{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,7,2]],"date-time":"2025-07-02T07:53:01Z","timestamp":1751442781687},"reference-count":24,"publisher":"FapUNIFESP (SciELO)","issue":"1","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Cad. Sa\u00fade P\u00fablica"],"published-print":{"date-parts":[[2009,1]]},"abstract":"<jats:p>Este estudo teve por objetivo traduzir e validar para o portugu\u00eas o Pharmacy Services Questionnaire (PSQ). O instrumento possui 20 quest\u00f5es que medem a satisfa\u00e7\u00e3o dos usu\u00e1rios com servi\u00e7os da farm\u00e1cia, organizadas em dois dom\u00ednios. Utiliza uma escala de respostas Likert de 1 (ruim) a 5 (excelente). O Question\u00e1rio de Satisfa\u00e7\u00e3o com os Servi\u00e7os da Farm\u00e1cia (QSSF) foi aplicado a 137 diab\u00e9ticos entre 31 e 89 anos (60,6% mulheres), clientes de farm\u00e1cias privadas, em sua maioria usu\u00e1rios de servi\u00e7os p\u00fablicos de sa\u00fade (65,7%), com baixa escolaridade (67,9% at\u00e9 ensino fundamental) e utilizando em m\u00e9dia 4,3 medicamentos por pessoa. O escore geral na popula\u00e7\u00e3o estudada foi de 3,6 [DP = 1,1 (IC95%: 3,4-3,8)]. Ap\u00f3s an\u00e1lise fatorial, os dom\u00ednios \"exposi\u00e7\u00e3o agrad\u00e1vel\" e \"manejo da terapia\" inclu\u00edram 8 e 12 itens, respectivamente, e se correlacionaram significativamente entre si (r = 0,92; p &lt; 0,001) e com o escore geral. O instrumento obteve um a de Cronbach de 0,98 para o escore geral. Os dom\u00ednios exposi\u00e7\u00e3o agrad\u00e1vel e manejo da terapia mostraram um a de 0,941 e 0,980. O QSSF apresenta aspectos de confiabilidade e validade adequados para sua utiliza\u00e7\u00e3o.<\/jats:p>","DOI":"10.1590\/s0102-311x2009000100009","type":"journal-article","created":{"date-parts":[[2009,1,28]],"date-time":"2009-01-28T11:46:29Z","timestamp":1233143189000},"page":"87-96","source":"Crossref","is-referenced-by-count":11,"title":["Satisfa\u00e7\u00e3o dos usu\u00e1rios com servi\u00e7os da farm\u00e1cia: tradu\u00e7\u00e3o e valida\u00e7\u00e3o do Pharmacy Services Questionnaire para o Brasil"],"prefix":"10.1590","volume":"25","author":[{"given":"Cassyano Janu\u00e1rio","family":"Correr","sequence":"first","affiliation":[{"name":"Universidade Federal do Paran\u00e1,  Brasil"}]},{"given":"Roberto","family":"Pontarolo","sequence":"additional","affiliation":[{"name":"Universidade Federal do Paran\u00e1,  Brasil"}]},{"given":"Ana Carolina","family":"Melchiors","sequence":"additional","affiliation":[{"name":"Universidade Federal do Paran\u00e1,  Brasil"}]},{"given":"Rodrigo Augusto de Paula e","family":"Souza","sequence":"additional","affiliation":[{"name":"Universidade Federal do Paran\u00e1,  Brasil; Universidade Positivo,  Brasil"}]},{"given":"Paula","family":"Rossignoli","sequence":"additional","affiliation":[{"name":"Universidade Positivo,  Brasil"}]},{"given":"Fernando","family":"Fern\u00e1ndez-Llim\u00f3s","sequence":"additional","affiliation":[{"name":"Universidade de Lisboa,  Portugal"}]}],"member":"530","reference":[{"key":"ref1","doi-asserted-by":"crossref","first-page":"1539","DOI":"10.1345\/aph.1G049","article-title":"Pharmaceutical care in community pharmacies: practice and research from around the world","volume":"39","author":"Farris KB","year":"2005","journal-title":"Ann Pharmacother","ISSN":"http:\/\/id.crossref.org\/issn\/1060-0280","issn-type":"print"},{"key":"ref2","doi-asserted-by":"crossref","first-page":"1486","DOI":"10.1345\/aph.1K080","article-title":"Pharmaceutical care in community pharmacies: practice and research in Brazil","volume":"41","author":"De Castro MS","year":"2007","journal-title":"Ann Pharmacother","ISSN":"http:\/\/id.crossref.org\/issn\/1060-0280","issn-type":"print"},{"key":"ref3","first-page":"277","article-title":"The quality of medical care: a concept in search of a definition","volume":"9","author":"Donabedian A","year":"1979","journal-title":"J Fam Pract","ISSN":"http:\/\/id.crossref.org\/issn\/0094-3509","issn-type":"print"},{"key":"ref4","doi-asserted-by":"crossref","first-page":"166","DOI":"10.2307\/3348969","article-title":"Evaluating the quality of medical care II","volume":"44","author":"Donabedian A","year":"1966","journal-title":"Milbank Mem Fund Q","ISSN":"http:\/\/id.crossref.org\/issn\/0026-3745","issn-type":"print"},{"issue":"7","key":"ref5","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1016\/S0160-3450(16)33891-0","article-title":"Outcomes research and pharmacy practice","volume":"NS35","author":"Kozma CM","year":"1995","journal-title":"Am Pharm","ISSN":"http:\/\/id.crossref.org\/issn\/0160-3450","issn-type":"print"},{"key":"ref6","doi-asserted-by":"crossref","first-page":"1267","DOI":"10.1590\/S0102-311X2006000600016","article-title":"Avalia\u00e7\u00e3o de satisfa\u00e7\u00e3o de usu\u00e1rios: considera\u00e7\u00f5es te\u00f3rico-conceituais","volume":"22","author":"Esperidi\u00e3o MA","year":"2006","journal-title":"Cad Sa\u00fade P\u00fablica"},{"key":"ref7","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1186\/1471-2296-6-43","article-title":"Satisfaction is not all - 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