","article-title":"Idea generation: Customer co-creation versus traditional market research techniques","volume":"22","author":"Witell L.","year":"2011","journal-title":"Journal of Service Management"},{"issue":"4","key":"ref71","doi-asserted-by":"crossref","first-page":"663","DOI":"10.25019\/MDKE\/5.4.11","article-title":"Some factors hindering acceptance of three gamification solutions in motivation systems, in small and medium enterprises","volume":"5","author":"Woz\u00b4niak J.","year":"2017","journal-title":"Management Dynamics in the Knowledge Economy"},{"key":"ref72","series-title":"Qualitative research from start to finish","author":"Yin R. K.","year":"2015"},{"issue":"2","key":"ref73","doi-asserted-by":"crossref","first-page":"133","DOI":"10.1080\/1364436X.2014.924908","article-title":"Digital power: Exploring the effects of social media on children\u2019s spirituality","volume":"19","author":"Yust K.-M.","year":"2014","journal-title":"International Journal of Children\u2019s Spirituality"},{"key":"ref74","doi-asserted-by":"crossref","first-page":"541","DOI":"10.1016\/j.jbusres.2018.12.067","article-title":"Enabling value co-creation with consumers as a driver of business performance: A dual perspective of Polish manufacturing and service SMEs","volume":"104","author":"Zaborek P.","year":"2019","journal-title":"Journal of Business Research"},{"key":"ref75","series-title":"Game-based marketing: Inspire customer loyalty through rewards, challenges, and contests","author":"Zichermann G.","year":"2010"},{"issue":"9","key":"ref76","first-page":"59","article-title":"The gamification of recruitment","volume":"60","author":"Zielinski D.","year":"2015","journal-title":"HRMagazine"},{"issue":"1","key":"ref77","doi-asserted-by":"crossref","first-page":"11","DOI":"10.2753\/JEC1086-4415150101","article-title":"Co-creation: Toward a taxonomy and an integrated research perspective","volume":"15","author":"Zwass V.","year":"2010","journal-title":"International Journal of Electronic Commerce"}],"container-title":["RAM. Revista de Administra\u00e7\u00e3o Mackenzie"],"original-title":[],"link":[{"URL":"http:\/\/www.scielo.br\/pdf\/ram\/v22n4\/1678-6971-ram-22-04-eRAMR210132.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,12,31]],"date-time":"2022-12-31T03:38:23Z","timestamp":1672457903000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.scielo.br\/scielo.php?script=sci_arttext&pid=S1678-69712021000400201&tlng=en"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"references-count":77,"journal-issue":{"issue":"4","published-online":{"date-parts":[[2021]]}},"alternative-id":["S1678-69712021000400201"],"URL":"https:\/\/doi.org\/10.1590\/1678-6971\/eramr210132","relation":{},"ISSN":["1678-6971"],"issn-type":[{"value":"1678-6971","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021]]},"article-number":"eRAMR210132"}}