{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,30]],"date-time":"2025-07-30T15:11:10Z","timestamp":1753888270532,"version":"3.41.2"},"reference-count":29,"publisher":"FapUNIFESP (SciELO)","issue":"3","license":[{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"vor","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"am","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"},{"start":{"date-parts":[[2020,1,1]],"date-time":"2020-01-01T00:00:00Z","timestamp":1577836800000},"content-version":"tdm","delay-in-days":0,"URL":"http:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Rev. direito GV"],"abstract":"<jats:p>Resumo A consolida\u00e7\u00e3o dos meios de resolu\u00e7\u00e3o extrajudicial de conflitos (RAL), a sua afirma\u00e7\u00e3o no sistema de justi\u00e7a e o reconhecimento da sua efic\u00e1cia e efici\u00eancia constituem objetivos atuais do Estado na administra\u00e7\u00e3o da justi\u00e7a e na promo\u00e7\u00e3o do acesso a meios de resolu\u00e7\u00e3o de conflitos. Em Portugal, o Estado criou uma nova arquitetura da administra\u00e7\u00e3o da justi\u00e7a, atrav\u00e9s de um sistema jur\u00eddico multifacetado e heterog\u00e9neo que conjuga mecanismos judiciais e extrajudiciais. Neste contexto, \u00e9 importante perceber a relev\u00e2ncia socioecon\u00f3mica dos RAL e analisar a forma como os cidad\u00e3os os avaliam. Porquanto, o melhor conhecimento da perce\u00e7\u00e3o do cidad\u00e3o proporcionar\u00e1 o aperfei\u00e7oamento do modelo e o melhor desempenho das institui\u00e7\u00f5es e dos seus intervenientes. Tendo em considera\u00e7\u00e3o os estudos emp\u00edricos e te\u00f3ricos sobre o funcionamento da justi\u00e7a, este artigo visa mostrar os resultados obtidos, de modo a procurar conhecer o posicionamento do cidad\u00e3o face \u00e0 Justi\u00e7a. Visto que os meios RAL s\u00e3o atualmente uma pe\u00e7a fundamental na constru\u00e7\u00e3o de um sistema de justi\u00e7a que se mostre completo, adequado e eficiente, a an\u00e1lise e as recomenda\u00e7\u00f5es apresentadas no presente estudo poder\u00e3o constituir parte da base necess\u00e1ria para melhorar e sustentar a promulga\u00e7\u00e3o de pol\u00edticas p\u00fablicas no \u00e2mbito da administra\u00e7\u00e3o da justi\u00e7a.<\/jats:p>","DOI":"10.1590\/2317-6172201971","type":"journal-article","created":{"date-parts":[[2020,12,12]],"date-time":"2020-12-12T06:40:42Z","timestamp":1607755242000},"source":"Crossref","is-referenced-by-count":0,"title":["Impacto socioecon\u00f3mico da resolu\u00e7\u00e3o extrajudicial de conflitos. O caso de estudo portugu\u00eas"],"prefix":"10.1590","volume":"16","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3491-1921","authenticated-orcid":false,"given":"Lurdes Varregoso","family":"Mesquita","sequence":"first","affiliation":[{"name":"Polit\u00e9cnico do Porto,  Portugal; Universidade Portucalense Infante Dom Henrique,  Portugal"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3584-0718","authenticated-orcid":false,"given":"C\u00e1tia Marques","family":"Cebola","sequence":"additional","affiliation":[{"name":"Polit\u00e9cnico de Leiria,  Portugal"}]}],"member":"530","published-online":{"date-parts":[[2020]]},"reference":[{"issue":"8","key":"ref1","first-page":"110","article-title":"From Common Law to Civil Law Jurisdictions: court ADR on the move in Germany","volume":"4","author":"ALEXANDER Nadja","year":"2002","journal-title":"ADR Bulletin"},{"year":"2013","series-title":"Mediaci\u00f3n en Asuntos Civiles y Mercantiles en Espa\u00f1a \u2013 Tras la aprobaci\u00f3n de la Ley 5\/2012, de 6 de julio","author":"BARONA VILAR Silvia","key":"ref2"},{"year":"2009","series-title":"Mediaci\u00f3n y Sistemas Alternativos de Resoluci\u00f3n de Conflictos \u2013 Una visi\u00f3n jur\u00eddica","author":"BLANCO CARRASCO Marta","key":"ref3"},{"key":"ref4","first-page":"455","article-title":"Alternative Futures: Imagining how ADR may affect the Court system in coming decades","volume":"15","author":"BUSH Robert Baruch","year":"1996","journal-title":"Review of Litigation"},{"year":"1994","series-title":"The Promise of Mediation: Responding to conflict through empowerment and recognition","author":"BUSH Robert Baruch","key":"ref5"},{"issue":"69","key":"ref6","first-page":"223","article-title":"Medios de Resoluci\u00f3n Alternativa de Conflictos: Percepci\u00f3n general, satisfacci\u00f3n y lealtad de usu\u00e1rios de centros de arbitraje en Portugal","author":"CATARINO Jo\u00e3o","year":"2017","journal-title":"Revista del CLAD Reforma y Democracia"},{"year":"2013","series-title":"La Mediaci\u00f3n","author":"CEBOLA C\u00e1tia Marques","key":"ref7"},{"issue":"22","key":"ref8","first-page":"65","article-title":"ADR 3.0 @ Resolu\u00e7\u00e3o Online de Conflitos de Consumo em Portugal","author":"CEBOLA C\u00e1tia Marques","year":"2016","journal-title":"Revista Luso-Brasileira de Direito do Consumo"},{"year":"2007","series-title":"Julgados de Paz na Pr\u00e1tica Processual \u2013 Meios alternativos de resolu\u00e7\u00e3o de lit\u00edgios","author":"CHUMBINHO Jo\u00e3o","key":"ref9"},{"year":"2011","series-title":"Impact Assessment Accompanying the Document Proposal for a Directive of the European Parliament and of the Council on Alternative Dispute Resolution for Consumer Disputes (Directive on Consumer ADR) and Proposal for a Regulation of the European Parliament and of the Council on Online Dispute Resolution for Consumer Disputes (Regulation on Consumer ODR)","key":"ref10"},{"year":"2018","series-title":"A Media\u00e7\u00e3o Familiar como Meio Complementar de Justi\u00e7a","author":"CRUZ Rossana Martingo","key":"ref11"},{"year":"2011","series-title":"Media\u00e7\u00e3o Familiar \u2013 Limites materiais dos acordos e o seu controlo pelas autoridades","author":"CRUZ Rossana Martingo","key":"ref12"},{"issue":"3","key":"ref13","article-title":"O Papel do Advogado na Media\u00e7\u00e3o Familiar \u2013 Uma observa\u00e7\u00e3o cr\u00edtica \u00e0 realidade portuguesa","author":"CRUZ Rossana Martingo","year":"2015","journal-title":"Revista Electr\u00f3nica de Direito"},{"year":"2014","series-title":"Rebooting the Mediation Directive: Assessing the limited impact of its implementation and proposing measures to increase the number of mediations in the EU","author":"DE PALO Giuseppe","key":"ref14"},{"year":"1997","series-title":"Media\u00e7\u00e3o Familiar e Responsabilidades Parentais","author":"FARINHA Ant\u00f3nio","key":"ref15"},{"key":"ref16","series-title":"Julgados de Paz \u2013 Organiza\u00e7\u00e3o, compet\u00eancia e funcionamento","author":"FERREIRA J. 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